CareSource
Team Lead, Customer Care - Provider - R9556
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Team Lead, Customer Care - Provider - R9556
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2 days ago Be among the first 25 applicants Join to apply for the
Team Lead, Customer Care - Provider - R9556
role at
CareSource Job Summary
The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met. Job Summary
The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met.
Essential Functions
Conduct regularly scheduled coaching conversations; listening and providing feedback for improved performance, and when applicable, create performance improvement plans Properly document coaching and development conversations in HR system Complete performance appraisals; write appropriate corrective actions, when needed Conduct monthly team meetings and huddles to inform, drive, and foster an environment of team building and allow for ongoing communications Analyze and leverage data to make recommendations, decisions and improve team performance Monitor key operational performance indicators on a daily, weekly, monthly basis to identify key trends and develop action plans that address opportunities Identify processes, tools, systems, and behaviors that cause negative impact on efficiency and customer service results, leading to continuous improvement solutions Build positive relationships and interactions with internal peers, leaders, and cross functional partners through strong follow through and communication Promote positive change management Facilitate timely resolution of member, provider, corporate, compliance, and any other tasks requiring deadlines Implement, enforce, and support company and departmental policies and procedures Maintain a deep understanding and stay informed on business, new product, tools, processes, etc. Monitor and evaluate calls for quality, compliance, efficiency, and customer satisfaction purposes; actively participate in the internal quality program Conduct interviews and evaluate candidates for hiring purposes Perform any other job duties as requested or assigned
Education And Experience
High School Diploma or GED is required Associates Degree or equivalent years of relevant work experience is preferred Minimum of three years (3) of customer service experience, to include a minimum of one (1) year in a call center environment is required Previous supervisory/leadership experience in a call center environment is strongly preferred
Competencies, Knowledge And Skills
Intermediate proficiency level in MS Word, Excel and PowerPoint Ability to communicate verbally and in written form with a variety of levels within organization Ability to work independently and within a team environment Familiarity of the healthcare field and knowledge of Medicaid or Medicare is preferred Attention to detail Critical listening and thinking skills Coaching and development skills Strategic management skills Proper grammar usage Time management skills Conflict resolution skills Customer service oriented Leadership experience and skills Critical listening and thinking skills Decision making/problem solving skills
Licensure And Certification
None
Working Conditions
General office environment; may be required to sit or stand for extended periods of time
Compensation Range
$53,400.00 - $85,600.00 CareSource takes into consideration a combination of a candidates education, training, and experience as well as the positions scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employees total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type
Salary
Competencies
Create an Inclusive Environment - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Insurance Referrals increase your chances of interviewing at CareSource by 2x Get notified about new Customer Care Team Lead jobs in
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Join to apply for the
Team Lead, Customer Care - Provider - R9556
role at
CareSource Continue with Google Continue with Google Team Lead, Customer Care - Provider - R9556
2 days ago Be among the first 25 applicants Join to apply for the
Team Lead, Customer Care - Provider - R9556
role at
CareSource Job Summary
The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met. Job Summary
The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met.
Essential Functions
Conduct regularly scheduled coaching conversations; listening and providing feedback for improved performance, and when applicable, create performance improvement plans Properly document coaching and development conversations in HR system Complete performance appraisals; write appropriate corrective actions, when needed Conduct monthly team meetings and huddles to inform, drive, and foster an environment of team building and allow for ongoing communications Analyze and leverage data to make recommendations, decisions and improve team performance Monitor key operational performance indicators on a daily, weekly, monthly basis to identify key trends and develop action plans that address opportunities Identify processes, tools, systems, and behaviors that cause negative impact on efficiency and customer service results, leading to continuous improvement solutions Build positive relationships and interactions with internal peers, leaders, and cross functional partners through strong follow through and communication Promote positive change management Facilitate timely resolution of member, provider, corporate, compliance, and any other tasks requiring deadlines Implement, enforce, and support company and departmental policies and procedures Maintain a deep understanding and stay informed on business, new product, tools, processes, etc. Monitor and evaluate calls for quality, compliance, efficiency, and customer satisfaction purposes; actively participate in the internal quality program Conduct interviews and evaluate candidates for hiring purposes Perform any other job duties as requested or assigned
Education And Experience
High School Diploma or GED is required Associates Degree or equivalent years of relevant work experience is preferred Minimum of three years (3) of customer service experience, to include a minimum of one (1) year in a call center environment is required Previous supervisory/leadership experience in a call center environment is strongly preferred
Competencies, Knowledge And Skills
Intermediate proficiency level in MS Word, Excel and PowerPoint Ability to communicate verbally and in written form with a variety of levels within organization Ability to work independently and within a team environment Familiarity of the healthcare field and knowledge of Medicaid or Medicare is preferred Attention to detail Critical listening and thinking skills Coaching and development skills Strategic management skills Proper grammar usage Time management skills Conflict resolution skills Customer service oriented Leadership experience and skills Critical listening and thinking skills Decision making/problem solving skills
Licensure And Certification
None
Working Conditions
General office environment; may be required to sit or stand for extended periods of time
Compensation Range
$53,400.00 - $85,600.00 CareSource takes into consideration a combination of a candidates education, training, and experience as well as the positions scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employees total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type
Salary
Competencies
Create an Inclusive Environment - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Insurance Referrals increase your chances of interviewing at CareSource by 2x Get notified about new Customer Care Team Lead jobs in
Nevada, United States . Remote Customer Service Representative - Full Time
Las Vegas, NV $38,000 - $45,000 2 weeks ago Remote, Contact Center Representative (PHA)
Customer Service Representative - Phone and Chat - Las Vegas, NV
Customer Service Representative - Phones and Chat
Las Vegas, NV $60,000.00 - $71,500.00 3 weeks ago Vibee - Seasonal Fan Experience Concierge Coordinator
Las Vegas, NV $59,500.00 - $110,500.00 2 days ago Customer Service Representative - CCC Mountain/Pacific Time Zones
Vibee - Seasonal Fan Experience Concierge Coordinator
Las Vegas, NV $50,000 - $65,000 1 month ago Absence Customer Experience Specialist - Nevada
Customer Solutions Advisor, Amazon Key for Business
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr