Senior Cloud Support Engineer

• Deliver incident management and advanced-level L1/L2 support for internal applications across public cloud platforms, with a strong emphasis on AWS. • Serve as the initial point of contact for application developers vi ticketing system. • Communicate effectively with users at various organizational levels. • Implement and utilize automation to support the scalability of the environment. • Optimize operational processes to enhance efficiency, reliability, and security. • Train users to self-diagnose and troubleshoot issues for expedited resolution. • Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence. • Provide support for public cloud environments, particularly AWS. • Manage events and incidents efficiently. • Develop and implement scalable automation processes to handle tasks in a large-scale environment. • nalyze and debug incidents, following up to gather feedback and prevent future issues. • Support different development environments, including Unix, Linux, Mainframe, and Windows.

Required Skills and Experience: • Proficiency in SDLC with the ability to read code (Java and Python). • Hands-on scripting experience (Unix shell, Python). • Extensive cloud experience, particularly with AWS. • Expertise in Kubernetes. • Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment. • Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) including performance tuning, connectivity, backups, indexes, and monitoring alarms. • Middleware and messaging experience (Kafka, MQ). • Experience with Tomcat. • System engineering and administration skills (Unix/Linux). • Familiarity with monitoring tools and ticketing systems. • Commitment to automating processes for continuous improvement. • Excellent communication skills. • bility to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security.