Xpresstechfreight
Overview
Supervisor, II Account WHIRLPOOL SE MCDONOUGH GA Mon- Fri 8am-5pm Position open to remote: No Grade: ES11 Compensation Range: $50,000-$55,000 Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nations largest asset-based trucking companies. Its the collective brainpower of thousands of visionaries and problem-solvers that helps revolutionize the transportation industry by providing innovative, custom solutions. We value the promises we make to customers and our people, and we focus talents on reshaping the future of transportation. Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent on day one with development opportunities that complement your interests and help you build a career youre passionate about. We offer competitive pay and benefits, including options like employee stock options, profit-sharing, 401K, and more. Curious about other perks? Check below. Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program Pet Insurance Responsibilities
Primary Position Purpose:
This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customers needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety. Position Functions: Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and other metrics essential for the organizations objectives. Supervises driver performance to balance business needs and driver needs. Utilize High Performance Coaching to coach drivers on performance or behavior expectations. Ensure the highest level of service for U.S. Xpress customers through proactive communication and strong relationships. Maximize company profitability and revenue through effective equipment utilization. Foster win/win scenarios that improve driver and customer satisfaction and loyalty. Handle sensitive issues and disputes with effective communication. Plan driver loads based on availability (PTA) and ensure on-time service. Coordinate with drivers on physicals and random drug screenings as well as CDL renewal deadlines based on Safety Department tracking. Utilize systems such as AS400 and XPM for tasks to maximize productivity. Collaborate with other operational and support departments on various tasks. Yard duties as assigned. Assist others in achieving organizational objectives and collaborate across levels to leverage collective intelligence. Build credibility and trust among managed employees with prompt and constructive feedback. Qualifications
Education:
High school diploma or equivalent required. Equivalent years of experience defined as one year of professional experience for each year of college requested. Experience:
3+ years of operations experience including Customer Service, Fleet Management, or Load Planning preferred. Transportation, logistics, and/or supervisory experience a plus. Skills & Abilities:
Adept at assessing organizational dynamics and managing change; works quickly and efficiently; proactive problem solver; effective communicator across multiple mediums; comprehensive knowledge of DOT regulations impacting daily operations preferred. Work Environment / Physical Requirements Normal office settings. This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. This role will remain open until it has been filled. #J-18808-Ljbffr
Supervisor, II Account WHIRLPOOL SE MCDONOUGH GA Mon- Fri 8am-5pm Position open to remote: No Grade: ES11 Compensation Range: $50,000-$55,000 Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nations largest asset-based trucking companies. Its the collective brainpower of thousands of visionaries and problem-solvers that helps revolutionize the transportation industry by providing innovative, custom solutions. We value the promises we make to customers and our people, and we focus talents on reshaping the future of transportation. Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent on day one with development opportunities that complement your interests and help you build a career youre passionate about. We offer competitive pay and benefits, including options like employee stock options, profit-sharing, 401K, and more. Curious about other perks? Check below. Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program Pet Insurance Responsibilities
Primary Position Purpose:
This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customers needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety. Position Functions: Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and other metrics essential for the organizations objectives. Supervises driver performance to balance business needs and driver needs. Utilize High Performance Coaching to coach drivers on performance or behavior expectations. Ensure the highest level of service for U.S. Xpress customers through proactive communication and strong relationships. Maximize company profitability and revenue through effective equipment utilization. Foster win/win scenarios that improve driver and customer satisfaction and loyalty. Handle sensitive issues and disputes with effective communication. Plan driver loads based on availability (PTA) and ensure on-time service. Coordinate with drivers on physicals and random drug screenings as well as CDL renewal deadlines based on Safety Department tracking. Utilize systems such as AS400 and XPM for tasks to maximize productivity. Collaborate with other operational and support departments on various tasks. Yard duties as assigned. Assist others in achieving organizational objectives and collaborate across levels to leverage collective intelligence. Build credibility and trust among managed employees with prompt and constructive feedback. Qualifications
Education:
High school diploma or equivalent required. Equivalent years of experience defined as one year of professional experience for each year of college requested. Experience:
3+ years of operations experience including Customer Service, Fleet Management, or Load Planning preferred. Transportation, logistics, and/or supervisory experience a plus. Skills & Abilities:
Adept at assessing organizational dynamics and managing change; works quickly and efficiently; proactive problem solver; effective communicator across multiple mediums; comprehensive knowledge of DOT regulations impacting daily operations preferred. Work Environment / Physical Requirements Normal office settings. This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. This role will remain open until it has been filled. #J-18808-Ljbffr