SMC Corporation of America
Senior Desktop Engineer
SMC Corporation of America, Noblesville, Indiana, United States, 46060
PURPOSE
The Senior Desktop Engineer role will be responsible for the day-to-day management and support of SMC's physical endpoints. This role will involve working with other IT teams to efficiently manage the full range of physical computers & mobile devices at SMC. The senior desktop engineer uses a collection of management tools to ensure these computers are fully updated and patched. The Senior Desktop Engineer ensures SMC's computers is running and available, delivering a reliable and effective end-user experience.
ESSENTIAL DUTIES
Provides support for current and future desktops, laptops and mobile devices Serve as a point of escalation for end point compute environment (physical computers and mobile devices) Lead regular patching and upgrading SMC's computers and mobile devices using device management tools to deliver packaging software packages & updates Follow SMC IT security policies, procedures and, established standards Adhere to SMC's IT change control (enablement) process Lead continuous improvement efforts around the end point management and support processes Lead the discovery of metrics to report on end point compute environment performance and effectiveness Work with the Infrastructure and Operations teams supporting initiatives to automate processes All other duties as assigned PHYSICAL DEMANDS / WORK ENVIRONMENT
Collaborative team environment in a shared workspace Carry a company-provided phone & participate in on-call rotation General office, computer room, warehouse, and factory areas Off-hours work and travel as required Sitting for long periods Minimum lifting requirements of 25 pounds MINIMUM REQUIREMENTS
Associate degree in Computer Science / Information Technology or relevant work experience 3+ years' experience in a technical support role 3+ years of experience with Active Directory Group Policy, Windows Administration Basic understanding ITSM Principles or ITIL4 Foundations certification A+ and / or MCSA Certification is preferred Experience using MECM/SCCM, Intune for managing deployments and device updates Familiarity with other remote device management tools (Tanium, Beyond Trust) Must have proficient knowledge of operating systems, network systems, and IT architecture Excellent interpersonal communication skills
For internal use only: IT001
Provides support for current and future desktops, laptops and mobile devices Serve as a point of escalation for end point compute environment (physical computers and mobile devices) Lead regular patching and upgrading SMC's computers and mobile devices using device management tools to deliver packaging software packages & updates Follow SMC IT security policies, procedures and, established standards Adhere to SMC's IT change control (enablement) process Lead continuous improvement efforts around the end point management and support processes Lead the discovery of metrics to report on end point compute environment performance and effectiveness Work with the Infrastructure and Operations teams supporting initiatives to automate processes All other duties as assigned PHYSICAL DEMANDS / WORK ENVIRONMENT
Collaborative team environment in a shared workspace Carry a company-provided phone & participate in on-call rotation General office, computer room, warehouse, and factory areas Off-hours work and travel as required Sitting for long periods Minimum lifting requirements of 25 pounds MINIMUM REQUIREMENTS
Associate degree in Computer Science / Information Technology or relevant work experience 3+ years' experience in a technical support role 3+ years of experience with Active Directory Group Policy, Windows Administration Basic understanding ITSM Principles or ITIL4 Foundations certification A+ and / or MCSA Certification is preferred Experience using MECM/SCCM, Intune for managing deployments and device updates Familiarity with other remote device management tools (Tanium, Beyond Trust) Must have proficient knowledge of operating systems, network systems, and IT architecture Excellent interpersonal communication skills
For internal use only: IT001