Maryland-National Capital Park & Planning Commission
Front of House Rep/Usher
Maryland-National Capital Park & Planning Commission, Cheverly, Maryland, United States
Salary:
$16.00 - $17.50 Hourly Location :
Cheverly, MD Job Type:
Career Job Number:
FoHR/U.25 Department:
PGC Parks and Recreation Division:
Arts and Cultural Heritage Div Opening Date:
09/12/2025 Closing Date:
12/12/2025 11:59 PM Eastern
Description
The Prince George's County Department of Parks and Recreation is seeking Seasonal Intermittent applicants to fill
Front-of-House
positions at the Publick Playhouse in Cheverly MD. The Publick Playhouse is a 494-seat venue that serves as a premier destination for dynamic, inclusive, and culturally rich arts programming in Prince George's County. From signature performances and community events to youth engagement and artist-led initiatives, the Playhouse delivers on its mission to inspire, entertain, and connect.
Examples of Important Duties Box Office/Front Desk Position ($16.00/hr.-$17.50/hr.) This position serves as a key point of contact for patrons and visitors to the Publick Playhouse. The Box Office & Front Desk Associate manages daily ticket sales and provides excellent customer service both in person and over the phone.
Responsibilities include: Handling walk-up and phone ticket sales using a computerized ticketing/reservation system Managing cash and processing payments accurately Answering patron questions about events and programming Greeting and assisting visitors upon entry Maintaining cleanliness and organization of lobby area and ticket counter Supporting administrative tasks such as mailings and special projects Minimum Qualifications:
Bachelor's degree in theatre or equivalent experience in the performing arts Strong background in customer service Knowledge of general office procedures and comfort with office equipment and systems Excellent communication, multitasking, and troubleshooting skills Additional Information:
This position is to cover shifts during our weekday hours of operation (M-F, 8:30 AM - 5:00 PM) Occasional evening and weekend shifts may be available during events or performances Candidates with consistent daytime availability will be given priority Usher Position ($16.00/hr.-$17.00/hr.) Ushers interact directly with patrons and guests during a wide range of events at the Publick Playhouse. These include performances for seniors, school groups, and mixed-age audiences, as well as non-performance events such as classes, workshops, art receptions, rentals, and more.
Responsibilities include:
Greeting and checking in patrons (via ticket or roster) Scanning tickets and assisting patrons with seating, including accessible seating Troubleshooting seating issues and providing excellent customer service Working at the concession stand window Maintaining clean and safe restrooms and lobby areas Providing attendance numbers to management at the end of events, as needed Ushers who excel at their tasks and have availability for a variety of shifts may be considered for a House Manager role Minimum Qualifications for both Front-of-House Positions
Completion of safety training is required for all positions; this may include certification in First Aid and CPR A passion for the performing arts is essential, along with comfort speaking with patrons both in person and over the phone Candidates must be willing to learn about the full range of programming at the Publick Playhouse, as well as become familiar with offerings at other Arts Centers. This includes knowing how to locate information to assist patrons effectively. Knowledge, Skills, and Abilities:
Knowledge or background in the performing arts is highly desirable Excellent customer service and interpersonal skills Strong problem-solving abilities Comfortable interacting with a diverse range of patrons Additional Information:
This is an event-based position; weekly hours will vary depending on our event schedule. The typical season runs from late September through early June. Candidates with any combination of weekday, weekend, daytime, and evening availability will be considered. Supplemental Information
These positions do not provide any benefits. A criminal background check will be completed prior to hire. May be subject to medical, drug and alcohol testing. The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor. Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you. THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2025 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES
The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.
Limited Benefits for Seasonal Employees Health Insurance Plans You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.
If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.
Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.
Medical
Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan UnitedHealthcare Select Plan (EPO)
Prescription: CVS Caremark Prescription Plan Other Benefits
Credit Union Sick Leave Benefits
This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at or 301-454-1694. 01
Please select which Front-of-House position you are interested in.
Box Office/Front Desk Usher Interested in both
02
Are you at least 17 years of age?
Yes No
03
Please briefly list your current availability (ex. nights/weekend only, daytimes on M, W, F + weekends, etc.) 04
If hired, when are you available to start? 05
Please briefly explain your experience in and/or passion for the performing arts. Required Question
$16.00 - $17.50 Hourly Location :
Cheverly, MD Job Type:
Career Job Number:
FoHR/U.25 Department:
PGC Parks and Recreation Division:
Arts and Cultural Heritage Div Opening Date:
09/12/2025 Closing Date:
12/12/2025 11:59 PM Eastern
Description
The Prince George's County Department of Parks and Recreation is seeking Seasonal Intermittent applicants to fill
Front-of-House
positions at the Publick Playhouse in Cheverly MD. The Publick Playhouse is a 494-seat venue that serves as a premier destination for dynamic, inclusive, and culturally rich arts programming in Prince George's County. From signature performances and community events to youth engagement and artist-led initiatives, the Playhouse delivers on its mission to inspire, entertain, and connect.
Examples of Important Duties Box Office/Front Desk Position ($16.00/hr.-$17.50/hr.) This position serves as a key point of contact for patrons and visitors to the Publick Playhouse. The Box Office & Front Desk Associate manages daily ticket sales and provides excellent customer service both in person and over the phone.
Responsibilities include: Handling walk-up and phone ticket sales using a computerized ticketing/reservation system Managing cash and processing payments accurately Answering patron questions about events and programming Greeting and assisting visitors upon entry Maintaining cleanliness and organization of lobby area and ticket counter Supporting administrative tasks such as mailings and special projects Minimum Qualifications:
Bachelor's degree in theatre or equivalent experience in the performing arts Strong background in customer service Knowledge of general office procedures and comfort with office equipment and systems Excellent communication, multitasking, and troubleshooting skills Additional Information:
This position is to cover shifts during our weekday hours of operation (M-F, 8:30 AM - 5:00 PM) Occasional evening and weekend shifts may be available during events or performances Candidates with consistent daytime availability will be given priority Usher Position ($16.00/hr.-$17.00/hr.) Ushers interact directly with patrons and guests during a wide range of events at the Publick Playhouse. These include performances for seniors, school groups, and mixed-age audiences, as well as non-performance events such as classes, workshops, art receptions, rentals, and more.
Responsibilities include:
Greeting and checking in patrons (via ticket or roster) Scanning tickets and assisting patrons with seating, including accessible seating Troubleshooting seating issues and providing excellent customer service Working at the concession stand window Maintaining clean and safe restrooms and lobby areas Providing attendance numbers to management at the end of events, as needed Ushers who excel at their tasks and have availability for a variety of shifts may be considered for a House Manager role Minimum Qualifications for both Front-of-House Positions
Completion of safety training is required for all positions; this may include certification in First Aid and CPR A passion for the performing arts is essential, along with comfort speaking with patrons both in person and over the phone Candidates must be willing to learn about the full range of programming at the Publick Playhouse, as well as become familiar with offerings at other Arts Centers. This includes knowing how to locate information to assist patrons effectively. Knowledge, Skills, and Abilities:
Knowledge or background in the performing arts is highly desirable Excellent customer service and interpersonal skills Strong problem-solving abilities Comfortable interacting with a diverse range of patrons Additional Information:
This is an event-based position; weekly hours will vary depending on our event schedule. The typical season runs from late September through early June. Candidates with any combination of weekday, weekend, daytime, and evening availability will be considered. Supplemental Information
These positions do not provide any benefits. A criminal background check will be completed prior to hire. May be subject to medical, drug and alcohol testing. The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor. Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you. THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2025 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES
The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.
Limited Benefits for Seasonal Employees Health Insurance Plans You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.
If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.
Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.
Medical
Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan UnitedHealthcare Select Plan (EPO)
Prescription: CVS Caremark Prescription Plan Other Benefits
Credit Union Sick Leave Benefits
This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at or 301-454-1694. 01
Please select which Front-of-House position you are interested in.
Box Office/Front Desk Usher Interested in both
02
Are you at least 17 years of age?
Yes No
03
Please briefly list your current availability (ex. nights/weekend only, daytimes on M, W, F + weekends, etc.) 04
If hired, when are you available to start? 05
Please briefly explain your experience in and/or passion for the performing arts. Required Question