Mill Creek Residential
Join to apply for the
Leasing Consultant
role at
Mill Creek Residential . At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you dont meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency. Responsibilities Sales and Marketing: Warmly greet prospective residents and create a personal connection while determining needs and preferences Sales and Marketing: Professionally present the community and apartments along with specific features and benefits Sales and Marketing: Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Sales and Marketing: Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease Sales and Marketing: Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Sales and Marketing: Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) Sales and Marketing: Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Sales and Marketing: Ensure the office, clubroom, apartment models, and market ready units are in impeccable condition Sales and Marketing: Share promotional ideas and events for marketing timeline Sales and Marketing: Assist in Social Media advertising as directed by the Manager Sales and Marketing: Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Sales and Marketing: Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Sales and Marketing: Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does
Operational Standards
Complete all new lease and renewal paperwork, including related addendums Attend any training classes/meetings as required or recommended by management Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Post Craigslist ads daily to generate traffic Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned
Education and/or Experience
High School diploma or equivalent (GED) preferred Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience
Skills/Specialized Knowledge
Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Ability to take ownership of resident issues and/or concerns and come to a resolution In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
About The Benefits Of Joining The Mill Creek Team
Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer #J-18808-Ljbffr
Leasing Consultant
role at
Mill Creek Residential . At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you dont meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency. Responsibilities Sales and Marketing: Warmly greet prospective residents and create a personal connection while determining needs and preferences Sales and Marketing: Professionally present the community and apartments along with specific features and benefits Sales and Marketing: Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Sales and Marketing: Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease Sales and Marketing: Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Sales and Marketing: Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) Sales and Marketing: Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Sales and Marketing: Ensure the office, clubroom, apartment models, and market ready units are in impeccable condition Sales and Marketing: Share promotional ideas and events for marketing timeline Sales and Marketing: Assist in Social Media advertising as directed by the Manager Sales and Marketing: Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Sales and Marketing: Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Sales and Marketing: Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does
Operational Standards
Complete all new lease and renewal paperwork, including related addendums Attend any training classes/meetings as required or recommended by management Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Post Craigslist ads daily to generate traffic Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned
Education and/or Experience
High School diploma or equivalent (GED) preferred Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience
Skills/Specialized Knowledge
Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Ability to take ownership of resident issues and/or concerns and come to a resolution In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
About The Benefits Of Joining The Mill Creek Team
Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer #J-18808-Ljbffr