Archdiocese of St Louis
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Specialist, Technical Support
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Archdiocese of St. Louis 1 day ago Be among the first 25 applicants Join to apply for the
Specialist, Technical Support
role at
Archdiocese of St. Louis St Louis, MO, US, 63119-5738
The Archdiocese of St. Louis strives to teach and share our faith, serve others, and foster unity throughout the St. Louis area. Once a part of Kenrick-Glennon Seminary's campus, the Cardinal Rigali Center in Shrewsbury, MO is today the headquarters and curia (governing body) for the Archdiocese of St. Louis.
Job Summary
The Archdiocese of St. Louis strives to serve the community through education, housing, healthcare and unites people in faith, service and community. We are seeking a Specialist Technical Support who is a motivated, detail-oriented, and a user focused mindset. This position is part of the Office of Information Technology and is located at the Cardinal Rigali Center in Shrewsbury, Mo. The Specialist Technical Support will work with a team focused on assisting users technology needs throughout the archdiocese. This role offers the opportunity to advance within the organization.
Job Responsibilities
Provide technical support and assistance to users experiencing computer-related issues as the first point of contact for troubleshooting hardware, software, and network problems, offering solutions via phone, email, connect remotely, or in person. Responsibilities include diagnosing issues, guiding users through problem-solving steps, escalating complex problems, and documenting solutions.
Other Responsibilities
Creating and maintaining records of user interactions, including problem descriptions, troubleshooting steps, and resolutions. Effectively communicating technical information to users with varying levels of technical expertise. Ensuring a positive user experience by providing timely and effective solutions Provide basic training to users on new technologies or software Other projects as assigned.
Job Requirements
Strong understanding of computer hardware, software, and Networking concepts Excellent analytical and problem-solving skills to diagnose and resolve technical issues Strong customer service skills to provide a positive user experience Ability to remain patient and empathetic while assisting users with technical difficulties Experience with ticketing systems to manage and track support requests Familiarity with remote support tools for assisting users remotely Experience with Windows operating systems Experience with Mac operating system a plus Associates degree or higher in IT or relevant certifications required
The Archdiocese of St. Louis is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, national origin, age, marital, parental, veteran or disability status.
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Entry level Employment type
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Information Technology Industries
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Specialist, Technical Support
role at
Archdiocese of St. Louis 1 day ago Be among the first 25 applicants Join to apply for the
Specialist, Technical Support
role at
Archdiocese of St. Louis St Louis, MO, US, 63119-5738
The Archdiocese of St. Louis strives to teach and share our faith, serve others, and foster unity throughout the St. Louis area. Once a part of Kenrick-Glennon Seminary's campus, the Cardinal Rigali Center in Shrewsbury, MO is today the headquarters and curia (governing body) for the Archdiocese of St. Louis.
Job Summary
The Archdiocese of St. Louis strives to serve the community through education, housing, healthcare and unites people in faith, service and community. We are seeking a Specialist Technical Support who is a motivated, detail-oriented, and a user focused mindset. This position is part of the Office of Information Technology and is located at the Cardinal Rigali Center in Shrewsbury, Mo. The Specialist Technical Support will work with a team focused on assisting users technology needs throughout the archdiocese. This role offers the opportunity to advance within the organization.
Job Responsibilities
Provide technical support and assistance to users experiencing computer-related issues as the first point of contact for troubleshooting hardware, software, and network problems, offering solutions via phone, email, connect remotely, or in person. Responsibilities include diagnosing issues, guiding users through problem-solving steps, escalating complex problems, and documenting solutions.
Other Responsibilities
Creating and maintaining records of user interactions, including problem descriptions, troubleshooting steps, and resolutions. Effectively communicating technical information to users with varying levels of technical expertise. Ensuring a positive user experience by providing timely and effective solutions Provide basic training to users on new technologies or software Other projects as assigned.
Job Requirements
Strong understanding of computer hardware, software, and Networking concepts Excellent analytical and problem-solving skills to diagnose and resolve technical issues Strong customer service skills to provide a positive user experience Ability to remain patient and empathetic while assisting users with technical difficulties Experience with ticketing systems to manage and track support requests Familiarity with remote support tools for assisting users remotely Experience with Windows operating systems Experience with Mac operating system a plus Associates degree or higher in IT or relevant certifications required
The Archdiocese of St. Louis is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, national origin, age, marital, parental, veteran or disability status.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Religious Institutions Referrals increase your chances of interviewing at Archdiocese of St. Louis by 2x Get notified about new Technical Support Specialist jobs in
St Louis, MO . Chesterfield, MO $24.50-$25.00 1 month ago Greater St. Louis $22.00-$25.00 2 weeks ago St Louis, MO $90,000.00-$150,000.00 4 months ago Information Technology Support Coordinator
St Peters, MO $40,000.00-$60,000.00 6 days ago St Louis, MO $50,000.00-$55,000.00 2 weeks ago St Louis, MO $75,200.00-$158,100.00 2 weeks ago Chesterfield, MO $26.13-$30.25 7 hours ago Service Desk Analyst III (1st Shift) - Remote/Hybrid
St. Louis City County, MO $35,000.00-$66,000.00 6 hours ago Project Support Specialist/Documentation Specialist
St Louis, MO $60,000.00-$90,000.00 5 months ago St Louis, MO $75,200.00-$158,100.00 2 weeks ago St Louis, MO $52,915.20-$68,161.60 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr