Adventist HealthCare
Process Improvement Coordinator, Day Shift, Operational Excellence
Adventist HealthCare, Gaithersburg, Maryland, us, 20883
Overview
Support Center Adventist HealthCare seeks to hire an experienced Process Improvement Coordinator for our Operational Excellence department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. Responsibilities
Lead and coordinate performance improvement initiatives to ensure alignment with organizational priorities and the successful execution of system-wide improvement projects. Support system-wide governance by ensuring the adoption and sustainability of a consistent project management infrastructure. Monitor adherence to the Leadership System and ensure alignment across entities. Serve as a liaison between departments to facilitate cross-functional communication and collaboration during project execution. Collaborate with team leaders to develop user-friendly templates and tools that streamline project and improvement processes. Assist in the preparation of presentations and reports for leadership to communicate project progress, challenges, and outcomes. Coordinate the implementation and alignment of system-wide operational excellence efforts and Malcolm Baldrige Performance Excellence framework through AHC’s Leadership System & Standard Management Approach Coordinate and support the Malcolm Baldrige Performance Excellence Program, guiding its application and deployment across the organization. Assist in preparing, evaluating, and submitting Baldrige applications, ensuring comprehensive documentation, evidence tracking, and outcome analysis. Ensures full adoption and deployment of the AHC Leadership System and Standard Management Approach Monitors the implementation of Performance Excellence activities using the Baldrige framework and Lean Six Sigma methodology. Support the execution of strategic operational improvement plans that align with the organization’s mission, vision, and goals. Collaborate with departments to document current-state processes, identify inefficiencies, and propose streamlined workflows. Assist in drafting communication materials, such as presentations, newsletters, and email updates, to promote awareness of improvement efforts Monitor compliance with established processes and provide recommendations for adjustments or improvements based on data and stakeholder feedback. Other duties as assigned Qualifications
Familiarity in Lean and Six Sigma methodologies, with practical experience in leading Lean Six Sigma projects across healthcare operations. Basic understanding of the Baldrige Framework, with experience assisting in organizational assessments and helping apply Baldrige criteria to operational and clinical processes. Ability to plan, organize, and execute multiple projects, ensuring timely delivery and alignment with organizational goals. Effective facilitation skills with large dynamic groups Meticulous approach to managing documentation, data, and project deliverables to ensure accuracy and completeness. Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the healthcare system. Strong emotional intelligence. Experience in developing and monitoring KPIs (Key Performance Indicators) and outcome metrics to track success and drive accountability Capacity to manage shifting priorities and adapt to changing organizational needs and project scopes. Competence with project management and data analysis tools (e.g., Microsoft Excel, PowerPoint, Minitab, etc.) Understanding of how to support teams through transitions and sustain new processes. Capability to navigate and resolve conflicts constructively within project teams. Ability to build and maintain relationships with key stakeholders and foster collaboration. Dedication to maintaining high standards and driving continuous improvement initiatives. Bachelor’s degree required. Master’s in Healthcare Administration, Health Systems, Public Health, Nursing, Business Administration, or a relevant field is preferred A minimum of five years of experience in a healthcare setting is required. A minimum of five years’ experience in project management experience is required. Lean Six Sigma Green Belt preferred. PMP Certification preferred. Passion for fostering a culture of excellence through continuous improvement, innovation, and adherence to best practices in healthcare operations. Demonstrated experience managing complex cross-functional projects Ability to monitor, analyze, and present performance data and design and implement process-related action plans to improve performance or adherence to standards or regulations Advanced level competency in Microsoft Word, Excel, PowerPoint and SharePoint required Work Schedule
Day Shift Salary
Pay Range:
$77,313.60 - $115,980.80 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Legal and Compliance
Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt) COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. Adventist HealthCare will not hire applicants who state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. Medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products.) Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
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Support Center Adventist HealthCare seeks to hire an experienced Process Improvement Coordinator for our Operational Excellence department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. Responsibilities
Lead and coordinate performance improvement initiatives to ensure alignment with organizational priorities and the successful execution of system-wide improvement projects. Support system-wide governance by ensuring the adoption and sustainability of a consistent project management infrastructure. Monitor adherence to the Leadership System and ensure alignment across entities. Serve as a liaison between departments to facilitate cross-functional communication and collaboration during project execution. Collaborate with team leaders to develop user-friendly templates and tools that streamline project and improvement processes. Assist in the preparation of presentations and reports for leadership to communicate project progress, challenges, and outcomes. Coordinate the implementation and alignment of system-wide operational excellence efforts and Malcolm Baldrige Performance Excellence framework through AHC’s Leadership System & Standard Management Approach Coordinate and support the Malcolm Baldrige Performance Excellence Program, guiding its application and deployment across the organization. Assist in preparing, evaluating, and submitting Baldrige applications, ensuring comprehensive documentation, evidence tracking, and outcome analysis. Ensures full adoption and deployment of the AHC Leadership System and Standard Management Approach Monitors the implementation of Performance Excellence activities using the Baldrige framework and Lean Six Sigma methodology. Support the execution of strategic operational improvement plans that align with the organization’s mission, vision, and goals. Collaborate with departments to document current-state processes, identify inefficiencies, and propose streamlined workflows. Assist in drafting communication materials, such as presentations, newsletters, and email updates, to promote awareness of improvement efforts Monitor compliance with established processes and provide recommendations for adjustments or improvements based on data and stakeholder feedback. Other duties as assigned Qualifications
Familiarity in Lean and Six Sigma methodologies, with practical experience in leading Lean Six Sigma projects across healthcare operations. Basic understanding of the Baldrige Framework, with experience assisting in organizational assessments and helping apply Baldrige criteria to operational and clinical processes. Ability to plan, organize, and execute multiple projects, ensuring timely delivery and alignment with organizational goals. Effective facilitation skills with large dynamic groups Meticulous approach to managing documentation, data, and project deliverables to ensure accuracy and completeness. Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the healthcare system. Strong emotional intelligence. Experience in developing and monitoring KPIs (Key Performance Indicators) and outcome metrics to track success and drive accountability Capacity to manage shifting priorities and adapt to changing organizational needs and project scopes. Competence with project management and data analysis tools (e.g., Microsoft Excel, PowerPoint, Minitab, etc.) Understanding of how to support teams through transitions and sustain new processes. Capability to navigate and resolve conflicts constructively within project teams. Ability to build and maintain relationships with key stakeholders and foster collaboration. Dedication to maintaining high standards and driving continuous improvement initiatives. Bachelor’s degree required. Master’s in Healthcare Administration, Health Systems, Public Health, Nursing, Business Administration, or a relevant field is preferred A minimum of five years of experience in a healthcare setting is required. A minimum of five years’ experience in project management experience is required. Lean Six Sigma Green Belt preferred. PMP Certification preferred. Passion for fostering a culture of excellence through continuous improvement, innovation, and adherence to best practices in healthcare operations. Demonstrated experience managing complex cross-functional projects Ability to monitor, analyze, and present performance data and design and implement process-related action plans to improve performance or adherence to standards or regulations Advanced level competency in Microsoft Word, Excel, PowerPoint and SharePoint required Work Schedule
Day Shift Salary
Pay Range:
$77,313.60 - $115,980.80 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Legal and Compliance
Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt) COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. Adventist HealthCare will not hire applicants who state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. Medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products.) Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
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