Philadelphia Insurance Companies
Sr. Business Process Specialist
Philadelphia Insurance Companies, Bala Cynwyd, Pennsylvania, United States, 19004
Description
Marketing Statement:
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.
We are looking for a Sr. Business Process Specialist to join our team Nationwide!
Summary:
Analyzes company operations, organization, and systems in order to recommend solutions to improve efficiency, reduce cost, and support growth. Drives design and delivery of strategic, transformative changes.
A typical day will include the following:
Assess Operations and Opportunities: Evaluate company operations and CRM system(s) for improvement opportunities, including the impact of book rollovers and agency partnering.
Evaluate Solutions and Business Opportunities: Analyze the cost, benefit, and feasibility of potential CRM solutions and business opportunities.
Collaborate on Project Execution: Partner with business and IT leaders to identify, prioritize, and execute Salesforce projects that enhance capabilities and operations.
Develop and Measure Business Cases: Create business cases for Salesforce projects and measure the realization of benefits.
Advocate for Technology Solutions: Engage with IT on critical differentiation topics and contribute to decisions about build/adopt/customize options and architectural/process trade-offs.
Lead Transformation Projects: Lead business activities, identify resource demands, and manage UAT or OCM activities for transformation projects.
Engage Stakeholders and Mentor: Engage business stakeholders, advocate on their behalf, and provide mentorship to Business Process Analysts through on-the-job training.
Drive Continuous Improvement: Implement feedback mechanisms for process performance and build relationships with key stakeholders to ensure alignment on improvement initiatives.
Qualifications:
Bachelor’s degree in Management Information Systems, Management, Business Analytics or related major preferred
Minimum 7 Years Experience in collaborating on project execution and leading transformation projects.
Minimum 7 Years Experience in driving continuous improvement and implementing feedback mechanisms for process performance for ensuring alignment on improvement initiatives.
Employer will accept any suitable combination of education, training, or experience
Proven track record in leading complex, strategic projects and driving transformative change
Exceptional written and verbal communication skills
Creative thinking, ability to generate innovative content ideas. Strong analytical and effective problem-solving skills
Detail-oriented with excellent organizational and time management skills
Adept at working independently and in a collaborative team environment. Flexibility to adapt to a rapidly changing industry.
Proficient in Microsoft Office Suite or related software.
Salesforce Administrator, Salesforce Platform App Builder, and Salesforce Business Analyst certifications preferred; OmniStudio or Service Cloud experience a plus
Salary:
National Range - $123,360 - $137,875
Ultimate salary offered will be based on factors such as applicant experience and geographic location
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Benefits:
We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx
Summary
Analyzes company operations, organization, and systems in order to recommend solutions to improve efficiency, reduce cost, and support growth. Drives design and delivery of strategic, transformative changes. REQNUMBER: 10000615
Marketing Statement:
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.
We are looking for a Sr. Business Process Specialist to join our team Nationwide!
Summary:
Analyzes company operations, organization, and systems in order to recommend solutions to improve efficiency, reduce cost, and support growth. Drives design and delivery of strategic, transformative changes.
A typical day will include the following:
Assess Operations and Opportunities: Evaluate company operations and CRM system(s) for improvement opportunities, including the impact of book rollovers and agency partnering.
Evaluate Solutions and Business Opportunities: Analyze the cost, benefit, and feasibility of potential CRM solutions and business opportunities.
Collaborate on Project Execution: Partner with business and IT leaders to identify, prioritize, and execute Salesforce projects that enhance capabilities and operations.
Develop and Measure Business Cases: Create business cases for Salesforce projects and measure the realization of benefits.
Advocate for Technology Solutions: Engage with IT on critical differentiation topics and contribute to decisions about build/adopt/customize options and architectural/process trade-offs.
Lead Transformation Projects: Lead business activities, identify resource demands, and manage UAT or OCM activities for transformation projects.
Engage Stakeholders and Mentor: Engage business stakeholders, advocate on their behalf, and provide mentorship to Business Process Analysts through on-the-job training.
Drive Continuous Improvement: Implement feedback mechanisms for process performance and build relationships with key stakeholders to ensure alignment on improvement initiatives.
Qualifications:
Bachelor’s degree in Management Information Systems, Management, Business Analytics or related major preferred
Minimum 7 Years Experience in collaborating on project execution and leading transformation projects.
Minimum 7 Years Experience in driving continuous improvement and implementing feedback mechanisms for process performance for ensuring alignment on improvement initiatives.
Employer will accept any suitable combination of education, training, or experience
Proven track record in leading complex, strategic projects and driving transformative change
Exceptional written and verbal communication skills
Creative thinking, ability to generate innovative content ideas. Strong analytical and effective problem-solving skills
Detail-oriented with excellent organizational and time management skills
Adept at working independently and in a collaborative team environment. Flexibility to adapt to a rapidly changing industry.
Proficient in Microsoft Office Suite or related software.
Salesforce Administrator, Salesforce Platform App Builder, and Salesforce Business Analyst certifications preferred; OmniStudio or Service Cloud experience a plus
Salary:
National Range - $123,360 - $137,875
Ultimate salary offered will be based on factors such as applicant experience and geographic location
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Benefits:
We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx
Summary
Analyzes company operations, organization, and systems in order to recommend solutions to improve efficiency, reduce cost, and support growth. Drives design and delivery of strategic, transformative changes. REQNUMBER: 10000615