Journey's End Refugee Services
Immigrant Resource Program Manager
Journey's End Refugee Services, Buffalo, New York, United States, 14266
Position Title:
Immigrant Resource Program Manager
Supervisor:
Director of Community Integration
Status:
Full-time, hourly, 35 hours per week, non-exempt, $25-28 per hour
Organizational Description:
Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, or any other reason prohibited by law.
Journey's End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York region. Journey's End works to assist newly arriving refugees to find gainful employment and avoid dependency on social services.
Job Description:
The Immigrant Resource Program Manager is a member of the Community Integration Services team, reporting to the Director of Community Integration. Primary responsibilities include supporting a network of volunteer immigrant Community Liaisons to conduct community outreach and provide vital information to local immigrant communities that is language accessible and culturally appropriate. They will also host regular meetings with the Immigrant Community Liaisons to receive feedback and recommendations to guide agency programming and ensure that immigrant voices are part of community based initiatives. The Immigrant Resource Program Manager will adhere to agency policies and strategies that ensure sustainability and organizational growth. The Immigrant Resource Program Manager will work to promote the agency's mission and values to all stakeholders.
The Immigrant Resource Program Manager must exemplify Journey's End's core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service.
Primary Responsibilities: Support a network of volunteer Immigrant liaisons in Western New York, ensuring diversity of participants Oversee the recruitment, training and management of Immigrant Community Liaisons to better connect refugee and immigrant communities with needed resources that are both linguistically and culturally responsive. Oversee development of activities and community partners to respond to needs within immigrant communities. Along with the volunteer coordinator, provide a volunteer orientation and onboarding to all new Immigrant Community Liaisons. Meet with Immigrant Community Liaisons monthly to provide training and additional information to build leadership capacity. Host listening sessions with participants to develop agenda for session days. Participate in monthly Office of New Americans webinars highlighting available state resources to serve immigrant communities. Organize and Host Information Session Days for immigrant community members. Together with program coordinator, ensure messaging on What's App group is timely, ongoing and relevant. Organize and actively participate in at least 10 regularly held Immigrant Community Roundtable with other immigrant stakeholders incorporating feedback from immigrant communities. Develop a referral list of programs and services available to immigrants in our area. Serve as administrator of quarterly "town Hall" on behalf of TRP, managing invites, notes, agenda, and attendance and ensure participation of Immigrant Community Liaisons
Participate in virtual calls quarterly with Immigrant Resource Program Coordinators Conduct outreach activities to recruit and retain volunteers such as tabling and/or off-site speaking presentations. Create immigrant /refugee speaker's bureau, providing training to community representatives on advocacy and public speaking skills to empower them to speak about their community issues in a variety of settings Create immigrant/refugee advisory committee to ensure needs of refugee & immigrant community are heard Attend stakeholder meetings and engage Other duties as assigned.
Qualifications:
Must be well-organized and detail-oriented; able to prioritize and follow through on tasks accurately with minimal supervision Proven self -starter with ability to make connections within community A demonstrated background in community outreach, community development, volunteer coordination, training with underserved communities and non-profit work required Experience working with immigrant communities Fluency in a language other than English preferred not required Database experience and other computer skills, including Microsoft Office Suite Strong written and public speaking skills with ability to represent the agency professionally in a variety of settings Ability to work occasional evenings and weekends (work hours can be flexed) Valid driver's license and reliable access to an insured vehicle Able to lift 25lbs
Revised 9/16/25
Immigrant Resource Program Manager
Supervisor:
Director of Community Integration
Status:
Full-time, hourly, 35 hours per week, non-exempt, $25-28 per hour
Organizational Description:
Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, or any other reason prohibited by law.
Journey's End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York region. Journey's End works to assist newly arriving refugees to find gainful employment and avoid dependency on social services.
Job Description:
The Immigrant Resource Program Manager is a member of the Community Integration Services team, reporting to the Director of Community Integration. Primary responsibilities include supporting a network of volunteer immigrant Community Liaisons to conduct community outreach and provide vital information to local immigrant communities that is language accessible and culturally appropriate. They will also host regular meetings with the Immigrant Community Liaisons to receive feedback and recommendations to guide agency programming and ensure that immigrant voices are part of community based initiatives. The Immigrant Resource Program Manager will adhere to agency policies and strategies that ensure sustainability and organizational growth. The Immigrant Resource Program Manager will work to promote the agency's mission and values to all stakeholders.
The Immigrant Resource Program Manager must exemplify Journey's End's core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service.
Primary Responsibilities: Support a network of volunteer Immigrant liaisons in Western New York, ensuring diversity of participants Oversee the recruitment, training and management of Immigrant Community Liaisons to better connect refugee and immigrant communities with needed resources that are both linguistically and culturally responsive. Oversee development of activities and community partners to respond to needs within immigrant communities. Along with the volunteer coordinator, provide a volunteer orientation and onboarding to all new Immigrant Community Liaisons. Meet with Immigrant Community Liaisons monthly to provide training and additional information to build leadership capacity. Host listening sessions with participants to develop agenda for session days. Participate in monthly Office of New Americans webinars highlighting available state resources to serve immigrant communities. Organize and Host Information Session Days for immigrant community members. Together with program coordinator, ensure messaging on What's App group is timely, ongoing and relevant. Organize and actively participate in at least 10 regularly held Immigrant Community Roundtable with other immigrant stakeholders incorporating feedback from immigrant communities. Develop a referral list of programs and services available to immigrants in our area. Serve as administrator of quarterly "town Hall" on behalf of TRP, managing invites, notes, agenda, and attendance and ensure participation of Immigrant Community Liaisons
Participate in virtual calls quarterly with Immigrant Resource Program Coordinators Conduct outreach activities to recruit and retain volunteers such as tabling and/or off-site speaking presentations. Create immigrant /refugee speaker's bureau, providing training to community representatives on advocacy and public speaking skills to empower them to speak about their community issues in a variety of settings Create immigrant/refugee advisory committee to ensure needs of refugee & immigrant community are heard Attend stakeholder meetings and engage Other duties as assigned.
Qualifications:
Must be well-organized and detail-oriented; able to prioritize and follow through on tasks accurately with minimal supervision Proven self -starter with ability to make connections within community A demonstrated background in community outreach, community development, volunteer coordination, training with underserved communities and non-profit work required Experience working with immigrant communities Fluency in a language other than English preferred not required Database experience and other computer skills, including Microsoft Office Suite Strong written and public speaking skills with ability to represent the agency professionally in a variety of settings Ability to work occasional evenings and weekends (work hours can be flexed) Valid driver's license and reliable access to an insured vehicle Able to lift 25lbs
Revised 9/16/25