Backup Manager

About Citco Citco is a global leader in fund services, corporate governance, and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients needs. For more information about Citco, please visit www.citco.com About the Team & Business Line: Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence. As a core member of our Tech Ops Servers and Storage IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends. Qualifications You have 5+ years of hands-on experience in the IT infrastructure area, with a focus on backup, recovery, and storage systems. Previous experience in an IT management or IT team lead role. 3+ years of backup system administration experience (e.g., Cohesity, Veritas NetBackup, Veeam, Rubrik, Commvault). Managerial and strong leadership skills. Finance industry experience is preferred. Experience with cloud backup and disaster recovery solutions (AWS and Azure). Ability to develop and implement backup and recovery policies and procedures. Adaptability to changing technologies and business needs. You are self-motivated, innovative, and analytical with strong attention to detail and the ability to think laterally for problem solving. You are able to meet deadlines and adapt to changing priorities. Must be able to work in high-pressure environments, sometimes independently and sometimes as part of a project team. Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nations evolving diversity in the people we hire, and the culture we create in our organization. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Your Role: Responsible for maintaining system support for Enterprise Backup infrastructure, addressing the availability and security of backed-up data. Ensure the backup infrastructure is kept up to date, from both hardware and software perspectives; implement appropriate methodologies, standards, and best practices. Manage Backup administrators team. Responsible for coaching the Backup team and enhancing staff skills and career development. Run projects, prepare project plans, and work with the PMO team; liaise with cross-functional IT infrastructure teams. Provide backup infrastructure KRI reports to external and internal auditors, IT management, and OCM teams. Plan and deliver Backup roadmaps and annual deliverables plans. Monitor Service Desk queues and comply with quality guidelines when managing incidents. Respond to and comply with escalation policies and procedures. Provide 8x5 operational support; promptly respond to telephone calls, voicemails, and emails. Participate in weekend on-call schedules and be available to respond to emergency calls. Resolve and document system errors and performance issues. Perform root cause analysis of critical errors and outages.

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