School of Government Services
School of Government Services, Inc Program Associate Chapel Hill, NCFull time Apply for Program Associate
The primary role of the Program Associate position is to provide coordination and management of some of the Schools annual programs, courses, and conferences. These programs occur online, onsite or off-site and may include minimal travel. The specific programs assigned vary and can change from year to year. Program Associates oversee programs of mild to moderate complexity that range in size from single day programs to some less complex multiple day courses. Description
Position Summary
School of Government Services, Inc. assists faculty and staff at the UNC School of Government in carrying out its important mission: to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government. It is a nonprofit corporation and an official associated entity of the School of Government at The University of North Carolina at Chapel Hill. As the largest university-based local government training, advisory, and research organization in the United States, the UNC School of Government offers up to 200 courses, webinars, and specialized conferences for more than 12,000 public officials each year. The activities of School of Government Services include assisting the School with or carrying out research, consulting, advising, trainings and educational workshops and seminars, and other services and projects. Essential Duties and Responsibilities
The essential functions include, but are not limited to the following: Event Management Coordinate and manage event management services for continuing education programs, courses, and conferences of mild to moderate complexity levels. Facilitate program decisions applying expertise in event management, virtual class management and facilities coordination. Develop estimated budget for programs, monitor and manage expenses during implementation, and provide final financial and registration information to close the program. Work with Strategic Communications Division to develop marketing plan for each program and ensure that the plan is implemented. Monitor registrations and adjust communications and marketing approaches as appropriate to ensure program is effectively marketed to target audience and remains financially viable based on registration numbers. Coordinate all logistics for virtual, on and off-site programs, including facilities and lodging, course presenters and activities, course materials, catering, and other logistics as needed. Manage communications with prospective and registered participants before, during, and after the program. Respond to participant questions and issues in a timely fashion. Facilitate program post-mortems to identify lessons learned and changes to be implemented when the program is implemented again. Contract negotiation with hotels, conference centers, meeting sites and other vendors. Occasional travel may be required to support event management. Project Management Coordinate projects for faculty and project leads that require working across multiple groups or a high-level understanding of the schools mission, audiences, and/or processes. Work with faculty, project leads, and Programs Division Leadership to define the scope of effort required. Complete all tasks as identified in the project scope. Provide regular updates on project progress. Resolve issues that may arise, escalating issues to the Program Management Team Lead and/or faculty only when unable to reach a satisfactory resolution within the limits of the position. Team Support Provide administrative and operational support across the team as needed. Support the Team Lead, Assistant Dean for Programs or faculty team with administrative tasks. At the discretion of and as assigned by the Team Lead, assist Program Managers as needed with event and program management responsibilities. Best Practices and Process Improvement Identify best practices, help evaluate event management processes, and collaborate to improve processes. Communicate post-mortem results to Team Lead and Assistant Dean for Programs. Proactively identify processes or approaches that appear problematic or successful. Collaborate with team members and managers to determine ways to adapt processes. Contribute to the growth and ongoing evaluation of guidelines, processes, and best practices developed by and for the team. Minimum Qualifications (Knowledge, Skills, and Abilities)
1-3 years of in-person and/or virtual event planning experience. Ability to communicate effectively with various groups of constituents. Highly organized, task oriented with the ability to adapt quickly if necessary. Working knowledge of the Microsoft Office suite. Familiarity with Zoom, website management, Canvas, and Learning Stream are a plus.
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The primary role of the Program Associate position is to provide coordination and management of some of the Schools annual programs, courses, and conferences. These programs occur online, onsite or off-site and may include minimal travel. The specific programs assigned vary and can change from year to year. Program Associates oversee programs of mild to moderate complexity that range in size from single day programs to some less complex multiple day courses. Description
Position Summary
School of Government Services, Inc. assists faculty and staff at the UNC School of Government in carrying out its important mission: to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government. It is a nonprofit corporation and an official associated entity of the School of Government at The University of North Carolina at Chapel Hill. As the largest university-based local government training, advisory, and research organization in the United States, the UNC School of Government offers up to 200 courses, webinars, and specialized conferences for more than 12,000 public officials each year. The activities of School of Government Services include assisting the School with or carrying out research, consulting, advising, trainings and educational workshops and seminars, and other services and projects. Essential Duties and Responsibilities
The essential functions include, but are not limited to the following: Event Management Coordinate and manage event management services for continuing education programs, courses, and conferences of mild to moderate complexity levels. Facilitate program decisions applying expertise in event management, virtual class management and facilities coordination. Develop estimated budget for programs, monitor and manage expenses during implementation, and provide final financial and registration information to close the program. Work with Strategic Communications Division to develop marketing plan for each program and ensure that the plan is implemented. Monitor registrations and adjust communications and marketing approaches as appropriate to ensure program is effectively marketed to target audience and remains financially viable based on registration numbers. Coordinate all logistics for virtual, on and off-site programs, including facilities and lodging, course presenters and activities, course materials, catering, and other logistics as needed. Manage communications with prospective and registered participants before, during, and after the program. Respond to participant questions and issues in a timely fashion. Facilitate program post-mortems to identify lessons learned and changes to be implemented when the program is implemented again. Contract negotiation with hotels, conference centers, meeting sites and other vendors. Occasional travel may be required to support event management. Project Management Coordinate projects for faculty and project leads that require working across multiple groups or a high-level understanding of the schools mission, audiences, and/or processes. Work with faculty, project leads, and Programs Division Leadership to define the scope of effort required. Complete all tasks as identified in the project scope. Provide regular updates on project progress. Resolve issues that may arise, escalating issues to the Program Management Team Lead and/or faculty only when unable to reach a satisfactory resolution within the limits of the position. Team Support Provide administrative and operational support across the team as needed. Support the Team Lead, Assistant Dean for Programs or faculty team with administrative tasks. At the discretion of and as assigned by the Team Lead, assist Program Managers as needed with event and program management responsibilities. Best Practices and Process Improvement Identify best practices, help evaluate event management processes, and collaborate to improve processes. Communicate post-mortem results to Team Lead and Assistant Dean for Programs. Proactively identify processes or approaches that appear problematic or successful. Collaborate with team members and managers to determine ways to adapt processes. Contribute to the growth and ongoing evaluation of guidelines, processes, and best practices developed by and for the team. Minimum Qualifications (Knowledge, Skills, and Abilities)
1-3 years of in-person and/or virtual event planning experience. Ability to communicate effectively with various groups of constituents. Highly organized, task oriented with the ability to adapt quickly if necessary. Working knowledge of the Microsoft Office suite. Familiarity with Zoom, website management, Canvas, and Learning Stream are a plus.
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