Team Leader of Client Service

Team Leader of Client Service Sacramento, CA (Onsite) Monday-Friday, 9am-6pm CSCs Corporate Transactions Sacramento team is seeking a Team Leader to lead a team of Client Service Representatives responsible for providing excellent client service while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will supervise, manage, motivate, and guide team members daily. As the primary contact for the team, strong communication skills are essential. The ideal candidate will be detail-oriented and capable of leading by example to achieve team goals. Key responsibilities include: Create an inspiring team environment with open communication Develop key performance indicators and clear team goals Delegate tasks effectively and set deadlines Oversee daily operations Monitor team performance and conduct reviews Handle customer complaints and escalations Design and implement processes and operational policies Manage employee development and training Motivate team members to meet objectives Identify training needs and provide coaching Listen to team feedback and resolve issues Recognize and reward high performance Ensure high levels of productivity, service, and client satisfaction Organize team-building activities Qualifications for success: At least 3 years of leadership experience, preferably in customer service or compliance industries Proven ability to mentor and develop employees Strong knowledge of performance metrics Proficiency in MS Office, especially Excel Excellent written and verbal communication skills Strong organizational and time management skills Decision-making capabilities Effective change management skills Analytical and problem-solving skills Attention to detail CSC offers a salary range of approximately $70,000 to $80,000, depending on experience and location. Candidates must be eligible to work without sponsorship. On-site presence or time zone considerations may be required based on business needs. #J-18808-Ljbffr