Menlo Ventures
What were building
Every idea starts with a problem. Ours was simple: Boats are special but theyre loud, pollutant, unreliable, and stuck in the past. Gas-powered boats dominate not because theyre great, but because no better option has existed. Until now. Arc is here to change that. Were building 100% electric boats from the ground up quicker, quieter, easier to maintain, and better for the water they ride on. Were not just swapping gas for batteries. Were rethinking every detail on the boat from propulsion and powertrain to software and ownership model applying first-principles engineering from aerospace and EVs to deliver a better boating experience. Electric boats havent taken over yet. The tech hasnt been ready. The talent hasnt been focused here. Thats our opportunity and were moving fast. Who were looking for
Were looking for someone whos fired up by our mission and ready to build. Youll thrive here if you adapt quickly, take ownership, and care about the details. This is a full-time, on-site role at our Los Angeles headquarters. Youll report to the Service Leader and work closely with a lean, high-trust team where everyones work matters. Core responsibilities
Providing exceptional customer support via phone, email, chat and in person visits for owners and prospective customers Coordinating delivery schedules and logistics with customers Scheduling and managing service appointments with the Field Service technician team Troubleshooting and communicating complex mechanical, electrical, and software issues with customers Translating technical solutions into clear customer communication Maintaining detailed records of customer interactions, issues, and resolutions in a CRM system Basic qualifications
At least two years of customer service experience, preferably in a technical industry Strong problem-solving skills with ability to quickly understand and communicate complex technical concepts Excellent written and verbal communication skills An ability to operate independently and make data-backed decisions on the go Proficiency with or aptitude for CRM system Strong attention to detail for accurate record-keeping and issue tracking Bonus qualifications
Previous experience in marine, automotive, or other mechanical/electrical industries Water sports background or familiarity with boating Familiarity with electric vehicle or battery technology Technical aptitude or hands-on mechanical experience A scrappy, get-things-done mentality Comfortable pushing a fast but sustainable pace Enthusiasm for boating and the water At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. Youre always welcome to reach out even if you dont meet many of these qualifications. Passion and aptitude make up for a lot. Our values
We move with urgency and build with care. We value these five things above all else: Ownership
over both your work and the companys success Empathy
for colleagues and for customers Humility
in problem solving and collaboration Pragmatism
for navigating ambiguity quickly and sensibly Inclusion
of different backgrounds, opinions, cultures, and perspectives. We want people who share and embody these values. It is vital that our values align - wed be happy to elaborate on any or all of these during the interview process. What we offer
We dont think great work happens by accident. We invest in the people building Arc because when youre supported, you do your best work. Hourly Wage -
Level 2- $29.50/hr Level 3- $33/hr Ownership
Equity in Arc 99% employer-paid health coverage
Medical, dental, and vision Arc Water Fund
Annual stipend to get out on the water, however you choose Captain Training
Get certified to take the boat out with friends and family 401(k) access
Plan your future Semi-annual bonuses
Tied to your impact, not just your tenure Daily team lunches, snacks, and good coffee while onsite Parental leave
Because family comes first Boat days
Yes, we actually go out on the water. A lot. A chance to define the future of boating The ability to drive positive environmental change through your work Hope to hear from you soon! The Crew at Arc #J-18808-Ljbffr
Every idea starts with a problem. Ours was simple: Boats are special but theyre loud, pollutant, unreliable, and stuck in the past. Gas-powered boats dominate not because theyre great, but because no better option has existed. Until now. Arc is here to change that. Were building 100% electric boats from the ground up quicker, quieter, easier to maintain, and better for the water they ride on. Were not just swapping gas for batteries. Were rethinking every detail on the boat from propulsion and powertrain to software and ownership model applying first-principles engineering from aerospace and EVs to deliver a better boating experience. Electric boats havent taken over yet. The tech hasnt been ready. The talent hasnt been focused here. Thats our opportunity and were moving fast. Who were looking for
Were looking for someone whos fired up by our mission and ready to build. Youll thrive here if you adapt quickly, take ownership, and care about the details. This is a full-time, on-site role at our Los Angeles headquarters. Youll report to the Service Leader and work closely with a lean, high-trust team where everyones work matters. Core responsibilities
Providing exceptional customer support via phone, email, chat and in person visits for owners and prospective customers Coordinating delivery schedules and logistics with customers Scheduling and managing service appointments with the Field Service technician team Troubleshooting and communicating complex mechanical, electrical, and software issues with customers Translating technical solutions into clear customer communication Maintaining detailed records of customer interactions, issues, and resolutions in a CRM system Basic qualifications
At least two years of customer service experience, preferably in a technical industry Strong problem-solving skills with ability to quickly understand and communicate complex technical concepts Excellent written and verbal communication skills An ability to operate independently and make data-backed decisions on the go Proficiency with or aptitude for CRM system Strong attention to detail for accurate record-keeping and issue tracking Bonus qualifications
Previous experience in marine, automotive, or other mechanical/electrical industries Water sports background or familiarity with boating Familiarity with electric vehicle or battery technology Technical aptitude or hands-on mechanical experience A scrappy, get-things-done mentality Comfortable pushing a fast but sustainable pace Enthusiasm for boating and the water At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. Youre always welcome to reach out even if you dont meet many of these qualifications. Passion and aptitude make up for a lot. Our values
We move with urgency and build with care. We value these five things above all else: Ownership
over both your work and the companys success Empathy
for colleagues and for customers Humility
in problem solving and collaboration Pragmatism
for navigating ambiguity quickly and sensibly Inclusion
of different backgrounds, opinions, cultures, and perspectives. We want people who share and embody these values. It is vital that our values align - wed be happy to elaborate on any or all of these during the interview process. What we offer
We dont think great work happens by accident. We invest in the people building Arc because when youre supported, you do your best work. Hourly Wage -
Level 2- $29.50/hr Level 3- $33/hr Ownership
Equity in Arc 99% employer-paid health coverage
Medical, dental, and vision Arc Water Fund
Annual stipend to get out on the water, however you choose Captain Training
Get certified to take the boat out with friends and family 401(k) access
Plan your future Semi-annual bonuses
Tied to your impact, not just your tenure Daily team lunches, snacks, and good coffee while onsite Parental leave
Because family comes first Boat days
Yes, we actually go out on the water. A lot. A chance to define the future of boating The ability to drive positive environmental change through your work Hope to hear from you soon! The Crew at Arc #J-18808-Ljbffr