Invicti
Overview
Customer Success Manager, SMB at Invicti. You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. Youre a self-starter who maintains the highest levels of satisfaction among Invictis customer base and helps drive adoption, renewals, expansion, and advocacy in a fast-paced environment. What Youll Be Doing
Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent customer messaging Retaining long-term partnerships by independently renewing and expanding successful customers Achieving quarterly metrics related to customer retention, price increases, and upselling Overseeing customer adoption, training, and development of best practices to drive incremental value Analyzing data to derive insights and make recommendations for clients Tracking accounts to identify churn risks and proactively mitigate them What Youll Need
1-2 years of experience in Customer Success, Account Management, or SaaS Sales Working knowledge of funnel reporting and revenue forecasting Experience building relationships with clients Familiarity with managing renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with attention to detail Desire to work in a dynamic startup environment and contribute to offerings and client interactions Willingness to travel to customer locations Ability to work onsite for a minimum of three days in person Why Invicti
Health Insurance: 100% coverage for employee health care, vision, and dental premiums; dependents receive partial subsidies; coverage effective on day one Employee Assistance Program: 24/7 counseling and wellness support Parental Leave: 16 weeks paid leave for birthing parent; 4 weeks for non-birthing/bonding parent 401(k) Savings Plan: 50% match up to 6% with 100% vesting Hybrid or Remote Working: Hybrid/remote options where applicable Discretionary Time Off: Flexible vacation policy Quarterly Thrive-Wellness Days: One extra vacation day per quarter Volunteerism Time Off: 5 paid days per year Employee Recognition: Ongoing rewards and a culture of growth Diversity & Inclusion
Invicti embraces diversity and individuality. Discrimination has no place here. We are committed to creating a space where everyone feels valued and included. Equal Opportunity
Seniority level: Entry level Employment type: Full-time Job function: Business Development, Analyst, and Customer Service Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing #J-18808-Ljbffr
Customer Success Manager, SMB at Invicti. You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. Youre a self-starter who maintains the highest levels of satisfaction among Invictis customer base and helps drive adoption, renewals, expansion, and advocacy in a fast-paced environment. What Youll Be Doing
Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent customer messaging Retaining long-term partnerships by independently renewing and expanding successful customers Achieving quarterly metrics related to customer retention, price increases, and upselling Overseeing customer adoption, training, and development of best practices to drive incremental value Analyzing data to derive insights and make recommendations for clients Tracking accounts to identify churn risks and proactively mitigate them What Youll Need
1-2 years of experience in Customer Success, Account Management, or SaaS Sales Working knowledge of funnel reporting and revenue forecasting Experience building relationships with clients Familiarity with managing renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with attention to detail Desire to work in a dynamic startup environment and contribute to offerings and client interactions Willingness to travel to customer locations Ability to work onsite for a minimum of three days in person Why Invicti
Health Insurance: 100% coverage for employee health care, vision, and dental premiums; dependents receive partial subsidies; coverage effective on day one Employee Assistance Program: 24/7 counseling and wellness support Parental Leave: 16 weeks paid leave for birthing parent; 4 weeks for non-birthing/bonding parent 401(k) Savings Plan: 50% match up to 6% with 100% vesting Hybrid or Remote Working: Hybrid/remote options where applicable Discretionary Time Off: Flexible vacation policy Quarterly Thrive-Wellness Days: One extra vacation day per quarter Volunteerism Time Off: 5 paid days per year Employee Recognition: Ongoing rewards and a culture of growth Diversity & Inclusion
Invicti embraces diversity and individuality. Discrimination has no place here. We are committed to creating a space where everyone feels valued and included. Equal Opportunity
Seniority level: Entry level Employment type: Full-time Job function: Business Development, Analyst, and Customer Service Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing #J-18808-Ljbffr