Trinity Global Consulting LLC
Helpdesk Specialist
Trinity Global Consulting LLC, Washington, District of Columbia, us, 20022
Duties May Include:
·
Provide helpdesk support via on-site (in person), remote, telephone, and email channels ·
Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers ·
Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications ·
Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices ·
Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance ·
Deploy standard disk images of USAB computers and mobile devices ·
Document and maintain standard hardware, operating system, and software configurations ·
Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment ·
Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting ·
Coordinate configuration changes via the defined Change Configuration Board (CCB) process ·
Provide deskside support between 8:00 AM and 5:00 PM EST, Monday through Friday Requirements Required Qualifications: ·
Minimum 5 years of experience as an Enterprise Services Desk Specialist ·
Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms) ·
Knowledge of IT Hardware and Software Systems and Applications support ·
Experience with help desk software for accurately recording and tracking calls ·
Understanding of desktop, laptop, tablet, and mobile device support procedures ·
Knowledge of Microsoft Office 365 applications and common business software ·
Experience with anti-virus software and security compliance procedures ·
Ability to obtain and maintain Public Trust security clearance Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage
– Full coverage for employees and family through CareFirst and VSP. Paid Time Off
– Minimum of
2 weeks PTO
in accordance with contract requirements. Paid Holidays
–
11 federal holidays
observed annually. Disability & Life Insurance
– Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan
– Competitive plan managed through
Ameritas . Professional Training
– Formal training provided as required, with additional learning opportunities based on role.
Provide helpdesk support via on-site (in person), remote, telephone, and email channels ·
Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers ·
Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications ·
Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices ·
Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance ·
Deploy standard disk images of USAB computers and mobile devices ·
Document and maintain standard hardware, operating system, and software configurations ·
Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment ·
Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting ·
Coordinate configuration changes via the defined Change Configuration Board (CCB) process ·
Provide deskside support between 8:00 AM and 5:00 PM EST, Monday through Friday Requirements Required Qualifications: ·
Minimum 5 years of experience as an Enterprise Services Desk Specialist ·
Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms) ·
Knowledge of IT Hardware and Software Systems and Applications support ·
Experience with help desk software for accurately recording and tracking calls ·
Understanding of desktop, laptop, tablet, and mobile device support procedures ·
Knowledge of Microsoft Office 365 applications and common business software ·
Experience with anti-virus software and security compliance procedures ·
Ability to obtain and maintain Public Trust security clearance Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage
– Full coverage for employees and family through CareFirst and VSP. Paid Time Off
– Minimum of
2 weeks PTO
in accordance with contract requirements. Paid Holidays
–
11 federal holidays
observed annually. Disability & Life Insurance
– Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan
– Competitive plan managed through
Ameritas . Professional Training
– Formal training provided as required, with additional learning opportunities based on role.