Harlow's Casino Resort & Spa
Hotel Night Auditor
Harlow's Casino Resort & Spa, Greenville, Mississippi, United States, 38755
Overview
Job Title: Hotel Night Auditor Location: Greenville, MS, US 38701 Property: Harlow's Casino Resort & Spa Requisition ID#: 1980 Pay Range: Not specified. At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you have the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values creativity, dedication, and professional growth. Job Summary
Responsible for the overnight operations of the hotel; verify the accuracy of guest accounts, balancing charges and revenues. Responsibilities
Greet guests and deliver exceptional guest service. Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, and presenting statements to and collecting payments from departing guests. Utilize Ballys player CMP system (regulated by MS Gaming Commission) to assist guests at check-in/check-out, make marketing offer reservations, enroll new members, update member profiles, issue premiere cards, and maintain confidentiality of information. Essential Duties And Responsibilities
Create 100% guest satisfaction by providing fast and friendly, genuine hospitality and exceeding guest expectations. Provide personal attention, take personal responsibility, and use teamwork. Listen and apologize with empathy, resolve problems, and follow through with solutions. Greet, register, and assign rooms; maintain knowledge of hotel information, including room categories, rates, packages, and promotions. Input and retrieve information from the computer; ensure accuracy of guest information and room rates; keep records of room availability and guest accounts. Compute bills and collect payments; make and confirm reservations; issue room keys and provide directions to rooms and amenities. Handle PBX calls and inquiries about hotel, casino, services, dining, entertainment, and activities; coordinate with housekeeping and maintenance as needed. Balance cash accounts; handle money and processing of cards; issue gift certificates and cards; record guest comments or complaints; resolve issues or escalate to supervisor when necessary. Verify guest identification and payment method; promote guest loyalty by encouraging Premiere Card sign-ups. Be aware of self-excluded guests as issued by MS Gaming Commission. Required Skills And Abilities
Ability to obtain a Work Permit issued by the Mississippi Gaming Commission (MGC) and comply with all MGC regulations. Understand and comply with company and department policies, procedures, and regulations. Provide exceptional guest service; project a positive, professional attitude at all times. Ability to interact with internal and external guests with tact and diplomacy; resolve conflicts and refer unresolved issues to supervisor. Ability to work in a fast-paced environment, multi-task, and handle distractions. Experience in money handling, computer skills, customer service, or prior front desk experience preferred. Strong attention to detail, speed, and accuracy; follow directions and accept feedback; work well with others; maintain confidentiality. Must be well-groomed with impeccable hygiene; able to work days, nights, overnights, weekends, holidays, and events as required. Fluency in English (verbal and written); ability to read, analyze, and interpret documents; respond to inquiries; write and present information to management; communicate effectively. Mathematical proficiency for duties related to hotel operations; ability to interpret instructions and handle multiple variables. Education And Experience
High school diploma or equivalent Previous customer service experience preferred Previous hotel experience a plus Previous night auditor or accounting experience a plus Physical Requirements & Working Conditions
The physical demands described here are representative of those that must be met by an employee to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, reach with arms and hands, bend, kneel, and may lift at least 25 pounds. The work environment is demanding, with moderate to loud noise levels, variable temperatures, and exposure to fumes, odors, dust, chemicals, and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Information
Join the Winning Team! Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate diversity and encourage collaboration. If you already work here, you can apply internally. Nearest Major Market: Mississippi #J-18808-Ljbffr
Job Title: Hotel Night Auditor Location: Greenville, MS, US 38701 Property: Harlow's Casino Resort & Spa Requisition ID#: 1980 Pay Range: Not specified. At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you have the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values creativity, dedication, and professional growth. Job Summary
Responsible for the overnight operations of the hotel; verify the accuracy of guest accounts, balancing charges and revenues. Responsibilities
Greet guests and deliver exceptional guest service. Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, and presenting statements to and collecting payments from departing guests. Utilize Ballys player CMP system (regulated by MS Gaming Commission) to assist guests at check-in/check-out, make marketing offer reservations, enroll new members, update member profiles, issue premiere cards, and maintain confidentiality of information. Essential Duties And Responsibilities
Create 100% guest satisfaction by providing fast and friendly, genuine hospitality and exceeding guest expectations. Provide personal attention, take personal responsibility, and use teamwork. Listen and apologize with empathy, resolve problems, and follow through with solutions. Greet, register, and assign rooms; maintain knowledge of hotel information, including room categories, rates, packages, and promotions. Input and retrieve information from the computer; ensure accuracy of guest information and room rates; keep records of room availability and guest accounts. Compute bills and collect payments; make and confirm reservations; issue room keys and provide directions to rooms and amenities. Handle PBX calls and inquiries about hotel, casino, services, dining, entertainment, and activities; coordinate with housekeeping and maintenance as needed. Balance cash accounts; handle money and processing of cards; issue gift certificates and cards; record guest comments or complaints; resolve issues or escalate to supervisor when necessary. Verify guest identification and payment method; promote guest loyalty by encouraging Premiere Card sign-ups. Be aware of self-excluded guests as issued by MS Gaming Commission. Required Skills And Abilities
Ability to obtain a Work Permit issued by the Mississippi Gaming Commission (MGC) and comply with all MGC regulations. Understand and comply with company and department policies, procedures, and regulations. Provide exceptional guest service; project a positive, professional attitude at all times. Ability to interact with internal and external guests with tact and diplomacy; resolve conflicts and refer unresolved issues to supervisor. Ability to work in a fast-paced environment, multi-task, and handle distractions. Experience in money handling, computer skills, customer service, or prior front desk experience preferred. Strong attention to detail, speed, and accuracy; follow directions and accept feedback; work well with others; maintain confidentiality. Must be well-groomed with impeccable hygiene; able to work days, nights, overnights, weekends, holidays, and events as required. Fluency in English (verbal and written); ability to read, analyze, and interpret documents; respond to inquiries; write and present information to management; communicate effectively. Mathematical proficiency for duties related to hotel operations; ability to interpret instructions and handle multiple variables. Education And Experience
High school diploma or equivalent Previous customer service experience preferred Previous hotel experience a plus Previous night auditor or accounting experience a plus Physical Requirements & Working Conditions
The physical demands described here are representative of those that must be met by an employee to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, reach with arms and hands, bend, kneel, and may lift at least 25 pounds. The work environment is demanding, with moderate to loud noise levels, variable temperatures, and exposure to fumes, odors, dust, chemicals, and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Information
Join the Winning Team! Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate diversity and encourage collaboration. If you already work here, you can apply internally. Nearest Major Market: Mississippi #J-18808-Ljbffr