ZERO IMPACT ENERGY
Technical Support EVSE / Electrical Vehicle Supply Equipment Support
ZERO IMPACT ENERGY, Costa Mesa, California, United States, 92626
Overview
Technical Support EVSE / Electrical Vehicle Supply Equipment Support This in-office role is based in Costa Mesa, CA, with schedule Monday Friday, between 7:00 AM and 10:00 PM. It is a mid to senior level position seeking individuals with a background in EVSE/OCPP customer service and strong communication skills. As a Technical Support representative, you will support and communicate updates with clients, collaborate with sales and engineering teams, and serve as the primary point of contact to track project completion and client updates. Benefits
Dental insurance Health insurance Paid time off Training & development Company Description
Zero Impact Solutions is an end-to-end Renewable Energy provider offering products to commercial and enterprise clients in EV charging solutions, fleet electrification, solar micro-grids, energy storage, and hydroponic systems. We operate across Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor with field operations in CA and plans to expand across the U.S. Responsibilities
Coordinate scheduling between service providers and internal team shifts to ensure 24/7 coverage for the EVOLV Charging platform. Provide frontline support for customer inquiries, delivering timely and effective resolution to tickets related to billing, account management, charging accessibility, and troubleshooting hardware/software. Collaborate with the engineering team to understand the EV charging ecosystem and industry protocols (OCPP, OCPI) and how they affect serviceability. Occasionally travel to the field to provide hands-on technical support for high-value customers to maintain lasting relationships. Communicate regularly with Sales, Marketing, and Engineering to stay aligned on product features/specifications and develop quality control standards. Serve as the go-to person for understanding the EV charging process and identifying common troubleshooting problems. Provide technical guidance and training to support specialists to enhance troubleshooting skills and product knowledge. Maintain a deep understanding of the organizations products, services, and technical infrastructure. Prepare regular reports and dashboards to track KPIs such as ticket volume, issue categories, resolution time, and customer satisfaction. Analyze support data to identify trends and root causes, and recommend improvements to senior management. Act as an escalation point for complex technical issues and assist in timely resolution. Develop and maintain team technical training plans and support the creation of a company-wide knowledge resource. Requirements and skills
Bachelors degree in computer science, engineering, or related field, or equivalent experience. Technical/diagnostic ability with analytical skills and basic mechanical aptitude. 5+ years of customer technical support experience solving technically complex problems. Flexibility to cover for team needs beyond the standard schedule. Strong attention to detail and proactive problem-solving abilities. Background in EV charging or experience with a similar organization. Equal Opportunity
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status or beliefs, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr
Technical Support EVSE / Electrical Vehicle Supply Equipment Support This in-office role is based in Costa Mesa, CA, with schedule Monday Friday, between 7:00 AM and 10:00 PM. It is a mid to senior level position seeking individuals with a background in EVSE/OCPP customer service and strong communication skills. As a Technical Support representative, you will support and communicate updates with clients, collaborate with sales and engineering teams, and serve as the primary point of contact to track project completion and client updates. Benefits
Dental insurance Health insurance Paid time off Training & development Company Description
Zero Impact Solutions is an end-to-end Renewable Energy provider offering products to commercial and enterprise clients in EV charging solutions, fleet electrification, solar micro-grids, energy storage, and hydroponic systems. We operate across Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor with field operations in CA and plans to expand across the U.S. Responsibilities
Coordinate scheduling between service providers and internal team shifts to ensure 24/7 coverage for the EVOLV Charging platform. Provide frontline support for customer inquiries, delivering timely and effective resolution to tickets related to billing, account management, charging accessibility, and troubleshooting hardware/software. Collaborate with the engineering team to understand the EV charging ecosystem and industry protocols (OCPP, OCPI) and how they affect serviceability. Occasionally travel to the field to provide hands-on technical support for high-value customers to maintain lasting relationships. Communicate regularly with Sales, Marketing, and Engineering to stay aligned on product features/specifications and develop quality control standards. Serve as the go-to person for understanding the EV charging process and identifying common troubleshooting problems. Provide technical guidance and training to support specialists to enhance troubleshooting skills and product knowledge. Maintain a deep understanding of the organizations products, services, and technical infrastructure. Prepare regular reports and dashboards to track KPIs such as ticket volume, issue categories, resolution time, and customer satisfaction. Analyze support data to identify trends and root causes, and recommend improvements to senior management. Act as an escalation point for complex technical issues and assist in timely resolution. Develop and maintain team technical training plans and support the creation of a company-wide knowledge resource. Requirements and skills
Bachelors degree in computer science, engineering, or related field, or equivalent experience. Technical/diagnostic ability with analytical skills and basic mechanical aptitude. 5+ years of customer technical support experience solving technically complex problems. Flexibility to cover for team needs beyond the standard schedule. Strong attention to detail and proactive problem-solving abilities. Background in EV charging or experience with a similar organization. Equal Opportunity
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status or beliefs, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr