University Partners
Overview
Our student housing community in Lubbock, Texas is hiring for a Part-Time Leasing Consultant! Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the communitys most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections. Responsibilities Will always include those specifically assigned by the immediate supervisor. Provide excellent service to all residents, prospects, and visitors to the community. Effectively lease apartments in accordance with occupancy goals. Follow Fair Housing Standards in all dealings with prospects and residents. Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. Conduct the application review for each lease including credit and income verifications and background checks. Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. Ensure the condition of leased apartments prior to move-in, including a final inspection. Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. Complete all tasks necessary to successfully operate the leasing office. Specific Responsibilities:
Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit. Answer all phone calls, emails, and voicemails that come in throughout the day. Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper. Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification. Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication. Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information. Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly. Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems. Renewals: complete renewal effort tasks as necessary. Monthly/On-Going: Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date. Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager. Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager. Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents. TURN: Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication. Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process. Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in: Obtain utility hook-up verification from resident (or no mail key). Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters). Confirm resident contact information & demographics in Entrata.
Qualifications
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. Excellent customer service, sales, and negotiation skills. Good communication and listening skills. Able to speak effectively before groups of customers or employees of the organization. Able to read and understand lease documents. Able to be an effective team player and interact well with others. Organized and detail oriented. Patient, even-tempered and works well under pressure. Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals. Able to write routine reports and correspondence. Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations. Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to follow directions from a supervisor. Able to understand and follow posted work rules and procedures. Able to accept constructive criticism.
Education and Experience
Bachelors Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Other and/or Preferred Education/Experience
Knowledgeable in Microsoft Word and Excel. Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
None
Job Performance and Success Factor Requirements
Cooperation, Influence, Teamwork & Business Relationships 25% Internal/External Relationships 20% Decision Making/ Initiative 25% Analytical & Problem Solving 16.67% Practical Judgment 16.67% Job Knowledge and/or Job Specific Skills 25% Work Quantity 16.67% Creativity & Productivity 16.67% Professional/Technical/Communication Skills 25% Ethics & Values 14.29% Integrity 14.29% Reliability & Punctuality 14.29% Approachability & Composure 14.29%
Working Environment and Physical Demands
Office environment Outdoors environment Mechanical facility Changing weather conditions Toxic or caustic chemicals Odors or fumes Electrical current Loud machine/Equipment noise Walking Standing Climb or balance Lifting over 10 lbs. Reach with hands & arms Stoop, kneel, crouch or crawl Talk or hear Travel Outside the area
Supervisory Responsibility
Does this job have supervisory responsibilities? No Application Questions and EEO Information
I identify as one or more of the classifications of protected veteran listed above I am not a protected veteran I do not wish to answer
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whom makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohns Disease, irritable bowel syndrome Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr
Our student housing community in Lubbock, Texas is hiring for a Part-Time Leasing Consultant! Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the communitys most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections. Responsibilities Will always include those specifically assigned by the immediate supervisor. Provide excellent service to all residents, prospects, and visitors to the community. Effectively lease apartments in accordance with occupancy goals. Follow Fair Housing Standards in all dealings with prospects and residents. Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. Conduct the application review for each lease including credit and income verifications and background checks. Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. Ensure the condition of leased apartments prior to move-in, including a final inspection. Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. Complete all tasks necessary to successfully operate the leasing office. Specific Responsibilities:
Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit. Answer all phone calls, emails, and voicemails that come in throughout the day. Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper. Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification. Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication. Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information. Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly. Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems. Renewals: complete renewal effort tasks as necessary. Monthly/On-Going: Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date. Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager. Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager. Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents. TURN: Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication. Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process. Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in: Obtain utility hook-up verification from resident (or no mail key). Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters). Confirm resident contact information & demographics in Entrata.
Qualifications
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. Excellent customer service, sales, and negotiation skills. Good communication and listening skills. Able to speak effectively before groups of customers or employees of the organization. Able to read and understand lease documents. Able to be an effective team player and interact well with others. Organized and detail oriented. Patient, even-tempered and works well under pressure. Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals. Able to write routine reports and correspondence. Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations. Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to follow directions from a supervisor. Able to understand and follow posted work rules and procedures. Able to accept constructive criticism.
Education and Experience
Bachelors Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Other and/or Preferred Education/Experience
Knowledgeable in Microsoft Word and Excel. Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
None
Job Performance and Success Factor Requirements
Cooperation, Influence, Teamwork & Business Relationships 25% Internal/External Relationships 20% Decision Making/ Initiative 25% Analytical & Problem Solving 16.67% Practical Judgment 16.67% Job Knowledge and/or Job Specific Skills 25% Work Quantity 16.67% Creativity & Productivity 16.67% Professional/Technical/Communication Skills 25% Ethics & Values 14.29% Integrity 14.29% Reliability & Punctuality 14.29% Approachability & Composure 14.29%
Working Environment and Physical Demands
Office environment Outdoors environment Mechanical facility Changing weather conditions Toxic or caustic chemicals Odors or fumes Electrical current Loud machine/Equipment noise Walking Standing Climb or balance Lifting over 10 lbs. Reach with hands & arms Stoop, kneel, crouch or crawl Talk or hear Travel Outside the area
Supervisory Responsibility
Does this job have supervisory responsibilities? No Application Questions and EEO Information
I identify as one or more of the classifications of protected veteran listed above I am not a protected veteran I do not wish to answer
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whom makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohns Disease, irritable bowel syndrome Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr