Women Against Abuse
Intake & Hotline Counselor - DV Services
Women Against Abuse, Phila, Pennsylvania, United States, 19117
Women Against Abuse (WAA), Philadelphia's leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country serving 2 Safe Havens, 15 Transitional Housing apartments, Legal Services, Hotline Counseling, Aftercare Community-Based services, Prevention & Education, and Advocacy is looking for Intake & Hotline Counselors!
Responsibilities: The Intake & Hotline Counselor is a role crucial to providing callers and client direct service links to external resources through the DV Hotline that are necessary in establishing safety when leaving a domestic violence situation and will act as a liaison to clients and potential clients by conducting intake to our Safe Havens. Responsibilities include but are not limited to:
Answer the Hotline - Conduct crisis intervention and safety planning with callers Ensure a Trauma-Informed client intake and orientation with DV counseling and support Assist OSH (Office of Supportive Housing) Intake staff by assessing the needs of the person(s) presenting for service and arrange direct access to the Safe Haven or other safe option Provide information related to maintaining safety, discuss available options, counseling services or referrals and connect clients to said services (in the event space is not available) Collect and report data Maintain the daily census for our Safe Havens - Enter hotline & intake information into database for up to date records Minimum Qualifications:
Associate's Degree or an equivalent combination of education and experience One (1) year minimum experience in advocacy, hotline, crisis, or related experience Demonstrated proficiency in communication (verbal and written) Demonstrated ability to work effectively as a team member with a diverse population Demonstrated effectiveness of crisis intervention and a commitment to service of others Preferred Qualifications:
Experience working with survivors of domestic violence and/or intimate partner violence PA Domestic Violence Advocate Training, if not obtained, must attend and complete prior to starting onsite* (Upcoming training November 17 - December 3) Bilingual or Conversational in a language in addition to English Satisfactory Child Abuse, Criminal and FBI clearances, obtained, and maintained post offer*
*Any costs or related fees will be covered by Women Against Abuse
Benefits for all employees: Accrual of paid sick time, Employee Assistance Program for self (and household members), annual increases, 2% retention recognition increases for every 2 years of continuous service, and pay differential for agency observed holidays and declared inclement weather. *Part-time employees additionally receive generous paid time off including vacation, personal and holidays.
Current Positions: Full-Time: Monday - Friday 10:00 AM - 6:00 PM
Relief/Substitute
Pay Rate: $18.81 an hour
Location: (Logan/Olney area) North Philadelphia, PA
The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.
We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply.
Responsibilities: The Intake & Hotline Counselor is a role crucial to providing callers and client direct service links to external resources through the DV Hotline that are necessary in establishing safety when leaving a domestic violence situation and will act as a liaison to clients and potential clients by conducting intake to our Safe Havens. Responsibilities include but are not limited to:
Answer the Hotline - Conduct crisis intervention and safety planning with callers Ensure a Trauma-Informed client intake and orientation with DV counseling and support Assist OSH (Office of Supportive Housing) Intake staff by assessing the needs of the person(s) presenting for service and arrange direct access to the Safe Haven or other safe option Provide information related to maintaining safety, discuss available options, counseling services or referrals and connect clients to said services (in the event space is not available) Collect and report data Maintain the daily census for our Safe Havens - Enter hotline & intake information into database for up to date records Minimum Qualifications:
Associate's Degree or an equivalent combination of education and experience One (1) year minimum experience in advocacy, hotline, crisis, or related experience Demonstrated proficiency in communication (verbal and written) Demonstrated ability to work effectively as a team member with a diverse population Demonstrated effectiveness of crisis intervention and a commitment to service of others Preferred Qualifications:
Experience working with survivors of domestic violence and/or intimate partner violence PA Domestic Violence Advocate Training, if not obtained, must attend and complete prior to starting onsite* (Upcoming training November 17 - December 3) Bilingual or Conversational in a language in addition to English Satisfactory Child Abuse, Criminal and FBI clearances, obtained, and maintained post offer*
*Any costs or related fees will be covered by Women Against Abuse
Benefits for all employees: Accrual of paid sick time, Employee Assistance Program for self (and household members), annual increases, 2% retention recognition increases for every 2 years of continuous service, and pay differential for agency observed holidays and declared inclement weather. *Part-time employees additionally receive generous paid time off including vacation, personal and holidays.
Current Positions: Full-Time: Monday - Friday 10:00 AM - 6:00 PM
Relief/Substitute
Pay Rate: $18.81 an hour
Location: (Logan/Olney area) North Philadelphia, PA
The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.
We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply.