Jack Henry & Associates, Inc.
ServiceNow Platform Architect
Jack Henry & Associates, Inc., Charlotte, North Carolina, United States, 28245
Overview
At Jack Henry, we're more than a technology company; we aim to make a positive impact in financial services. We connect community banks and credit unions with people they serve, delivering seamless, secure, and human-centered experiences through cutting-edge digital banking and payments solutions. This role focuses on transforming the industry and growing with a company that values purpose, collaboration, and excellence. Our Enterprise Service Management team is opening a Senior Staff Platform Architect position specializing in ServiceNow. This strategic role leads the architectural design and integration of ServiceNow solutions to support evolving business needs. We seek a seasoned expert with deep ServiceNow implementation experience, cloud integration (Google Cloud, AWS, Azure), and service management best practices. The ideal candidate will bring cross-functional expertise across Incident, Problem, Change, Asset, SLM, SPM, DevOps, Predictive Intelligence, and BI Analytics. This high-impact, collaborative role requires a visionary leader who can drive innovation, align technology with business outcomes, and work closely with digital teams. This is a remote position; candidates must reside within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Charlotte, NC; or Louisville, KY. The salary range for this position is $119,995 - $188,900 and will be determined based on location and experience. All positions may require an onsite interview or in-person onboarding to verify your identity. What you\'ll be responsible for
Meets with customers to identify requirements and design, configure, test, and deploy solutions. Facilitates configuration and customization decisions of the ServiceNow platform. Acts as the technical advisor for the company\'s ServiceNow practice, overseeing all technical aspects of implementations, addressing issues, and sharing ideas and solutions. Designs and architects integrations with client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs. Promotes the use of ServiceNow and its adoption among internal and external teams. Guides the architecture design and implementation of the ServiceNow ITOM suite of tools. Serves as the Senior ServiceNow Developer responsible for implementing solution design using best practices. Manages and maintains the CMDB in ServiceNow, applying best practices for population and upkeep. Oversees configuration, development, and integration of ServiceNow Discovery and IT Asset Management; ensures effective discovery, ingestion, and management of cloud environments and third-party SaaS platforms. Implements and optimizes ServiceNow Service Mapping to support service visibility and monitoring. Communicates complex ideas effectively with stakeholders and builds collaborative relationships with team members, customers, and other stakeholders. Leads operational support, enhancements, and bug fixes for the ServiceNow platform. Maintains the platform with up-to-date patching, versioning, and security. Provides technical support to the platform team and end users, including troubleshooting, enhancements, and knowledge articles. Prepares presentations on the architecture and design of ServiceNow components for technical, operational, and leadership audiences. Stays abreast of ServiceNow capabilities, trends, and methodologies. Understands the business value of ITSM practices and can present ROI results. Leads integration discussions, following data management, security, and platform best practices. Accountable for KPIs and metrics related to team service levels, project deliverables, and platform performance. Performs other duties as assigned. What you\'ll need to have
13 years of experience in information technology infrastructure development. At least 7 years of combined experience with ServiceNow (ITSM, ITOM, ITAM, CSM, Integrations, & Discovery). ServiceNow Certification as a System Administrator, Implementer, or Developer. Extensive knowledge and hands-on experience with: Public cloud platforms (Azure, AWS, GCP) Virtualization technologies (VMware) Container orchestration (Kubernetes, CI/CD) Infrastructure components (server, network, storage) Excellent understanding of ServiceNow principles and modules, including Incident, Problem, Change, Request, Service Level Management; Hardware Asset Management, Software Asset Management; Event Management, Service Mapping, DevOps; CMDB/CSDM, Survey, NowAssist, Employee Center; Service Portal, Reports, and Dashboards. Solution Design and Architecture: Lead the creation of detailed technical designs leveraging ServiceNow capabilities; drive thought leadership to deliver architecturally sound solutions. Experience with the implementation of the Customer Service Management module, understanding CSM tables in relation to the Common Service Data Model and CMDB. Understanding of ServiceNow platform architecture and infrastructure components, including cloud services, MID servers, and platform. Technical Consultation and Leadership: Serve as an expert advisor, leading solutioning sessions and bridging gaps between organizations with expertise in authentication, connectivity, and system performance. What would be nice for you to have
Certified Technical Architect or Certified Master Architect certification. Bachelor\'s Degree in an IT-related discipline. Applicable industry-standard certifications preferred (ITIL, Agile, PMP, DevOps). Additional information
If you reached this point, we hope you\'re excited about this opportunity. Even if you don\'t meet every requirement, we encourage you to apply. We value passionate, driven individuals who align with our mission and bring unique perspectives to our team. Why Jack Henry?
We focus on doing the right thing and supporting our associates with comprehensive benefits to support physical, mental, and financial health. We are also advancing technology modernization to help financial institutions evolve with speed, security, and flexibility, enabling secure data access, fraud mitigation, and seamless integration. Culture of Commitment
Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. We foster inclusion, sustainability, and community impact. Visit our Corporate Sustainability site to learn more about our culture and commitment. Equal Employment Opportunity
Jack Henry is an equal opportunity employer. We provide equal opportunity in all employment practices to all persons regardless of race, creed, color, national origin, disability, pregnancy, sex, gender, age, sexual orientation, military status, or any other protected status. No one will face retaliation for reporting discrimination or participating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
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At Jack Henry, we're more than a technology company; we aim to make a positive impact in financial services. We connect community banks and credit unions with people they serve, delivering seamless, secure, and human-centered experiences through cutting-edge digital banking and payments solutions. This role focuses on transforming the industry and growing with a company that values purpose, collaboration, and excellence. Our Enterprise Service Management team is opening a Senior Staff Platform Architect position specializing in ServiceNow. This strategic role leads the architectural design and integration of ServiceNow solutions to support evolving business needs. We seek a seasoned expert with deep ServiceNow implementation experience, cloud integration (Google Cloud, AWS, Azure), and service management best practices. The ideal candidate will bring cross-functional expertise across Incident, Problem, Change, Asset, SLM, SPM, DevOps, Predictive Intelligence, and BI Analytics. This high-impact, collaborative role requires a visionary leader who can drive innovation, align technology with business outcomes, and work closely with digital teams. This is a remote position; candidates must reside within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Charlotte, NC; or Louisville, KY. The salary range for this position is $119,995 - $188,900 and will be determined based on location and experience. All positions may require an onsite interview or in-person onboarding to verify your identity. What you\'ll be responsible for
Meets with customers to identify requirements and design, configure, test, and deploy solutions. Facilitates configuration and customization decisions of the ServiceNow platform. Acts as the technical advisor for the company\'s ServiceNow practice, overseeing all technical aspects of implementations, addressing issues, and sharing ideas and solutions. Designs and architects integrations with client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs. Promotes the use of ServiceNow and its adoption among internal and external teams. Guides the architecture design and implementation of the ServiceNow ITOM suite of tools. Serves as the Senior ServiceNow Developer responsible for implementing solution design using best practices. Manages and maintains the CMDB in ServiceNow, applying best practices for population and upkeep. Oversees configuration, development, and integration of ServiceNow Discovery and IT Asset Management; ensures effective discovery, ingestion, and management of cloud environments and third-party SaaS platforms. Implements and optimizes ServiceNow Service Mapping to support service visibility and monitoring. Communicates complex ideas effectively with stakeholders and builds collaborative relationships with team members, customers, and other stakeholders. Leads operational support, enhancements, and bug fixes for the ServiceNow platform. Maintains the platform with up-to-date patching, versioning, and security. Provides technical support to the platform team and end users, including troubleshooting, enhancements, and knowledge articles. Prepares presentations on the architecture and design of ServiceNow components for technical, operational, and leadership audiences. Stays abreast of ServiceNow capabilities, trends, and methodologies. Understands the business value of ITSM practices and can present ROI results. Leads integration discussions, following data management, security, and platform best practices. Accountable for KPIs and metrics related to team service levels, project deliverables, and platform performance. Performs other duties as assigned. What you\'ll need to have
13 years of experience in information technology infrastructure development. At least 7 years of combined experience with ServiceNow (ITSM, ITOM, ITAM, CSM, Integrations, & Discovery). ServiceNow Certification as a System Administrator, Implementer, or Developer. Extensive knowledge and hands-on experience with: Public cloud platforms (Azure, AWS, GCP) Virtualization technologies (VMware) Container orchestration (Kubernetes, CI/CD) Infrastructure components (server, network, storage) Excellent understanding of ServiceNow principles and modules, including Incident, Problem, Change, Request, Service Level Management; Hardware Asset Management, Software Asset Management; Event Management, Service Mapping, DevOps; CMDB/CSDM, Survey, NowAssist, Employee Center; Service Portal, Reports, and Dashboards. Solution Design and Architecture: Lead the creation of detailed technical designs leveraging ServiceNow capabilities; drive thought leadership to deliver architecturally sound solutions. Experience with the implementation of the Customer Service Management module, understanding CSM tables in relation to the Common Service Data Model and CMDB. Understanding of ServiceNow platform architecture and infrastructure components, including cloud services, MID servers, and platform. Technical Consultation and Leadership: Serve as an expert advisor, leading solutioning sessions and bridging gaps between organizations with expertise in authentication, connectivity, and system performance. What would be nice for you to have
Certified Technical Architect or Certified Master Architect certification. Bachelor\'s Degree in an IT-related discipline. Applicable industry-standard certifications preferred (ITIL, Agile, PMP, DevOps). Additional information
If you reached this point, we hope you\'re excited about this opportunity. Even if you don\'t meet every requirement, we encourage you to apply. We value passionate, driven individuals who align with our mission and bring unique perspectives to our team. Why Jack Henry?
We focus on doing the right thing and supporting our associates with comprehensive benefits to support physical, mental, and financial health. We are also advancing technology modernization to help financial institutions evolve with speed, security, and flexibility, enabling secure data access, fraud mitigation, and seamless integration. Culture of Commitment
Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. We foster inclusion, sustainability, and community impact. Visit our Corporate Sustainability site to learn more about our culture and commitment. Equal Employment Opportunity
Jack Henry is an equal opportunity employer. We provide equal opportunity in all employment practices to all persons regardless of race, creed, color, national origin, disability, pregnancy, sex, gender, age, sexual orientation, military status, or any other protected status. No one will face retaliation for reporting discrimination or participating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
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