SR International
CRM Lead Microsoft CE Application Development Mostly Remote
SR International, Harrisburg, Pennsylvania, us, 17124
Job Title: CRM Lead – Microsoft CE Application Development (Mostly Remote) Job Code: PA 777784 Location: Remote (Occasional Onsite in Middletown, PA) Contract Duration: Until 05/30/2026
About the Role: The Commonwealth of Pennsylvania – PTC is seeking a CRM Lead to architect, develop, and deliver Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role combines leadership, hands-on development, and strategic oversight of CRM, portal, and web applications as part of the UBOS project.
Key Responsibilities:
Lead, mentor, and manage a team of CRM and full-stack developers.
Architect and implement Microsoft CE customizations, Power Platform solutions, and AI/ML-driven business applications.
Integrate CRM with ERP systems, payment gateways, IVR, ChatBOTs, and contact center systems.
Oversee data migration to Microsoft CRM and ensure high-quality project delivery.
Advise leadership on trends in Microsoft CE and provide technical guidance.
Fully document technical and functional designs, test plans, and best practices.
Attend quarterly onsite meetings and provide post go-live support as required.
Required Skills & Qualifications:
10+ years of experience in Microsoft CE application development as a lead developer or architect.
Certified Microsoft Power Platform or Customer Engagement FastTrack Solution Architect.
Strong experience deploying solutions using D365 CE and Power Platform leveraging AI & ML.
Integration expertise with SAP ERP, payment gateways, social media, IVR, ChatBOTs, and contact center systems.
Proven experience in high-volume contact center applications and data migration.
Proficient with Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and ADO Testing Module.
Bachelor’s degree in business management, information systems, or equivalent experience.
Desired Skills:
Experience with enterprise SAP projects.
Knowledge of ITIL/ITSM practices.
Microsoft MVP recognition in Business Applications, Power Apps, or CoPilot Studio is a plus.
Engagement Requirements:
Remote work with occasional onsite presence in Middletown, PA.
Equipment pickup and orientation onsite; quarterly onsite meetings.
Post go-live support may require short onsite assignments.
How to Apply: If you meet the qualifications and are ready to lead cutting-edge Microsoft CE projects, please apply today!
This is a remote position.
About the Role: The Commonwealth of Pennsylvania – PTC is seeking a CRM Lead to architect, develop, and deliver Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role combines leadership, hands-on development, and strategic oversight of CRM, portal, and web applications as part of the UBOS project.
Key Responsibilities:
Lead, mentor, and manage a team of CRM and full-stack developers.
Architect and implement Microsoft CE customizations, Power Platform solutions, and AI/ML-driven business applications.
Integrate CRM with ERP systems, payment gateways, IVR, ChatBOTs, and contact center systems.
Oversee data migration to Microsoft CRM and ensure high-quality project delivery.
Advise leadership on trends in Microsoft CE and provide technical guidance.
Fully document technical and functional designs, test plans, and best practices.
Attend quarterly onsite meetings and provide post go-live support as required.
Required Skills & Qualifications:
10+ years of experience in Microsoft CE application development as a lead developer or architect.
Certified Microsoft Power Platform or Customer Engagement FastTrack Solution Architect.
Strong experience deploying solutions using D365 CE and Power Platform leveraging AI & ML.
Integration expertise with SAP ERP, payment gateways, social media, IVR, ChatBOTs, and contact center systems.
Proven experience in high-volume contact center applications and data migration.
Proficient with Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and ADO Testing Module.
Bachelor’s degree in business management, information systems, or equivalent experience.
Desired Skills:
Experience with enterprise SAP projects.
Knowledge of ITIL/ITSM practices.
Microsoft MVP recognition in Business Applications, Power Apps, or CoPilot Studio is a plus.
Engagement Requirements:
Remote work with occasional onsite presence in Middletown, PA.
Equipment pickup and orientation onsite; quarterly onsite meetings.
Post go-live support may require short onsite assignments.
How to Apply: If you meet the qualifications and are ready to lead cutting-edge Microsoft CE projects, please apply today!
This is a remote position.