Insight Global
Insight Global is looking for Application Production Support for Global HR Applications at a large financial institution. The ideal candidate is responsible for providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies. This candidate is required to come on-site 3 days a week in Plano, TX or Jersey City, Jersey.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. ITIL / SRE Certification 5+ years of relevant IT experience in application Production Support with Strong exposure to Level two production support tasks. Experience on working with Oracle/PL SQL, OBI, Hadoop, Collibra, Informatica, Unix/Linux, Autosys, JIL script, windows/networking basics. Experience with on-call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. ITIL / SRE Certification 5+ years of relevant IT experience in application Production Support with Strong exposure to Level two production support tasks. Experience on working with Oracle/PL SQL, OBI, Hadoop, Collibra, Informatica, Unix/Linux, Autosys, JIL script, windows/networking basics. Experience with on-call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.