Dunhill Professional Search & Government Solutions
Registry Analyst
Dunhill Professional Search & Government Solutions, Virginia, Minnesota, United States, 55792
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Registry Analyst Telework We are looking for a Registry Analyst in support of the CMS NSHD program. This is a great opportunity for someone who enjoys helping others, solving problems, and providing excellent customer service. Job Description:
Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service. Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. Researches and analyzes customer service issues to provide information and solutions in a timely manner. Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers. Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. Performs analysis of COD borrower data integrity situations identified by Customer. Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions. Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures. Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Support Services shall be executed in compliance with processing and program guidelines published by Customer. Minimum Qualifications High School Diploma or GED. 2-5 years or related experience in Customer Service or public relations. Other Job Specific Skills Ability to provide effective customer service and deal tactfully and courteously with the public. Strong commitment to providing quality service. Strong attention to detail and accuracy. Ability to convey enthusiasm, energy and sincerity over the phone. Exceptional problem solving and organizational skills. Ability to foster a good working relationship and rapport with customers. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service and Analyst Industries Telephone Call Centers, Consumer Services, and IT Services and IT Consulting Referrals increase your chances of interviewing at Dunhill Professional Search & Government Solutions by 2x Inferred from the description for this job
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Registry Analyst Telework We are looking for a Registry Analyst in support of the CMS NSHD program. This is a great opportunity for someone who enjoys helping others, solving problems, and providing excellent customer service. Job Description:
Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service. Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. Researches and analyzes customer service issues to provide information and solutions in a timely manner. Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers. Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. Performs analysis of COD borrower data integrity situations identified by Customer. Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions. Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures. Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Support Services shall be executed in compliance with processing and program guidelines published by Customer. Minimum Qualifications High School Diploma or GED. 2-5 years or related experience in Customer Service or public relations. Other Job Specific Skills Ability to provide effective customer service and deal tactfully and courteously with the public. Strong commitment to providing quality service. Strong attention to detail and accuracy. Ability to convey enthusiasm, energy and sincerity over the phone. Exceptional problem solving and organizational skills. Ability to foster a good working relationship and rapport with customers. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service and Analyst Industries Telephone Call Centers, Consumer Services, and IT Services and IT Consulting Referrals increase your chances of interviewing at Dunhill Professional Search & Government Solutions by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Help Desk Analyst jobs in
Fairfax County, VA . McLean, VA $105,000.00-$110,000.00 1 week ago Chantilly, VA $75,000.00-$125,000.00 3 days ago Senior Cybersecurity & Compliance Analyst
Reston, VA $145,000.00-$165,000.00 1 week ago Data Analyst/Programmer II (Planned position)
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Salesforce Business Analyst with ACTIVE Secret or Public Trust- Remote
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McLean, VA $95,000.00-$105,000.00 1 week ago Reston, VA $67,020.00-$113,934.00 1 week ago Reston, VA $55,388.00-$94,160.00 15 hours ago Herndon, VA $93,136.00-$115,235.00 2 days ago Reston, VA $86,000.00-$138,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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