Kansas Staffing
Police Dispatcher
The City of Overland Park has a full-time Police Dispatcher position available in the Police Department. Receives requests and calls for service from the public for emergency assistance. Determines course of action and prioritizes calls for service. Dispatches units in accordance with procedures. Conducts records checks, verifies warrants, monitors weather conditions, and checks the working order of equipment. Receives calls for emergency assistance and other calls for service from the general public and other public agencies using a multiple-line telephone console. Applies time management, multi-tasking, quick decisions, consistent conflict resolution, and the ability to work under pressure in an intense environment. Ask questions to interpret, analyze, and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. Determines and assigns the appropriate call type and level of assistance needed, then enter requests for police assistance into the Computer Aided Dispatch (CAD) system. Appropriately transfer requests for fire and emergency medical services. Utilizes TTY as required. Assists citizens with non-emergency questions and problems. Uses city directory, records management system, and other resources to answer citizens' questions or refer them to the appropriate personnel. Dispatch police units to CAD calls for services and emergency scenes by computer, by radio, and by telephone. Identify the priority level and number of units to assign to calls for service. Maintains radio contact and tracks the status of all units. Conducts records checks on individuals, vehicles, licenses, weapons, etc., using various computer systems including NCIC and REJIS. Advises officers of hit responses and sends messages to entering agencies to validate the hit. Pulls warrant records if a hit has been entered by Overland Park or court police officials. Updates officers about information regarding hit. Enter, modify, and validate entries in criminal justice databases such as NCIC and REJIS. Research entry requests to ensure all information is included; analyze entry requests and interpret established guidelines and laws to ensure the entry meets all standards. Analyze and interpret hit confirmation requests from outside agencies to determine if an entry is still valid using various records management systems and files. Court preparation and testimony. Meets with prosecutors to clarify facts prior to trial; responds to questions from prosecutors, defense attorneys, and judges; reviews case reports and evidence prior to trial; understands and applies legal principles; comprehends laws and abstract concepts; organizes facts and provides accurate testimony under stress; recalls and reviews case details prior to testimony. Inspects all dispatch equipment and associated machinery to ensure proper working order. Coordinates retrieval of information from other public safety agencies. Retrieves information from electronic and hard-copy resources and relays to requestor. Handles requests from field personnel such as those for tows, ambulances, special equipment, public works, and other services. Contacts outside agencies for assistance as required. Monitors various alarms such as City Hall, Westgate, Tomahawk Ridge, Matt Ross, and Justice Center. When an alarm sounds, locates and activates buttons to silence alarm. Monitors external alarm systems and when an alarm is activated, determine appropriate response. Monitors severe weather conditions. Coordinate notification of severe weather reports to the National Weather Service. Records severe weather information into the CAD system and remains observant for any subsequent updates. Updates warnings and conditions via CAD or police radio systems as required. Monitors and appropriately activates storm sirens. Updates the Chain of Command and other key personnel on weather conditions and follow-up police responses. Monitors closed-circuit television/building security cameras of city facilities. Navigates through various computer programs such as but not limited to: NICHE Records Management System, Legacy Records Management Systems, JIMS, NCIC, REJIS, CLEAR, COPLINK, ELSAG, Everbridge, PortalOne, EnerGov, and WebEOC. The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, and customers.
The City of Overland Park has a full-time Police Dispatcher position available in the Police Department. Receives requests and calls for service from the public for emergency assistance. Determines course of action and prioritizes calls for service. Dispatches units in accordance with procedures. Conducts records checks, verifies warrants, monitors weather conditions, and checks the working order of equipment. Receives calls for emergency assistance and other calls for service from the general public and other public agencies using a multiple-line telephone console. Applies time management, multi-tasking, quick decisions, consistent conflict resolution, and the ability to work under pressure in an intense environment. Ask questions to interpret, analyze, and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. Determines and assigns the appropriate call type and level of assistance needed, then enter requests for police assistance into the Computer Aided Dispatch (CAD) system. Appropriately transfer requests for fire and emergency medical services. Utilizes TTY as required. Assists citizens with non-emergency questions and problems. Uses city directory, records management system, and other resources to answer citizens' questions or refer them to the appropriate personnel. Dispatch police units to CAD calls for services and emergency scenes by computer, by radio, and by telephone. Identify the priority level and number of units to assign to calls for service. Maintains radio contact and tracks the status of all units. Conducts records checks on individuals, vehicles, licenses, weapons, etc., using various computer systems including NCIC and REJIS. Advises officers of hit responses and sends messages to entering agencies to validate the hit. Pulls warrant records if a hit has been entered by Overland Park or court police officials. Updates officers about information regarding hit. Enter, modify, and validate entries in criminal justice databases such as NCIC and REJIS. Research entry requests to ensure all information is included; analyze entry requests and interpret established guidelines and laws to ensure the entry meets all standards. Analyze and interpret hit confirmation requests from outside agencies to determine if an entry is still valid using various records management systems and files. Court preparation and testimony. Meets with prosecutors to clarify facts prior to trial; responds to questions from prosecutors, defense attorneys, and judges; reviews case reports and evidence prior to trial; understands and applies legal principles; comprehends laws and abstract concepts; organizes facts and provides accurate testimony under stress; recalls and reviews case details prior to testimony. Inspects all dispatch equipment and associated machinery to ensure proper working order. Coordinates retrieval of information from other public safety agencies. Retrieves information from electronic and hard-copy resources and relays to requestor. Handles requests from field personnel such as those for tows, ambulances, special equipment, public works, and other services. Contacts outside agencies for assistance as required. Monitors various alarms such as City Hall, Westgate, Tomahawk Ridge, Matt Ross, and Justice Center. When an alarm sounds, locates and activates buttons to silence alarm. Monitors external alarm systems and when an alarm is activated, determine appropriate response. Monitors severe weather conditions. Coordinate notification of severe weather reports to the National Weather Service. Records severe weather information into the CAD system and remains observant for any subsequent updates. Updates warnings and conditions via CAD or police radio systems as required. Monitors and appropriately activates storm sirens. Updates the Chain of Command and other key personnel on weather conditions and follow-up police responses. Monitors closed-circuit television/building security cameras of city facilities. Navigates through various computer programs such as but not limited to: NICHE Records Management System, Legacy Records Management Systems, JIMS, NCIC, REJIS, CLEAR, COPLINK, ELSAG, Everbridge, PortalOne, EnerGov, and WebEOC. The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, and customers.