David Weekley Homes
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Warranty
Orlando, FL
Warranty Service Manager
Orlando, FL
Warranty Service Manager
Apply Now
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Job Description
David Weekley Homes is seeking a dynamic Warranty Service Manager (WSM) to join our Orlando team. This role calls for a proactive self-starter who thrives both independently and collaboratively. The WSM will partner closely with customers, builders, and trade partners in a fast-paced environment, delivering exceptional service while ensuring the highest levels of customer satisfaction.
WSM's resolve warranty calls made by David Weekley Homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. Warranty Service Managers are responsible for overseeing warranty resolutions across multiple assigned communities. This role is field based, with most work performed in or around the supported communities.
Responsibilities include:
Coordinate and schedule all other repairs with contractors and customers
Follow up, inspect and ensure completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
Manage your budget
Performing minor repairs
Handle multiple tasks, as well as projects within designated timeframes
The ability to say "no" and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction
Qualifications
A positive attitude and good social/interpersonal skills are essential
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Previous experience in the home building industry and/or some home repair experience is helpful
Previous experience in a customer service environment
Have exceptional listening and communications skills
Follow up and follow through consistently to deliver outstanding service
Have excellent time management, organizational and scheduling skills
A reliable vehicle for local travel is needed
Additional Information
.
What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes:
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!
David Weekley Homes is an Equal Opportunity Employer (https://careers.davidweekleyhomes.com/eeo) , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.
Warranty
Orlando, FL
Warranty Service Manager
Orlando, FL
Warranty Service Manager
Apply Now
The Job was shared succesfully!
Share Job
Apply Now
Share Job
Job Description
David Weekley Homes is seeking a dynamic Warranty Service Manager (WSM) to join our Orlando team. This role calls for a proactive self-starter who thrives both independently and collaboratively. The WSM will partner closely with customers, builders, and trade partners in a fast-paced environment, delivering exceptional service while ensuring the highest levels of customer satisfaction.
WSM's resolve warranty calls made by David Weekley Homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. Warranty Service Managers are responsible for overseeing warranty resolutions across multiple assigned communities. This role is field based, with most work performed in or around the supported communities.
Responsibilities include:
Coordinate and schedule all other repairs with contractors and customers
Follow up, inspect and ensure completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
Manage your budget
Performing minor repairs
Handle multiple tasks, as well as projects within designated timeframes
The ability to say "no" and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction
Qualifications
A positive attitude and good social/interpersonal skills are essential
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Previous experience in the home building industry and/or some home repair experience is helpful
Previous experience in a customer service environment
Have exceptional listening and communications skills
Follow up and follow through consistently to deliver outstanding service
Have excellent time management, organizational and scheduling skills
A reliable vehicle for local travel is needed
Additional Information
.
What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes:
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!
David Weekley Homes is an Equal Opportunity Employer (https://careers.davidweekleyhomes.com/eeo) , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.