Concero
Responsibilities
Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a courteous manner - incidents/requests will come in as phone calls, emails, and walk-ups Provide white glove service for our executive staff, when necessary, with a sense of urgency Active Directory & Exchange user account administration Prioritize problems, incidents, and requests for proper escalation (when required) to an appropriate team Identify and familiarize yourself with the software and hardware utilized by the organization Setup and support audio/video conferences and meetings Provide first-line-of-defense support and analysis for incoming security related incidents Perform post-resolution follow-ups to help maintain excellent communication and relations with the business Workstation setup and cable management Create documentation and update the Knowledge Base regularly Share feedback on recurring incidents to operations team Provide after hours and on-call support as needed, on a rotating schedule Job Requirements
Associates or Bachelors degree in an IT related discipline (preferred) A+ certification (preferred) Intermediate knowledge of Windows, Mac OSX, Android, and iOS devices Knowledge of Information Technology Service Management (ITSM) system preferably ServiceNow Knowledge and experience with computer hardware i.e. BIOS, NIC, Cabling Customer Service/Service industry experience MS Office Suite support Active Directory experience Ability to lift, up to 50 lbs. Strong interpersonal and communication skills Hungry to learn and grow in your career Enthusiastic, hardworking, team player who demonstrates urgency Employment details
Seniority level: Associate Employment type: Contract Job function: Information Technology Industries: Staffing and Recruiting
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Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a courteous manner - incidents/requests will come in as phone calls, emails, and walk-ups Provide white glove service for our executive staff, when necessary, with a sense of urgency Active Directory & Exchange user account administration Prioritize problems, incidents, and requests for proper escalation (when required) to an appropriate team Identify and familiarize yourself with the software and hardware utilized by the organization Setup and support audio/video conferences and meetings Provide first-line-of-defense support and analysis for incoming security related incidents Perform post-resolution follow-ups to help maintain excellent communication and relations with the business Workstation setup and cable management Create documentation and update the Knowledge Base regularly Share feedback on recurring incidents to operations team Provide after hours and on-call support as needed, on a rotating schedule Job Requirements
Associates or Bachelors degree in an IT related discipline (preferred) A+ certification (preferred) Intermediate knowledge of Windows, Mac OSX, Android, and iOS devices Knowledge of Information Technology Service Management (ITSM) system preferably ServiceNow Knowledge and experience with computer hardware i.e. BIOS, NIC, Cabling Customer Service/Service industry experience MS Office Suite support Active Directory experience Ability to lift, up to 50 lbs. Strong interpersonal and communication skills Hungry to learn and grow in your career Enthusiastic, hardworking, team player who demonstrates urgency Employment details
Seniority level: Associate Employment type: Contract Job function: Information Technology Industries: Staffing and Recruiting
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