eTeam
Job Title: Quality Complaint Contractor
Duration : 5 months
Location; San Diego, CA, 92121
Pay rate:$30 to $32/hr
Duties: Regularly monitors Complaint Handling inbox for new complaints and adverse event reports Generates complaints in the eQMS and adds data inputs to Master Complaint Tracker Attaches all relevant files and reports for the complaint to the eQMS e.g. PC/AE reports, Follow-Up communications, Reportability Assessments, log files etc. Organizes and generate Complaint folders in SharePoint to help with investigations and collaboration activities Performs DHR review for Complaint investigations Updates Complaint investigation summary with administrative information including complaint number, PC/AE report information, Device information etc. Skills: Knowledge of QSR's and their application Complaint handling experience Ability to work proactively and cooperatively with managers and operational staff to solve quality problems Ability to manage multiple responsibilities with a high degree of self motivation Good written, oral, and interpersonal English communication skills Ability to use Microsoft Word and Excel applications In-Take Call Notes: * This is a fully on-site position * MUST be strong with Excel, Word, Sharepoint * Knowledge and experience using Electronic Quality Management System (OMNIFY) is helpful but will be taught so not required. * Is this post-market complaint handling - YES * Education - college degree OR experience in complaint handling - both preferred * Is this a drug or medical device product - DEVICE * How many complaints on average per day - 5
The manager will first conduct a phone interview and if interested will then conduct an in-person interview.
Education: Minimum 1-3 years of relevant Pharmaceutical/Medical Device Industry Quality Assurance experience BS/BA degree in scientific discipline desired
ET_PN01
Duties: Regularly monitors Complaint Handling inbox for new complaints and adverse event reports Generates complaints in the eQMS and adds data inputs to Master Complaint Tracker Attaches all relevant files and reports for the complaint to the eQMS e.g. PC/AE reports, Follow-Up communications, Reportability Assessments, log files etc. Organizes and generate Complaint folders in SharePoint to help with investigations and collaboration activities Performs DHR review for Complaint investigations Updates Complaint investigation summary with administrative information including complaint number, PC/AE report information, Device information etc. Skills: Knowledge of QSR's and their application Complaint handling experience Ability to work proactively and cooperatively with managers and operational staff to solve quality problems Ability to manage multiple responsibilities with a high degree of self motivation Good written, oral, and interpersonal English communication skills Ability to use Microsoft Word and Excel applications In-Take Call Notes: * This is a fully on-site position * MUST be strong with Excel, Word, Sharepoint * Knowledge and experience using Electronic Quality Management System (OMNIFY) is helpful but will be taught so not required. * Is this post-market complaint handling - YES * Education - college degree OR experience in complaint handling - both preferred * Is this a drug or medical device product - DEVICE * How many complaints on average per day - 5
The manager will first conduct a phone interview and if interested will then conduct an in-person interview.
Education: Minimum 1-3 years of relevant Pharmaceutical/Medical Device Industry Quality Assurance experience BS/BA degree in scientific discipline desired
ET_PN01