Harrison Group Resort Hotels & Restaurants
Night Audit & Front Desk
Harrison Group Resort Hotels & Restaurants, Virginia Beach, Virginia, us, 23450
Join to apply for the
Night Audit & Front Desk
role at
Harrison Group Resort Hotels & Restaurants 6 days ago Be among the first 25 applicants Join to apply for the
Night Audit & Front Desk
role at
Harrison Group Resort Hotels & Restaurants The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.
Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.
Front Desk Clerk & Night Audit Responsibilities
Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests, collecting necessary information (like contact details and exact dates of their stay). Welcome guests upon their arrival and assign rooms. Provide information about our hotel, available rooms, rates, and amenities. Respond to clients complaints in a timely and professional manner. Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services when appropriate. Maintain updated records of bookings and payments. Minimum of two night audit shifts a week. Balance daily transactions and reconcile financial reports. Prepare and distribute daily reports for management. Process end-of-day procedures, ensuring all systems and accounts are properly updated. Assist late-night guests with check-ins, check-outs, and inquiries. Monitor property security, addressing any overnight concerns or disturbances. Perform additional duties as needed.
Minimum Requirements
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role. Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS. Understanding of how travel planning websites operate, like Booking and TripAdvisor. Customer service attitude. Excellent communication and organizational skills. A degree in hotel management is a plus.
Benefits
After a measurement period 401k Paid time off Health, life, dental, and vision insurance Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at Harrison Group Resort Hotels & Restaurants by 2x Get notified about new Night Auditor jobs in
Virginia Beach, VA . Virginia Beach, VA $16.00-$16.00 1 month ago Front Desk Representative, Country Inn & Suites Oceanfront
Springhill Suites - Front Desk Agent (Full Time)
Virginia Beach, VA $16.00-$16.00 1 month ago Hotel Night Auditor | Hampton Inn North - Oceanfront
Virginia Beach, VA $17.00-$18.50 3 weeks ago Hampton, VA $35,000.00-$50,000.00 4 months ago Fairfield Inn & Suites - Front Desk Agent (PT)
Virginia Beach, VA $16.00-$16.00 4 weeks ago Relief Night Auditor - Country Inn & Suites
Virginia Beach, VA $16.00-$16.00 4 weeks ago Virginia Beach, VA $15.00-$15.00 1 month ago Virginia Beach, VA $14.00-$14.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Night Audit & Front Desk
role at
Harrison Group Resort Hotels & Restaurants 6 days ago Be among the first 25 applicants Join to apply for the
Night Audit & Front Desk
role at
Harrison Group Resort Hotels & Restaurants The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.
Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.
Front Desk Clerk & Night Audit Responsibilities
Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests, collecting necessary information (like contact details and exact dates of their stay). Welcome guests upon their arrival and assign rooms. Provide information about our hotel, available rooms, rates, and amenities. Respond to clients complaints in a timely and professional manner. Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services when appropriate. Maintain updated records of bookings and payments. Minimum of two night audit shifts a week. Balance daily transactions and reconcile financial reports. Prepare and distribute daily reports for management. Process end-of-day procedures, ensuring all systems and accounts are properly updated. Assist late-night guests with check-ins, check-outs, and inquiries. Monitor property security, addressing any overnight concerns or disturbances. Perform additional duties as needed.
Minimum Requirements
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role. Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS. Understanding of how travel planning websites operate, like Booking and TripAdvisor. Customer service attitude. Excellent communication and organizational skills. A degree in hotel management is a plus.
Benefits
After a measurement period 401k Paid time off Health, life, dental, and vision insurance Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at Harrison Group Resort Hotels & Restaurants by 2x Get notified about new Night Auditor jobs in
Virginia Beach, VA . Virginia Beach, VA $16.00-$16.00 1 month ago Front Desk Representative, Country Inn & Suites Oceanfront
Springhill Suites - Front Desk Agent (Full Time)
Virginia Beach, VA $16.00-$16.00 1 month ago Hotel Night Auditor | Hampton Inn North - Oceanfront
Virginia Beach, VA $17.00-$18.50 3 weeks ago Hampton, VA $35,000.00-$50,000.00 4 months ago Fairfield Inn & Suites - Front Desk Agent (PT)
Virginia Beach, VA $16.00-$16.00 4 weeks ago Relief Night Auditor - Country Inn & Suites
Virginia Beach, VA $16.00-$16.00 4 weeks ago Virginia Beach, VA $15.00-$15.00 1 month ago Virginia Beach, VA $14.00-$14.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr