Bee Talent Solutions
Senior Applications Administrator
Bee Talent Solutions, Los Angeles, California, United States, 90079
This range is provided by Bee Talent Solutions. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$72.84/hr - $94.45/hr As an Application Administrator, you will work closely with the Product and Engineering team, external software vendors and clients Partners to deliver innovative solutions that enhance agent efficiency and elevate the player experience. In this role, you will own the configuration, maintenance, and optimization of our application instances and user permissions across both third-party and internal tooling. Your knowledge on different CRM tools and SaaS integrations will help you find the best solutions for Player Support. Youll ensure seamless operational support, lead strategic initiatives, and champion solutions that align with Player Supports long-term goals. Responsibilities: Third Party & Internal Tools Management:
Oversee the configuration, customization, and maintenance of our Support Tooling instances, inclusive of Knowledge Management Tools, Support CRMs, and internal tooling for user permissions, application management, ticket routing, and automation rules. License Auditing:
Manage Application licenses and subscriptions, ensuring optimal utilization and cost-effectiveness. Vendor Management:
Strategically manage third party tech service providers to ensure the effective delivery of service features and oversee vendor relationships. Ensure that the vendors have consolidated feedback about our use cases and that improvements are being addressed in Vendor Roadmaps. Strategic Management:
Develop and execute strategic plans for Tooling Vendor Management, collaborating with cross-functional teams to improve player support processes, agent efficiency, and enabling operational users, making data-driven decisions to enhance utilization of third party & internal player support tools. Compliance and Security:
Ensure that our third party tech configurations adhere to security and compliance standards, including data protection regulations. Mentorship:
Provide individualized mentorship to a team of partner tooling administrators, helping to set goals and support the local player support partner site administration of player support tool utilization. Required Qualifications: 5 years of CRM Application Administration experience (Zendesk, Salesforce, Intercom, etc) Deep expertise in customer service technology platforms, including CRM, CMS, Knowledge Management, and QA systems. (Experience with Zendesk, Guru, and Stella is a plus.) Bachelors degree in a related field, or equivalent professional experience. Skilled in best practices for configuration, automation, and reporting within customer service platforms. Direct experience leading a CRM migration program from planning through implementation. Exceptional problem-solving skills with strong attention to detail. Highly collaborative, with excellent communication skills for working across cross-functional teams. Solid understanding of global data security and compliance standards. Desired Qualifications or Experience: Programming experience Experience with Slack Workflows ITIL Framework Its our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act. Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors Accessing our or our customers assets, secure digital systems, and networks Ensuring a safe interactive environment for players, employees, and temporary workers These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security. Seniority level
Mid-Senior level Employment type
Contract Job function
Other Industries
Computer Games, Entertainment Providers, and Social Networking Platforms Its common for job postings to include additional sections and postings. If youre evaluating this role, focus on the responsibilities, qualifications, and company policy statements above. #J-18808-Ljbffr
$72.84/hr - $94.45/hr As an Application Administrator, you will work closely with the Product and Engineering team, external software vendors and clients Partners to deliver innovative solutions that enhance agent efficiency and elevate the player experience. In this role, you will own the configuration, maintenance, and optimization of our application instances and user permissions across both third-party and internal tooling. Your knowledge on different CRM tools and SaaS integrations will help you find the best solutions for Player Support. Youll ensure seamless operational support, lead strategic initiatives, and champion solutions that align with Player Supports long-term goals. Responsibilities: Third Party & Internal Tools Management:
Oversee the configuration, customization, and maintenance of our Support Tooling instances, inclusive of Knowledge Management Tools, Support CRMs, and internal tooling for user permissions, application management, ticket routing, and automation rules. License Auditing:
Manage Application licenses and subscriptions, ensuring optimal utilization and cost-effectiveness. Vendor Management:
Strategically manage third party tech service providers to ensure the effective delivery of service features and oversee vendor relationships. Ensure that the vendors have consolidated feedback about our use cases and that improvements are being addressed in Vendor Roadmaps. Strategic Management:
Develop and execute strategic plans for Tooling Vendor Management, collaborating with cross-functional teams to improve player support processes, agent efficiency, and enabling operational users, making data-driven decisions to enhance utilization of third party & internal player support tools. Compliance and Security:
Ensure that our third party tech configurations adhere to security and compliance standards, including data protection regulations. Mentorship:
Provide individualized mentorship to a team of partner tooling administrators, helping to set goals and support the local player support partner site administration of player support tool utilization. Required Qualifications: 5 years of CRM Application Administration experience (Zendesk, Salesforce, Intercom, etc) Deep expertise in customer service technology platforms, including CRM, CMS, Knowledge Management, and QA systems. (Experience with Zendesk, Guru, and Stella is a plus.) Bachelors degree in a related field, or equivalent professional experience. Skilled in best practices for configuration, automation, and reporting within customer service platforms. Direct experience leading a CRM migration program from planning through implementation. Exceptional problem-solving skills with strong attention to detail. Highly collaborative, with excellent communication skills for working across cross-functional teams. Solid understanding of global data security and compliance standards. Desired Qualifications or Experience: Programming experience Experience with Slack Workflows ITIL Framework Its our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act. Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors Accessing our or our customers assets, secure digital systems, and networks Ensuring a safe interactive environment for players, employees, and temporary workers These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security. Seniority level
Mid-Senior level Employment type
Contract Job function
Other Industries
Computer Games, Entertainment Providers, and Social Networking Platforms Its common for job postings to include additional sections and postings. If youre evaluating this role, focus on the responsibilities, qualifications, and company policy statements above. #J-18808-Ljbffr