TESTQ Technologies Limited
Technical Support:
Provide first-level technical support to end-users via phone, email, or in-person, resolving issues related to hardware, software, and network connectivity. Troubleshooting:
Troubleshoot and diagnose technical issues, using tools provided by customer. Incident Management: Manage and resolve incidents in a timely and efficient manner, ensuring on time support to business team. Communication:
Timely communication within the team and to business team for requirement and information. Knowledge Management: Update help documents on regular basis. Ticket Management: Manage and update accurate incident and change information in the ticket tool Collaboration:
Collaborate with other IT teams, such as L2 and L3 support, to resolve technical issues on site. Customer Satisfaction: Ensure high levels of customer satisfaction, responding to user feedback and concerns in a professional manner. Requirements: Education:
Bachelor's degree or Relevant diploma in Information Technology, or a related field. Technical Skills: Proficiency in operating systems (Windows 10, Windows 11, Linux) Familiarity with Microsoft Office 365 concept and application configuration and troubleshooting. Basic understanding of network fundamentals (TCP/IP, DNS, DHCP) Knowledge of ITIL Experience: 0-2 years of experience in IT support, preferably in corporate. Soft Skills: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced, dynamic environment Customer-focused and results-driven approach, User centric approach. #J-18808-Ljbffr
Provide first-level technical support to end-users via phone, email, or in-person, resolving issues related to hardware, software, and network connectivity. Troubleshooting:
Troubleshoot and diagnose technical issues, using tools provided by customer. Incident Management: Manage and resolve incidents in a timely and efficient manner, ensuring on time support to business team. Communication:
Timely communication within the team and to business team for requirement and information. Knowledge Management: Update help documents on regular basis. Ticket Management: Manage and update accurate incident and change information in the ticket tool Collaboration:
Collaborate with other IT teams, such as L2 and L3 support, to resolve technical issues on site. Customer Satisfaction: Ensure high levels of customer satisfaction, responding to user feedback and concerns in a professional manner. Requirements: Education:
Bachelor's degree or Relevant diploma in Information Technology, or a related field. Technical Skills: Proficiency in operating systems (Windows 10, Windows 11, Linux) Familiarity with Microsoft Office 365 concept and application configuration and troubleshooting. Basic understanding of network fundamentals (TCP/IP, DNS, DHCP) Knowledge of ITIL Experience: 0-2 years of experience in IT support, preferably in corporate. Soft Skills: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced, dynamic environment Customer-focused and results-driven approach, User centric approach. #J-18808-Ljbffr