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Contract Personnel are excited to be working with a business based in Norfolk who are seeking a Field Service Supervisor to join their team. This role is pivotal in ensuring a world-class level of service across all field service activities in the UK and other supported markets worldwide. The successful candidate will be responsible for managing a team of direct reports, including recruitment, appraisals, and all aspects of employee relations, while also making efficient and timely contributions.
Key Duties and Responsibilities:
Deployment and optimisation of the maintenance programme
Organising training programs for Service Technicians
Develop visible and accurate stock reports for machine and component utilisation
Manage field returned equipment and liaise with Global Asset Coordinator
Collaboration with in-house and field trials of equipment
Deputise for the Technical Services Manager as required
Leading and motivation of direct reports
To abide by all statutory requirements including those relating to health and safety
To ensure you read, understand and fulfil your responsibilities under the company’s equal opportunities policy in place from time to time
To adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
To undertake any other reasonable duties as directed by the Technical Services Manager
Person Specification:
NVQ Level 3 in electrical, mechanical or other appropriate engineering discipline
Worldwide based company exposure
Development of tools on desktop
Producing and reading reports
Attention to detail with a high level of accuracy
Able to make timely and accurate decisions
Strong analytical mind to generate monitoring tools
Excellent interpersonal skills
Driven and self-motivated
Hold a full UK driving licence – no travel restrictions
Hold a FLT licence
Excellent telephone / email manner to deliver good customer service
Willing to take ownership of tasks and maintain focus seeing through to timely completion
Demonstrate an organised and methodical approach to daily tasks
Must be prepared to travel world wide
More Information:
Up to £46,000
Mon-Thurs 8:00-16:30, Fri 8:00-14:00 (flexibility on this)
Parking available
Key Duties and Responsibilities:
Deployment and optimisation of the maintenance programme
Organising training programs for Service Technicians
Develop visible and accurate stock reports for machine and component utilisation
Manage field returned equipment and liaise with Global Asset Coordinator
Collaboration with in-house and field trials of equipment
Deputise for the Technical Services Manager as required
Leading and motivation of direct reports
To abide by all statutory requirements including those relating to health and safety
To ensure you read, understand and fulfil your responsibilities under the company’s equal opportunities policy in place from time to time
To adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
To undertake any other reasonable duties as directed by the Technical Services Manager
Person Specification:
NVQ Level 3 in electrical, mechanical or other appropriate engineering discipline
Worldwide based company exposure
Development of tools on desktop
Producing and reading reports
Attention to detail with a high level of accuracy
Able to make timely and accurate decisions
Strong analytical mind to generate monitoring tools
Excellent interpersonal skills
Driven and self-motivated
Hold a full UK driving licence – no travel restrictions
Hold a FLT licence
Excellent telephone / email manner to deliver good customer service
Willing to take ownership of tasks and maintain focus seeing through to timely completion
Demonstrate an organised and methodical approach to daily tasks
Must be prepared to travel world wide
More Information:
Up to £46,000
Mon-Thurs 8:00-16:30, Fri 8:00-14:00 (flexibility on this)
Parking available