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About the job Tech Support -TSM - Mid Shift
Position Type:
Full Time
J
ob Shift:
Mid-shift 11:30am - 8:00pm
Job Location:
Grapevine, TX
Tech - TSM Grapevine, TX
The Technical Support Agent provides phone and email support to customers regarding their electronic repairs.
Provide customer support via phone and/or email. Contact customers and get information regarding perceived issues and troubleshoot same. Answer incoming customer calls regarding repair status. Responsible for inbound product check-in processes and outbound shipments of repaired products. Responsible for initiating customer contact in cases of password lockout and HDD reimaging. Package repairs for customer return. Will access available system programs to check repair and shipping statuses. Other duties as assigned. The warehouse always keeps organized and clean. Responsible for maintaining a positive work environment while supporting the company culture. Education and/or Experience
High school graduate or equivalent. Requires intermediate computer skills including Excel. Requires general computer product knowledge, patience, and attention to detail. Requires active listening and problem-solving and excellent communication skills. Be able to use positive language and manage customer expectations Job requires the ability to clearly organize and categorize work priorities to complete work. Requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools. Must be goal oriented and accustomed to achieving results through teamwork. Must work well with little supervision and show determination to achieve excellent results
Email carmen@employeemagnets.com to apply!
Position Type:
Full Time
J
ob Shift:
Mid-shift 11:30am - 8:00pm
Job Location:
Grapevine, TX
Tech - TSM Grapevine, TX
The Technical Support Agent provides phone and email support to customers regarding their electronic repairs.
Provide customer support via phone and/or email. Contact customers and get information regarding perceived issues and troubleshoot same. Answer incoming customer calls regarding repair status. Responsible for inbound product check-in processes and outbound shipments of repaired products. Responsible for initiating customer contact in cases of password lockout and HDD reimaging. Package repairs for customer return. Will access available system programs to check repair and shipping statuses. Other duties as assigned. The warehouse always keeps organized and clean. Responsible for maintaining a positive work environment while supporting the company culture. Education and/or Experience
High school graduate or equivalent. Requires intermediate computer skills including Excel. Requires general computer product knowledge, patience, and attention to detail. Requires active listening and problem-solving and excellent communication skills. Be able to use positive language and manage customer expectations Job requires the ability to clearly organize and categorize work priorities to complete work. Requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools. Must be goal oriented and accustomed to achieving results through teamwork. Must work well with little supervision and show determination to achieve excellent results
Email carmen@employeemagnets.com to apply!