Information Resource Group
Active Directory Administrator
Information Resource Group, Raleigh, North Carolina, United States, 27601
Job Title:
Active Directory Administrator Location:
Raleigh, NC Duration:
11 Months Contract (with possible extensions) Job Description IRG Clients is seeking an
Active Directory Administrator
to join the Service Desk/Accounts Team. This role involves providing advanced technical support, account administration, and security management for 12,000 end-users across the organization. The ideal candidate will serve as a
subject matter expert in Active Directory , with strong skills in account management, troubleshooting, and IT operations. The role requires excellent communication, customer service, and problem-solving abilities to effectively support users, manage incidents, and ensure compliance with IT security standards. Responsibilities Administer and manage Active Directory accounts, groups, and permissions. Troubleshoot data access, application access, and Active Directory issues. Resolve incidents and service requests using
ServiceNow , ensuring timely response and documentation. Support end-user needs including password resets, software/hardware troubleshooting, and incident management. Implement IT security policies and protect data from unauthorized access or misuse. Create, update, and maintain documentation for processes, procedures, and operational standards. Communicate technical information clearly to both technical and non-technical users. Lead or participate in IT projects, ensuring successful delivery and reporting status to management. Distribute agency-wide technology communications and updates as needed. Required Skills & Experience 3 years of experience administering
Microsoft Active Directory (2008/2012)
in a multi-site, multi-domain environment. Strong background in
account management and IT operations . Proficiency in troubleshooting complex technical issues independently. Experience with
ServiceNow
or similar call tracking systems. Solid understanding of
IT security policies and practices . Ability to analyze client needs and develop effective solutions. Excellent communication skills (verbal and written) with strong customer service orientation. Strong analytical and problem-solving skills with ability to manage critical incidents. Ability to work independently, prioritize tasks, and manage time effectively.
#J-18808-Ljbffr
Active Directory Administrator Location:
Raleigh, NC Duration:
11 Months Contract (with possible extensions) Job Description IRG Clients is seeking an
Active Directory Administrator
to join the Service Desk/Accounts Team. This role involves providing advanced technical support, account administration, and security management for 12,000 end-users across the organization. The ideal candidate will serve as a
subject matter expert in Active Directory , with strong skills in account management, troubleshooting, and IT operations. The role requires excellent communication, customer service, and problem-solving abilities to effectively support users, manage incidents, and ensure compliance with IT security standards. Responsibilities Administer and manage Active Directory accounts, groups, and permissions. Troubleshoot data access, application access, and Active Directory issues. Resolve incidents and service requests using
ServiceNow , ensuring timely response and documentation. Support end-user needs including password resets, software/hardware troubleshooting, and incident management. Implement IT security policies and protect data from unauthorized access or misuse. Create, update, and maintain documentation for processes, procedures, and operational standards. Communicate technical information clearly to both technical and non-technical users. Lead or participate in IT projects, ensuring successful delivery and reporting status to management. Distribute agency-wide technology communications and updates as needed. Required Skills & Experience 3 years of experience administering
Microsoft Active Directory (2008/2012)
in a multi-site, multi-domain environment. Strong background in
account management and IT operations . Proficiency in troubleshooting complex technical issues independently. Experience with
ServiceNow
or similar call tracking systems. Solid understanding of
IT security policies and practices . Ability to analyze client needs and develop effective solutions. Excellent communication skills (verbal and written) with strong customer service orientation. Strong analytical and problem-solving skills with ability to manage critical incidents. Ability to work independently, prioritize tasks, and manage time effectively.
#J-18808-Ljbffr