ITTConnect
Overview
ITTConnect is seeking a
IT Service Desk L2/L3 Analyst
for a direct-hire, full-time position with a large financial institution. The position is hybrid: 3 days onsite per week in Midtown Manhattan. Base pay range
$95,000.00/yr - $105,000.00/yr Additional compensation types
Annual Bonus Responsibilities
Service Desk Support (60%): supervise day-to-day operations of the IT service desk to ensure efficient handling of support requests; ensure consistent documentation, classification, and resolution of tickets with prioritization of high-impact financial systems; train and coach team members on compliance, security protocols, and customer service best practices; monitor KPIs and SLAs, generate reports, and provide recommendations for continuous improvement; act as escalation point for complex/high-priority incidents (including those affecting financial transactions, trading platforms, or compliance systems); collaborate with system administrators, security, and application teams to ensure seamless support; assist in compliance audits by maintaining records and contributing to access control reviews and incident documentation; maintain and monitor virtual desktop environment including core financial applications; perform regular backups and support disaster recovery and business continuity planning; provide technical support for financial applications and trading systems. System Administration (40%): administer, monitor, and maintain servers (Windows/Linux), networks, and cloud systems (e.g., AWS, Azure, Microsoft 365); manage Active Directory, Group Policy, DNS, DHCP, e-mail, M365, phone system, file servers, and other core services; maintain system security by implementing patches, updates, and backups; monitor system performance and troubleshoot issues and incidents to ensure high availability and reliability; assist with IT infrastructure projects including upgrades, migrations, and new deployments; maintain documentation of system configurations, procedures, and network diagrams; project management; management of local server room. Requirements
10+ years of experience in IT Infrastructure / Service Desk 5+ years of experience in system administration and IT support roles Proficient with Windows OS, Microsoft 365, Active Directory, Wi-Fi and MS Exchange Experience with cloud platforms such as Azure or AWS Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls) Experience with ticketing systems (e.g., Jira, ServiceNow) Scripting experience (PowerShell, Bash) Experience with virtualization platforms (VMware, Hyper-V) Experience with virtual desktop infrastructure (VDI e.g., Citrix) Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices Understanding of data privacy, regulatory requirements, and cybersecurity in finance May require after-hours or weekend work during system upgrades, maintenance or emergencies On-call responsibility for critical infrastructure issues Desirable experience working with banks / financial services Bachelors degree in Information Technology or related field Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries: IT Services and IT Consulting, Financial Services, and Banking Note: This description keeps the core responsibilities and qualifications from the original posting while removing unrelated boilerplate and ensuring proper HTML structure. #J-18808-Ljbffr
ITTConnect is seeking a
IT Service Desk L2/L3 Analyst
for a direct-hire, full-time position with a large financial institution. The position is hybrid: 3 days onsite per week in Midtown Manhattan. Base pay range
$95,000.00/yr - $105,000.00/yr Additional compensation types
Annual Bonus Responsibilities
Service Desk Support (60%): supervise day-to-day operations of the IT service desk to ensure efficient handling of support requests; ensure consistent documentation, classification, and resolution of tickets with prioritization of high-impact financial systems; train and coach team members on compliance, security protocols, and customer service best practices; monitor KPIs and SLAs, generate reports, and provide recommendations for continuous improvement; act as escalation point for complex/high-priority incidents (including those affecting financial transactions, trading platforms, or compliance systems); collaborate with system administrators, security, and application teams to ensure seamless support; assist in compliance audits by maintaining records and contributing to access control reviews and incident documentation; maintain and monitor virtual desktop environment including core financial applications; perform regular backups and support disaster recovery and business continuity planning; provide technical support for financial applications and trading systems. System Administration (40%): administer, monitor, and maintain servers (Windows/Linux), networks, and cloud systems (e.g., AWS, Azure, Microsoft 365); manage Active Directory, Group Policy, DNS, DHCP, e-mail, M365, phone system, file servers, and other core services; maintain system security by implementing patches, updates, and backups; monitor system performance and troubleshoot issues and incidents to ensure high availability and reliability; assist with IT infrastructure projects including upgrades, migrations, and new deployments; maintain documentation of system configurations, procedures, and network diagrams; project management; management of local server room. Requirements
10+ years of experience in IT Infrastructure / Service Desk 5+ years of experience in system administration and IT support roles Proficient with Windows OS, Microsoft 365, Active Directory, Wi-Fi and MS Exchange Experience with cloud platforms such as Azure or AWS Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls) Experience with ticketing systems (e.g., Jira, ServiceNow) Scripting experience (PowerShell, Bash) Experience with virtualization platforms (VMware, Hyper-V) Experience with virtual desktop infrastructure (VDI e.g., Citrix) Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices Understanding of data privacy, regulatory requirements, and cybersecurity in finance May require after-hours or weekend work during system upgrades, maintenance or emergencies On-call responsibility for critical infrastructure issues Desirable experience working with banks / financial services Bachelors degree in Information Technology or related field Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries: IT Services and IT Consulting, Financial Services, and Banking Note: This description keeps the core responsibilities and qualifications from the original posting while removing unrelated boilerplate and ensuring proper HTML structure. #J-18808-Ljbffr