CITI
Infrastructure Senior Technology Analyst Assistant Vice President
CITI, Irving, Texas, United States, 75084
Overview of the Role
Citi, the leading global bank, has approximately 200 million customer accounts and operates in more than 160 countries. Citi provides a broad range of financial products and services including consumer banking, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. Our Enterprise Operations & Technology teams support the foundations of everything we do—from keeping the bank safe and managing global resources to providing the tools workers need and designing our digital architecture to ensure a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We\'ll enable growth and progress together. Role Summary:
The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The role aims to use infrastructure knowledge and policies to process data, resolve issues, and execute administrative tasks in support of Citi perimeter security infrastructure and related services. The perimeter security infrastructure includes firewall, proxy, remote access, and intrusion detection systems. The candidate will analyze customer requirements to ensure standards and policies are upheld from an information security perspective and support routine compliance activities. The role may involve planning and supporting technology improvements such as new infrastructure installations and hardware/software upgrades. Responsibilities
Create complex project plans, perform impact analyses, solve high-impact problems and projects, and provide resolutions to restore services Drive Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and automate repetitive tasks Review requirement documents, define hardware requirements, and examine/update processes and procedures as necessary Provide technical/strategic direction and act as advisor/coach to lower level analysts Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Responsible for overall operating system applications Contribute to technical direction and strategic decisions Has the ability to operate with a limited level of direct supervision Can exercise independence of judgement and autonomy Acts as SME to senior stakeholders and/or other team members Assess risk when business decisions are made, ensuring compliance with laws, rules and regulations, and escalating/control issues with transparency Skills and Qualifications
6+ years of relevant experience CheckPoint and Palo Alto firewall and intrusion detection devices BlueCoat and Squid proxies Zscaler SASE and ZTE Active Directory Networking and routing with BGP Traffic analysis: tcpdump/pcap/wireshark Linux/Unix Strong understanding of Enterprise Change, Incident and Problem Management Experience utilizing ServiceNow is a plus Also desired/emphasized are: Strong troubleshooting and communication skills Strong analytical and quantitative capability with attention to detail and ability to work in a demanding environment Flexibility and ability to multi-task, seeking guidance where necessary Strong communication skills, including verbal and written Ability to work as part of a team with remote colleagues in other countries Education
Bachelor\'s/University degree or equivalent experience Bachelor\'s Degree in Computer Science, Information Systems or related fields preferred Relevant Certifications
CheckPoint, Palo Alto firewalls CISSP or CCNA/CCNP as a plus This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group:
Technology Job Family:
Infrastructure Time Type:
Full time Primary Location:
Irving, Texas, United States Primary Location Full Time Salary Range:
$96,400.00 - $144,600.00 In addition to salary, Citi\'s offerings may include incentive and retention awards. Citi offers benefits including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including vacation, sick leave, and holidays. For more information, visit citibenefits.com. Anticipated Posting Close Date:
sept 11, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi\'s EEO Policy Statement and the Know Your Rights poster.
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Citi, the leading global bank, has approximately 200 million customer accounts and operates in more than 160 countries. Citi provides a broad range of financial products and services including consumer banking, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. Our Enterprise Operations & Technology teams support the foundations of everything we do—from keeping the bank safe and managing global resources to providing the tools workers need and designing our digital architecture to ensure a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We\'ll enable growth and progress together. Role Summary:
The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The role aims to use infrastructure knowledge and policies to process data, resolve issues, and execute administrative tasks in support of Citi perimeter security infrastructure and related services. The perimeter security infrastructure includes firewall, proxy, remote access, and intrusion detection systems. The candidate will analyze customer requirements to ensure standards and policies are upheld from an information security perspective and support routine compliance activities. The role may involve planning and supporting technology improvements such as new infrastructure installations and hardware/software upgrades. Responsibilities
Create complex project plans, perform impact analyses, solve high-impact problems and projects, and provide resolutions to restore services Drive Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and automate repetitive tasks Review requirement documents, define hardware requirements, and examine/update processes and procedures as necessary Provide technical/strategic direction and act as advisor/coach to lower level analysts Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Responsible for overall operating system applications Contribute to technical direction and strategic decisions Has the ability to operate with a limited level of direct supervision Can exercise independence of judgement and autonomy Acts as SME to senior stakeholders and/or other team members Assess risk when business decisions are made, ensuring compliance with laws, rules and regulations, and escalating/control issues with transparency Skills and Qualifications
6+ years of relevant experience CheckPoint and Palo Alto firewall and intrusion detection devices BlueCoat and Squid proxies Zscaler SASE and ZTE Active Directory Networking and routing with BGP Traffic analysis: tcpdump/pcap/wireshark Linux/Unix Strong understanding of Enterprise Change, Incident and Problem Management Experience utilizing ServiceNow is a plus Also desired/emphasized are: Strong troubleshooting and communication skills Strong analytical and quantitative capability with attention to detail and ability to work in a demanding environment Flexibility and ability to multi-task, seeking guidance where necessary Strong communication skills, including verbal and written Ability to work as part of a team with remote colleagues in other countries Education
Bachelor\'s/University degree or equivalent experience Bachelor\'s Degree in Computer Science, Information Systems or related fields preferred Relevant Certifications
CheckPoint, Palo Alto firewalls CISSP or CCNA/CCNP as a plus This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group:
Technology Job Family:
Infrastructure Time Type:
Full time Primary Location:
Irving, Texas, United States Primary Location Full Time Salary Range:
$96,400.00 - $144,600.00 In addition to salary, Citi\'s offerings may include incentive and retention awards. Citi offers benefits including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including vacation, sick leave, and holidays. For more information, visit citibenefits.com. Anticipated Posting Close Date:
sept 11, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi\'s EEO Policy Statement and the Know Your Rights poster.
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