Knipper Health
Job Lead, Returns Administration 7:30 am - 4:00 pm shift
Knipper Health, Charlestown, Indiana, United States, 47111
Lead Returns Team
Leads the returns team by directing tasks and troubleshooting while responsible for generating shipping and compliance paperwork for customer returns and destroys. Shift:
7:30 am - 4:00 pm Key Responsibilities:
Maintain a safe distribution/production environment. Ensure compliance with applicable regulations, Knipper Standard Operating Procedures, OSHA, DOT, and industry best practices. Receive and process client returns daily using associated databases Sort returns from small package carriers, and large full case returns from Reps Verify contents of all returns Complete documentation associated with returns Enters transactions into current WMS application (Manhattan Scale), and Order Management System Perform reconciliations Communicate to Professional Services and Sample Accountability via telephone and email Manage warehouse quarantine locations and ensure proper ID and maintenance of stored product Generate shipping and compliance paperwork for customer returns and destructions Tracks billable hours in tracking tool Receiving and Shipping activities as needed Pick Pack and Cycle Count activities as needed Operate in a safe manner in all activities Returns processing & put-away in Quarantine Cage Ensure all paperwork and databases are updated and contain neat, accurate and up-to-date information. Participate in all training and process improvement initiatives. Responsible for reporting back to the Distribution/Operations Supervisors, Production Manager(s) on any and all situations that require escalation to management. The above duties are meant to be representative of the position and not all-inclusive. Minimum Job Requirements:
Education/Training:
High School Diploma or GED. Business Experience:
One year related supervisory experience or training; or equivalent combination of education and experience. Knowledge, Skills & Abilities:
Basic supervisory skills or training (including safety and regulatory specific training or experience) General warehouse or distribution skills Use of job specific machinery and equipment Basic to intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, etc.) Basic to intermediate computer skills WMS experience required Manhattan SCALE experience a plus Neat and legible handwriting Data entry experience with a WMS (Warehouse Management System) Proficient in use of Excel Good sense of order and tidiness
Leads the returns team by directing tasks and troubleshooting while responsible for generating shipping and compliance paperwork for customer returns and destroys. Shift:
7:30 am - 4:00 pm Key Responsibilities:
Maintain a safe distribution/production environment. Ensure compliance with applicable regulations, Knipper Standard Operating Procedures, OSHA, DOT, and industry best practices. Receive and process client returns daily using associated databases Sort returns from small package carriers, and large full case returns from Reps Verify contents of all returns Complete documentation associated with returns Enters transactions into current WMS application (Manhattan Scale), and Order Management System Perform reconciliations Communicate to Professional Services and Sample Accountability via telephone and email Manage warehouse quarantine locations and ensure proper ID and maintenance of stored product Generate shipping and compliance paperwork for customer returns and destructions Tracks billable hours in tracking tool Receiving and Shipping activities as needed Pick Pack and Cycle Count activities as needed Operate in a safe manner in all activities Returns processing & put-away in Quarantine Cage Ensure all paperwork and databases are updated and contain neat, accurate and up-to-date information. Participate in all training and process improvement initiatives. Responsible for reporting back to the Distribution/Operations Supervisors, Production Manager(s) on any and all situations that require escalation to management. The above duties are meant to be representative of the position and not all-inclusive. Minimum Job Requirements:
Education/Training:
High School Diploma or GED. Business Experience:
One year related supervisory experience or training; or equivalent combination of education and experience. Knowledge, Skills & Abilities:
Basic supervisory skills or training (including safety and regulatory specific training or experience) General warehouse or distribution skills Use of job specific machinery and equipment Basic to intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, etc.) Basic to intermediate computer skills WMS experience required Manhattan SCALE experience a plus Neat and legible handwriting Data entry experience with a WMS (Warehouse Management System) Proficient in use of Excel Good sense of order and tidiness