Los Angeles County Metropolitan Transportation Authority (CA)
PROJECT MANAGER (CUSTOMER INFORMATION DESIGN OPERATIONS)
Los Angeles County Metropolitan Transportation Authority (CA), Los Angeles, California, United States, 90079
Overview
To develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget. The Project Manager (Customer Information Design Operations) will apply project management principles to digital and physical customer information touchpoints, and Geographic Information Systems (GIS) projects to deliver customer-focused solutions that support agency goals and advance evolving digital initiatives. Recruitment Timelines : Interviews are projected to be scheduled for the week of October 27, 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates. Application cut-off:
Please be aware that only the first 100 applicants will be guaranteed consideration for this position. Responsibilities
Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting Oversees the development of project specifications and requirement Manages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reporting Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plans Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget Attends progress meetings with members of the project team to report on status Identifies problems and recommends resolutions to budget, cost, and schedule-related activities Prepares reports for management; participates in project outreach Coordinates with various stakeholders Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees Contributes to ensuring that the EEO policies and programs of Metro are carried out May be required to perform other related job duties Qualifications
Education Bachelor's Degree in Business, Planning, Public Administration, Political Science or a related field Experience Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. Experience managing products for digital and physical touchpoints and design systems with Figma or similar tools while collaborating with cross-functional teams Experience managing Geographic Information Systems (GIS) and transit data projects for diverse audiences Experience leading agile or similar project management framework for creative teams using Asana or similar tools Experience applying digital accessibility standards and compliance requirements to ensure usability, consistency, and technical accuracy Experience translating User Experience (UX) research to inform iterative improvements in a public sector or transit environment Knowledge
Theories, principles, and practices of project management Applicable local, state, and federal laws, rules, and regulations Contract administration Applicable business software applications Local, state, and federal issues, including but not limited to labor, business, and environmental issues Skill
Exercising judgment and creativity in making decisions Interacting professionally with various levels employees and outside representatives Communicating effectively orally and in writing Analyzing situations and identifying problems Preparing comprehensive reports and correspondence Ability
Provide assistance in monitoring multiple projects to ensure compliance with schedule and budget Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management Compile, analyze, and interpret complex data Negotiate contract terms Determine strategies to achieve goals Read, write, speak, and understand English Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions
Typical office situation Close exposure to computer monitors and video screen Physical Effort Required
Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (JL) #J-18808-Ljbffr
To develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget. The Project Manager (Customer Information Design Operations) will apply project management principles to digital and physical customer information touchpoints, and Geographic Information Systems (GIS) projects to deliver customer-focused solutions that support agency goals and advance evolving digital initiatives. Recruitment Timelines : Interviews are projected to be scheduled for the week of October 27, 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates. Application cut-off:
Please be aware that only the first 100 applicants will be guaranteed consideration for this position. Responsibilities
Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting Oversees the development of project specifications and requirement Manages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reporting Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plans Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget Attends progress meetings with members of the project team to report on status Identifies problems and recommends resolutions to budget, cost, and schedule-related activities Prepares reports for management; participates in project outreach Coordinates with various stakeholders Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees Contributes to ensuring that the EEO policies and programs of Metro are carried out May be required to perform other related job duties Qualifications
Education Bachelor's Degree in Business, Planning, Public Administration, Political Science or a related field Experience Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. Experience managing products for digital and physical touchpoints and design systems with Figma or similar tools while collaborating with cross-functional teams Experience managing Geographic Information Systems (GIS) and transit data projects for diverse audiences Experience leading agile or similar project management framework for creative teams using Asana or similar tools Experience applying digital accessibility standards and compliance requirements to ensure usability, consistency, and technical accuracy Experience translating User Experience (UX) research to inform iterative improvements in a public sector or transit environment Knowledge
Theories, principles, and practices of project management Applicable local, state, and federal laws, rules, and regulations Contract administration Applicable business software applications Local, state, and federal issues, including but not limited to labor, business, and environmental issues Skill
Exercising judgment and creativity in making decisions Interacting professionally with various levels employees and outside representatives Communicating effectively orally and in writing Analyzing situations and identifying problems Preparing comprehensive reports and correspondence Ability
Provide assistance in monitoring multiple projects to ensure compliance with schedule and budget Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management Compile, analyze, and interpret complex data Negotiate contract terms Determine strategies to achieve goals Read, write, speak, and understand English Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions
Typical office situation Close exposure to computer monitors and video screen Physical Effort Required
Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (JL) #J-18808-Ljbffr