St. Joseph's Medical Center
Director of Nursing- Med Surg
St. Joseph's Medical Center, Houston, Texas, United States, 77246
JOB SUMMARY:
Reports to CNO and is responsible for planning, organizing, directing and maintaining the management and delivery of quality patient care on all shifts within assigned service area. Regularly reviews and revises, as necessary, standards of care ensuring compliance with department and Hospital-wide performance improvement initiatives. Participates in investigation and resolution of patient concerns and complaints and ensures compliance with Hospital and regulatory agency requirements Responsible for supervising, directly or through a designee (dependent on unit size), licensed, exempt and nonexempt technical and support personnel working within their department of areas of responsibility.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center.
2. Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
3. Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.
4. Develops, secures approval of operating budgets for assigned service area in cooperation with the Director/Administrator of that area. Appropriately and effectively manages assigned product lines.
5. Maintains cooperative working relationships with physicians, Hospital departments, and Employees in order to obtain solutions to problems and improve coordination of services provided and improve patient, physician and Employee satisfaction. Ensures open lines of communications and identifies/manages interdepartmental communication problems.
6. Maintains and enhances SJMC's public and Employee relation efforts through contacts with patients, visitors and staff, and through investigation and resolution of complaints or concerns.
7. Plans and administers directly and through subordinate supervisory personnel, the effective management and delivery of quality patient care, encompassing several units and all shifts, within a broad grouping of patient services/units in accordance with departmental, Hospital and regulatory agency requirements.
8. Participates in developing department-wide goals and objectives, and in designing and implementing appropriate plans to meet agreed-upon goals in cooperation with other department managers. Assists in developing and meeting appropriate goals and objectives for each department assigned.
9. Participates in developing department-wide guidelines and procedures. Secures approval of patient guidelines and procedures for assigned departments.
10. Promotes continuous improvement in methods of delivery of patient care by revising and developing standards, monitoring improvement initiatives, implementing appropriate corrective actions to resolve discrepancies and ensuring adherence to improvement initiatives. Prepares special and recurring reports and analyses of operations for specific departments.
11. Serves as professional resource person to subordinates in resolving patient care or management problems.
12. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related conferences, seminars and the like. Develops and maintains a variety of external contacts with education institutions, regulatory and service agencies, community and professional organizations.
13. Works with Patient Satisfaction team to enhance the utilization of Press Ganey by developing a consistent and reliable measurement tool for compliments and complaints with timely feedback to departments leading to development of action plans. Assures implementation by reporting on a monthly basis to departments on the following:
a. Increased patient satisfaction scores
b. Increased Employee satisfaction scores
c. Increased Physician satisfaction scores
14. Supportive of the compliance program set forth by SJMC Healthcare and demonstrated by:
a. Upholds the Code of Conduct and Corporate Compliance.
b. Adheres to dealing appropriately and fairly with employee misconduct.
c. Enforces all compliance policies as they pertain to his/her area.
d. Provides and assures timely compliance education as requested by the Regional Compliance & Safety Officer and/or through corporate initiatives.
15. Sets an example to all staff in their daily activities.
16. Supports, reviews, and understands DNV's compliance activities and expectations. Ensures departmental compliance with DNV standards.
WORK EXPERIENCE:
· Approximately five to seven years progressively more responsible related work experience, with two years concurrent management experience in assigned specialty area, necessary in order to gain comprehensive knowledge of the organization, operation and coordination of several patient care units, in-depth and up-to-date knowledge of patient care theories and practices, and ability to contribute to overall department administration.
LICENSE/REGISTRATION/CERTIFICATION:
· Current State license as a Registered Nurse required.
· Current American Heart Association Healthcare Provider certification required.
EDUCATION & TRAINING:
· Advanced knowledge of nursing theory, practice and administration in order to direct planning and implementation of patient care over multiple units, and to prepare related reports, analyses, policies and budgets.
· A Bachelor's of Science degree from an approved School of Nursing is required. A Master's degree from an approved School of Nursing or related field is preferred. If a Master's degree is not held or employee is not currently working towards a Master's degree, certification in area of responsibility or certification in management is required.
SKILLS:
· Interpersonal skills necessary in order to provide effective leadership, maintain a variety of internal and external contacts.
· Work cooperatively with a variety of Hospital managers, executives and staff.
· Analytical abilities necessary in order to evaluate delivery of care systems and nursing results; respond to deficiencies by identifying and implementing appropriate corrective action; develop and administer procedures and budgets; and organize and direct work of subordinates.
Houston's oldest hospital is GROWING!
Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.
Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.
Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.
Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.
Reports to CNO and is responsible for planning, organizing, directing and maintaining the management and delivery of quality patient care on all shifts within assigned service area. Regularly reviews and revises, as necessary, standards of care ensuring compliance with department and Hospital-wide performance improvement initiatives. Participates in investigation and resolution of patient concerns and complaints and ensures compliance with Hospital and regulatory agency requirements Responsible for supervising, directly or through a designee (dependent on unit size), licensed, exempt and nonexempt technical and support personnel working within their department of areas of responsibility.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center.
2. Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
3. Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.
4. Develops, secures approval of operating budgets for assigned service area in cooperation with the Director/Administrator of that area. Appropriately and effectively manages assigned product lines.
5. Maintains cooperative working relationships with physicians, Hospital departments, and Employees in order to obtain solutions to problems and improve coordination of services provided and improve patient, physician and Employee satisfaction. Ensures open lines of communications and identifies/manages interdepartmental communication problems.
6. Maintains and enhances SJMC's public and Employee relation efforts through contacts with patients, visitors and staff, and through investigation and resolution of complaints or concerns.
7. Plans and administers directly and through subordinate supervisory personnel, the effective management and delivery of quality patient care, encompassing several units and all shifts, within a broad grouping of patient services/units in accordance with departmental, Hospital and regulatory agency requirements.
8. Participates in developing department-wide goals and objectives, and in designing and implementing appropriate plans to meet agreed-upon goals in cooperation with other department managers. Assists in developing and meeting appropriate goals and objectives for each department assigned.
9. Participates in developing department-wide guidelines and procedures. Secures approval of patient guidelines and procedures for assigned departments.
10. Promotes continuous improvement in methods of delivery of patient care by revising and developing standards, monitoring improvement initiatives, implementing appropriate corrective actions to resolve discrepancies and ensuring adherence to improvement initiatives. Prepares special and recurring reports and analyses of operations for specific departments.
11. Serves as professional resource person to subordinates in resolving patient care or management problems.
12. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related conferences, seminars and the like. Develops and maintains a variety of external contacts with education institutions, regulatory and service agencies, community and professional organizations.
13. Works with Patient Satisfaction team to enhance the utilization of Press Ganey by developing a consistent and reliable measurement tool for compliments and complaints with timely feedback to departments leading to development of action plans. Assures implementation by reporting on a monthly basis to departments on the following:
a. Increased patient satisfaction scores
b. Increased Employee satisfaction scores
c. Increased Physician satisfaction scores
14. Supportive of the compliance program set forth by SJMC Healthcare and demonstrated by:
a. Upholds the Code of Conduct and Corporate Compliance.
b. Adheres to dealing appropriately and fairly with employee misconduct.
c. Enforces all compliance policies as they pertain to his/her area.
d. Provides and assures timely compliance education as requested by the Regional Compliance & Safety Officer and/or through corporate initiatives.
15. Sets an example to all staff in their daily activities.
16. Supports, reviews, and understands DNV's compliance activities and expectations. Ensures departmental compliance with DNV standards.
WORK EXPERIENCE:
· Approximately five to seven years progressively more responsible related work experience, with two years concurrent management experience in assigned specialty area, necessary in order to gain comprehensive knowledge of the organization, operation and coordination of several patient care units, in-depth and up-to-date knowledge of patient care theories and practices, and ability to contribute to overall department administration.
LICENSE/REGISTRATION/CERTIFICATION:
· Current State license as a Registered Nurse required.
· Current American Heart Association Healthcare Provider certification required.
EDUCATION & TRAINING:
· Advanced knowledge of nursing theory, practice and administration in order to direct planning and implementation of patient care over multiple units, and to prepare related reports, analyses, policies and budgets.
· A Bachelor's of Science degree from an approved School of Nursing is required. A Master's degree from an approved School of Nursing or related field is preferred. If a Master's degree is not held or employee is not currently working towards a Master's degree, certification in area of responsibility or certification in management is required.
SKILLS:
· Interpersonal skills necessary in order to provide effective leadership, maintain a variety of internal and external contacts.
· Work cooperatively with a variety of Hospital managers, executives and staff.
· Analytical abilities necessary in order to evaluate delivery of care systems and nursing results; respond to deficiencies by identifying and implementing appropriate corrective action; develop and administer procedures and budgets; and organize and direct work of subordinates.
Houston's oldest hospital is GROWING!
Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.
Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.
Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.
Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.