Wesley Mission Queensland
Level 2 Application Support Officer
Wesley Mission Queensland, Copan, Oklahoma, United States, 74022
Attractive Remuneration + NFP Salary Packaging
Overview
Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect. We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell. Role
Your role as a L2 Application Support Officer The L2 Application Support Officer position sits within the Business Solutions Group (BSG) team and is responsible for the support of a vast range of SaaS applications running within the WMQ ecosystem, resolving issues that arise quickly with quality as well as driving continuous improvement across the platforms, contributing directly to customer satisfaction and product success. This role requires the ability to analyse and align cross-system functionality to ensure seamless end-to-end operations and user experiences. The L2 Application Support position also serves as a key escalation point and leads the resolution of complex incidents and problems. This role includes a mandatory requirement to participate in a 24/7 rotational on-call roster and provide after-hours support when required. Utilising specialist technical knowledge and proactive support of business-critical applications including testing and release activities Provide critical thinking to analyse root cause and provide permanent fix or workaround for identified application issues. Actively identify and manage incidents within incident management process to provide timely service recovery when required. Respond to incidents according to ITIL-aligned processes to ensure rapid service recovery, including during after-hours and on-call periods. Manage SaaS system configurations, user permissions, and integrations with precision and consistency. Drive system investigations and resolutions with urgency and accountability, minimizing impact on users and operations. About you
Exceptional attention to detail, especially when working with data, configurations, and system logic Experience supporting SaaS platforms using ITIL Ability to work in an agile environment, manage priorities and projects, and be strongly customer focused. Availability to participate in a rotating 24/7 on-call support roster What you'll need to start at WMQ
Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement. Relevant probity checks required by legislation and WMQ Limited policy. Current Drivers Licence and willingness to drive in the course of work. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members: Support from our Employee Wellbeing Program we are recognised as an Advanced Mental Health First Aid Skilled Workplace. Access to salary packaging benefits that enable you to increase your take-home pay Access to discounts on private health insurance, gym memberships and travel Commitment to Reconciliation
WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples. Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy. #J-18808-Ljbffr
Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect. We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell. Role
Your role as a L2 Application Support Officer The L2 Application Support Officer position sits within the Business Solutions Group (BSG) team and is responsible for the support of a vast range of SaaS applications running within the WMQ ecosystem, resolving issues that arise quickly with quality as well as driving continuous improvement across the platforms, contributing directly to customer satisfaction and product success. This role requires the ability to analyse and align cross-system functionality to ensure seamless end-to-end operations and user experiences. The L2 Application Support position also serves as a key escalation point and leads the resolution of complex incidents and problems. This role includes a mandatory requirement to participate in a 24/7 rotational on-call roster and provide after-hours support when required. Utilising specialist technical knowledge and proactive support of business-critical applications including testing and release activities Provide critical thinking to analyse root cause and provide permanent fix or workaround for identified application issues. Actively identify and manage incidents within incident management process to provide timely service recovery when required. Respond to incidents according to ITIL-aligned processes to ensure rapid service recovery, including during after-hours and on-call periods. Manage SaaS system configurations, user permissions, and integrations with precision and consistency. Drive system investigations and resolutions with urgency and accountability, minimizing impact on users and operations. About you
Exceptional attention to detail, especially when working with data, configurations, and system logic Experience supporting SaaS platforms using ITIL Ability to work in an agile environment, manage priorities and projects, and be strongly customer focused. Availability to participate in a rotating 24/7 on-call support roster What you'll need to start at WMQ
Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement. Relevant probity checks required by legislation and WMQ Limited policy. Current Drivers Licence and willingness to drive in the course of work. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members: Support from our Employee Wellbeing Program we are recognised as an Advanced Mental Health First Aid Skilled Workplace. Access to salary packaging benefits that enable you to increase your take-home pay Access to discounts on private health insurance, gym memberships and travel Commitment to Reconciliation
WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples. Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy. #J-18808-Ljbffr