HYATT Hotels
Front Desk Manager
Join Our Team as a Front Desk Manager! At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you're a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests! KEY SKILLS/RESPONSIBILITIES Customer Service Orientation:
Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay. Leadership and Supervisory Skills:
Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures. Problem-Solving Ability:
Anticipate and address issues proactively to ensure smooth operations and guest satisfaction. Communication Skills:
Clearly convey information and resolve concerns from co-workers and guests effectively. Financial Acumen:
Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis. EDUCATION & EXPERIENCE 5+ years of progressive experience in a hotel or related field with supervisory experience 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. Proficient in Windows operating systems, spreadsheets, and word processing. Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. Valid driver's license from the applicable state. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering
Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan UNCOVER TIMELESS LUXURY IN UPTOWN OAKLAND To us, Oakland means innovation, adventure, and restless creativity. At Kissel Uptown Oakland, stay in the core of the city's most vibrant district, Uptown, the center of an eclectic arts and entertainment scene. Our story and this hotel honor the city's past by celebrating a thriving Oakland of the present. This restored and reimagined building embraces the neighborhood's history and spirit with grand Beaux-Arts architecturetowering columns, locally-commissioned artworks, bold dcor, and plentiful natural light. Here, guests are steps away from entertainment, shopping, dining and gathering spaces for the city's ardent innovators, artists, and mavericks. We're adjacent to the diverse restaurants and venues at The Hive, and a short walk from Art Deco landmarks like the Fox Theater. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Join Our Team as a Front Desk Manager! At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you're a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests! KEY SKILLS/RESPONSIBILITIES Customer Service Orientation:
Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay. Leadership and Supervisory Skills:
Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures. Problem-Solving Ability:
Anticipate and address issues proactively to ensure smooth operations and guest satisfaction. Communication Skills:
Clearly convey information and resolve concerns from co-workers and guests effectively. Financial Acumen:
Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis. EDUCATION & EXPERIENCE 5+ years of progressive experience in a hotel or related field with supervisory experience 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. Proficient in Windows operating systems, spreadsheets, and word processing. Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. Valid driver's license from the applicable state. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering
Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan UNCOVER TIMELESS LUXURY IN UPTOWN OAKLAND To us, Oakland means innovation, adventure, and restless creativity. At Kissel Uptown Oakland, stay in the core of the city's most vibrant district, Uptown, the center of an eclectic arts and entertainment scene. Our story and this hotel honor the city's past by celebrating a thriving Oakland of the present. This restored and reimagined building embraces the neighborhood's history and spirit with grand Beaux-Arts architecturetowering columns, locally-commissioned artworks, bold dcor, and plentiful natural light. Here, guests are steps away from entertainment, shopping, dining and gathering spaces for the city's ardent innovators, artists, and mavericks. We're adjacent to the diverse restaurants and venues at The Hive, and a short walk from Art Deco landmarks like the Fox Theater. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.