Interactive Brokers Group, Inc.
Windows Platform Support (L1)
Interactive Brokers Group, Inc., Greenwich, Connecticut, us, 06831
Overview
Interactive Brokers Group, Inc. is a global financial services company offering electronic brokerage services and technology-driven solutions. This is a hybrid role (3 days in office/2 days remote). About your team: Interactive Brokers (IBKR) is seeking a
Platform Engineer – Support
to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the organization. You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues. This position requires strong technical knowledge, polished communication skills, and a high sense of urgency. Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies, patience with less technical users, and the ability to thrive in a fast-paced environment. What will be your responsibilities within IBKR:
Provide timely technical assistance for issues related to computer systems, software, and hardware in accordance with departmental SLAs.
Support users via phone, email, in-person, and remote tools.
Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals.
Install operating systems, applications, drivers, and configure system settings per departmental standards.
Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence.
Document resolutions in the department’s knowledge base and contribute to self-help resources for employees.
Maintain detailed records of incident activity, including contact attempts and resolution notes, and escalate when necessary.
Participate in departmental and firm-wide projects as assigned.
Attend training sessions and team meetings to support productivity and development goals.
Interface professionally with employees at all levels, including executives, to promote a positive image of the IT department.
Communicate effectively with both technical and non-technical colleagues.
Which skills are required:
Associate’s degree in Computer Science or related field preferred.
Certifications such as A+, Network+, Microsoft, or VMware are a plus.
Minimum 2+ years of technical support experience, or equivalent education and training.
Strong organizational, prioritization, and multitasking abilities.
Team-oriented mindset with a commitment to knowledge sharing.
Ability to explain technical concepts to non-technical stakeholders.
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented, flexible, and self-directed.
Resourceful and proactive in solving problems independently.
Ability to manage multiple high-priority tasks in a technical environment.
Strong knowledge of Microsoft Windows desktop operating systems.
Proficiency in Microsoft Office Suite.
Working knowledge of:
Entra ID and Azure services
Administrative scripting (PowerShell, Python, etc.)
Intune packaging and PC deployments
TCP/IP, Wi-Fi, DNS, DHCP
Active Directory environments and Office 365 cloud applications
Desktop imaging, application deployment, hard drive encryption, domains, and group policies
Company Benefits & Perks
Competitive salary, annual performance-based bonus, and stock grants
Retirement plan (401(k)) with competitive company match
Comprehensive health and wellness benefits, including medical, dental, and vision
Wellness screenings, health coaching, and counseling services via Employee Assistance Program (EAP)
Paid time off and generous parental leave
Daily lunch allowance and fully stocked kitchen with healthy snacks
Corporate events, team outings, volunteer activities, and company sports teams
Education reimbursement and ongoing learning opportunities
Modern offices with multi-monitor setups
Note: This description excludes application forms and related posting artifacts. Equal employment opportunity information is available as part of the recruitment process in accordance with applicable laws. Equal Employment Opportunity : Interactive Brokers is an Equal Employment Opportunity employer. Voluntary self-identification information may be collected for government reporting purposes where applicable.
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Interactive Brokers Group, Inc. is a global financial services company offering electronic brokerage services and technology-driven solutions. This is a hybrid role (3 days in office/2 days remote). About your team: Interactive Brokers (IBKR) is seeking a
Platform Engineer – Support
to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the organization. You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues. This position requires strong technical knowledge, polished communication skills, and a high sense of urgency. Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies, patience with less technical users, and the ability to thrive in a fast-paced environment. What will be your responsibilities within IBKR:
Provide timely technical assistance for issues related to computer systems, software, and hardware in accordance with departmental SLAs.
Support users via phone, email, in-person, and remote tools.
Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals.
Install operating systems, applications, drivers, and configure system settings per departmental standards.
Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence.
Document resolutions in the department’s knowledge base and contribute to self-help resources for employees.
Maintain detailed records of incident activity, including contact attempts and resolution notes, and escalate when necessary.
Participate in departmental and firm-wide projects as assigned.
Attend training sessions and team meetings to support productivity and development goals.
Interface professionally with employees at all levels, including executives, to promote a positive image of the IT department.
Communicate effectively with both technical and non-technical colleagues.
Which skills are required:
Associate’s degree in Computer Science or related field preferred.
Certifications such as A+, Network+, Microsoft, or VMware are a plus.
Minimum 2+ years of technical support experience, or equivalent education and training.
Strong organizational, prioritization, and multitasking abilities.
Team-oriented mindset with a commitment to knowledge sharing.
Ability to explain technical concepts to non-technical stakeholders.
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented, flexible, and self-directed.
Resourceful and proactive in solving problems independently.
Ability to manage multiple high-priority tasks in a technical environment.
Strong knowledge of Microsoft Windows desktop operating systems.
Proficiency in Microsoft Office Suite.
Working knowledge of:
Entra ID and Azure services
Administrative scripting (PowerShell, Python, etc.)
Intune packaging and PC deployments
TCP/IP, Wi-Fi, DNS, DHCP
Active Directory environments and Office 365 cloud applications
Desktop imaging, application deployment, hard drive encryption, domains, and group policies
Company Benefits & Perks
Competitive salary, annual performance-based bonus, and stock grants
Retirement plan (401(k)) with competitive company match
Comprehensive health and wellness benefits, including medical, dental, and vision
Wellness screenings, health coaching, and counseling services via Employee Assistance Program (EAP)
Paid time off and generous parental leave
Daily lunch allowance and fully stocked kitchen with healthy snacks
Corporate events, team outings, volunteer activities, and company sports teams
Education reimbursement and ongoing learning opportunities
Modern offices with multi-monitor setups
Note: This description excludes application forms and related posting artifacts. Equal employment opportunity information is available as part of the recruitment process in accordance with applicable laws. Equal Employment Opportunity : Interactive Brokers is an Equal Employment Opportunity employer. Voluntary self-identification information may be collected for government reporting purposes where applicable.
#J-18808-Ljbffr