City of Avondale
Overview
The Water Meter Technician performs daily tasks such as meter reading, meter installation, and replacement of all water meters within the City. The technician ensures that all meters within the City are accurately read, accomplished within a designated cycle, and submitted to utility billing in a timely and accurate manner. The position also completes proactive and reactive meter replacements throughout the City and performs tests for water meters for accuracy. Under direct supervision of the Water Metering and Locating Supervisor, the Water Meter Technician also conducts field investigations, troubleshoots meters, and meets with residents and customers regarding meter and/or consumption concerns. Download and upload reading routes using Itron & Munis software programs. Drive routes to collect water meter reads using an automated meter reading system (AMR). Meet established reading schedules and deadlines. Obtain a visual read for meters that did not import with the AMR system. Provide meter maintenance information to leadership, as necessary. Responsibilities
Facilitate updates to Itron meter reading software and resolve issues with meter reading and water billing software systems. Accurately input meter and ERT serial numbers into Munis and input detailed notes and research consumption history in Munis. Meet with customers to reconcile meter investigation work orders generated by the water billing staff. Submit weekly reports. Communicate effectively with internal and external customers. Investigate meter issues, and replace water meters, registers, and ERTs as needed. Repair ILC wire from the register to ERT if damaged. Read, track, deliver, and pick up hydrant water meters. Install new water meters to residential and commercial accounts. Replace meter boxes and meter box lids as needed. Investigate service calls such as high bills, leaks, and low-pressure concerns. Assist with turning water accounts on/off for repairs and transfers. Disconnect water accounts for non-payment. Complete re-reads, disconnect re-checks, and proactive meter replacements as assigned. Perform meter bench testing to determine meter accuracy. Respond to interdepartmental inquiries and requests. Assist with inventory control and equipment maintenance. Attend interdepartmental staff and vendor meetings as needed. Provide water meter reports and maintain databases for the division and department. Assist with training divisional staff on meter reading and water billing systems. Assist with updating Standard Operating Procedures (SOPs) for routine tasks. Attend continuing education classes and seminars when available. May be called upon to assist other divisions within the Department and perform other duties as required. Qualifications
High School diploma or GED equivalency is required. Basic knowledge of water systems; vocational or technical college training preferred. Minimum of one (1) year of experience in a customer service field is required. Previous experience working with water or other utility systems is preferred. Equivalent combination of education and job-related experience may be substituted on a year-for-year basis. Must possess an Arizona Department of Environmental Quality (ADEQ) Water Distribution Operator Grade I Certification or be able to obtain the Certification within six (6) months of hire and maintain certification for the duration of employment. Valid Arizona Class D Drivers license is required. Ability to read schematics, construction plans, technical specifications, regulations, permits, Safety Data Sheets, O&M manuals, standard operating procedures, repair manuals, and more. Ability to perform general math calculations and to write daily logs, reports, work orders, and general correspondence; ability to draft memos or correspondence to internal and/or external customers. Effective time management for daily work assignments and inspections; ability to provide information to supervisors to resolve issues with meter reading and water billing systems. Work may involve contact with residents, customers, outside entities, groups, and the general public; represent the City in a professional manner at all times. Ability to work in a constant state of alertness and safety; regular in-person attendance required.
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The Water Meter Technician performs daily tasks such as meter reading, meter installation, and replacement of all water meters within the City. The technician ensures that all meters within the City are accurately read, accomplished within a designated cycle, and submitted to utility billing in a timely and accurate manner. The position also completes proactive and reactive meter replacements throughout the City and performs tests for water meters for accuracy. Under direct supervision of the Water Metering and Locating Supervisor, the Water Meter Technician also conducts field investigations, troubleshoots meters, and meets with residents and customers regarding meter and/or consumption concerns. Download and upload reading routes using Itron & Munis software programs. Drive routes to collect water meter reads using an automated meter reading system (AMR). Meet established reading schedules and deadlines. Obtain a visual read for meters that did not import with the AMR system. Provide meter maintenance information to leadership, as necessary. Responsibilities
Facilitate updates to Itron meter reading software and resolve issues with meter reading and water billing software systems. Accurately input meter and ERT serial numbers into Munis and input detailed notes and research consumption history in Munis. Meet with customers to reconcile meter investigation work orders generated by the water billing staff. Submit weekly reports. Communicate effectively with internal and external customers. Investigate meter issues, and replace water meters, registers, and ERTs as needed. Repair ILC wire from the register to ERT if damaged. Read, track, deliver, and pick up hydrant water meters. Install new water meters to residential and commercial accounts. Replace meter boxes and meter box lids as needed. Investigate service calls such as high bills, leaks, and low-pressure concerns. Assist with turning water accounts on/off for repairs and transfers. Disconnect water accounts for non-payment. Complete re-reads, disconnect re-checks, and proactive meter replacements as assigned. Perform meter bench testing to determine meter accuracy. Respond to interdepartmental inquiries and requests. Assist with inventory control and equipment maintenance. Attend interdepartmental staff and vendor meetings as needed. Provide water meter reports and maintain databases for the division and department. Assist with training divisional staff on meter reading and water billing systems. Assist with updating Standard Operating Procedures (SOPs) for routine tasks. Attend continuing education classes and seminars when available. May be called upon to assist other divisions within the Department and perform other duties as required. Qualifications
High School diploma or GED equivalency is required. Basic knowledge of water systems; vocational or technical college training preferred. Minimum of one (1) year of experience in a customer service field is required. Previous experience working with water or other utility systems is preferred. Equivalent combination of education and job-related experience may be substituted on a year-for-year basis. Must possess an Arizona Department of Environmental Quality (ADEQ) Water Distribution Operator Grade I Certification or be able to obtain the Certification within six (6) months of hire and maintain certification for the duration of employment. Valid Arizona Class D Drivers license is required. Ability to read schematics, construction plans, technical specifications, regulations, permits, Safety Data Sheets, O&M manuals, standard operating procedures, repair manuals, and more. Ability to perform general math calculations and to write daily logs, reports, work orders, and general correspondence; ability to draft memos or correspondence to internal and/or external customers. Effective time management for daily work assignments and inspections; ability to provide information to supervisors to resolve issues with meter reading and water billing systems. Work may involve contact with residents, customers, outside entities, groups, and the general public; represent the City in a professional manner at all times. Ability to work in a constant state of alertness and safety; regular in-person attendance required.
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