Chick-fil-A Supply
Product Owner- Maintenance Management Systems
Chick-fil-A Supply, Atlanta, Georgia, United States, 30383
Overview
Lead Technical Product Owner, Regulatory & Compliance – CMMS role responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This role partners with each business area to define, document, and consult on functional and technical requirements to support daily operations and enable future growth. Chick-fil-A Supply and Bay Center Foods are wholly owned subsidiaries of Chick-fil-A, Inc. and operate food production and distribution networks serving Chick-fil-A restaurants. The networks comprise Distribution Center, Production Distribution Center, and Transportation components.
Responsibilities
Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
Partner with other system’s stakeholders to define/validate new and existing integration touchpoints across the network
Identify and document system gaps for product backlog for future enhancements/capabilities
Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems
Provide 2nd Level Operational Support for CMMS systems that includes advanced troubleshooting techniques and tools to minimize Business impacts
Partner with IT leadership to establish project approach and timeline
Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view
Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
Business Requirements
Strong Operational experience with CMMS systems, having great perspective on how users interact with the system
Deep understanding of the different components leveraged by each business while utilizing CMMS systems, including Manufacturing and Distribution requirements
Deep understanding of data relationships to enable System-to-System performance
Working knowledge of how CMMS systems are utilized at Manufacturing sites and Distribution Centers
Strong experience in a Start-up or new Business Development environment
Customer Relations
Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
Demonstrate the ability to value both relationships and results
Minimum Qualifications
Bachelor’s degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
8+ years of experience in an IT Business Analyst or related role
8+ years of experience with Computerized Maintenance Management Systems (CMMS) or equivalent systems
Excellent business communication and presentation skills
Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
Excellent interpersonal, analytical, organizational, and problem-solving skills
Deep understanding of data requirements and flows
Preferred Qualifications
Cloud based Enterprise System experience
10+ years of experience with Computerized Maintenance Management Systems (CMMS) in a Manufacturing and/or Distribution Environment
10+ years of configuration and support of Computerized Maintenance Management Systems (CMMS)
Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
Experience with Master Data Management across enterprise systems
Business process management experience
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Transportation, Logistics, Supply Chain and Storage
Travel: 20%
Required Education: Bachelor’s Degree
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Responsibilities
Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
Partner with other system’s stakeholders to define/validate new and existing integration touchpoints across the network
Identify and document system gaps for product backlog for future enhancements/capabilities
Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems
Provide 2nd Level Operational Support for CMMS systems that includes advanced troubleshooting techniques and tools to minimize Business impacts
Partner with IT leadership to establish project approach and timeline
Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view
Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
Business Requirements
Strong Operational experience with CMMS systems, having great perspective on how users interact with the system
Deep understanding of the different components leveraged by each business while utilizing CMMS systems, including Manufacturing and Distribution requirements
Deep understanding of data relationships to enable System-to-System performance
Working knowledge of how CMMS systems are utilized at Manufacturing sites and Distribution Centers
Strong experience in a Start-up or new Business Development environment
Customer Relations
Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
Demonstrate the ability to value both relationships and results
Minimum Qualifications
Bachelor’s degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
8+ years of experience in an IT Business Analyst or related role
8+ years of experience with Computerized Maintenance Management Systems (CMMS) or equivalent systems
Excellent business communication and presentation skills
Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
Excellent interpersonal, analytical, organizational, and problem-solving skills
Deep understanding of data requirements and flows
Preferred Qualifications
Cloud based Enterprise System experience
10+ years of experience with Computerized Maintenance Management Systems (CMMS) in a Manufacturing and/or Distribution Environment
10+ years of configuration and support of Computerized Maintenance Management Systems (CMMS)
Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
Experience with Master Data Management across enterprise systems
Business process management experience
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Transportation, Logistics, Supply Chain and Storage
Travel: 20%
Required Education: Bachelor’s Degree
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