SoftwareONE
Sales Operations and Enablement Manager
SoftwareONE, Milwaukee, Wisconsin, United States, 53244
Why SoftwareOne? For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.
Job Summary
Joining our North American Marketing organization, this role will be responsible for ensuring the North American SoftwareOne organization is trained and enabled on our One|Sales (CRM) platform. In addition to training and enablement, this position will help to manage data quality in our systems and influence the development of new workflows and initiatives. This role will report to Marketing with cross-functional alignment to Global Marketing Operations and Global Sales Operations, North American Sales Leadership and Data and Analytics teams. This role will be located in our Headquarters in Milwaukee, WI on a hybrid work schedule. Role & Responsibilities
The ideal candidate has strong knowledge of Microsoft Dynamics 365, with the ability to educate sellers, marketers, and other departments within our North American region. Provide training on core and advanced system functionality for end users, maintaining and furthering the knowledge level of staff around the use of the CRM system. Act as the North American internal champion and point person for CRM, with a focus on enabling our users. Create and maintain CRM procedures, training, and processes. Partner and collaborate across multiple business functions to identify needs, optimizations, and best practices. Monitor and measure solution performance and staff adoption by reporting results and recommendations to management. Ensure data consistency and backup, redundancies. Account Mapping, Auditing, and Re-enforcing data quality. Monitoring global communications for bugs, changes, and initiatives being announced from our Global teams. Identify opportunities for growth, enhancing the platform and its integrated systems, and how to work with various stakeholders to make those changes possible. Administer the day-to-day of CRM, including but not limited to, reports and dashboards, managing workflows and marketing activity integrations. Refining existing workflows and influencing strategies. Ability to work independently and as part of a team. Demonstrated analytical and problem-solving skills. Ability to solve and troubleshoot practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to thrive in a fast-paced environment with constantly changing priorities. Ability to think and act independently, formulate, and support new ideas, and champion new initiatives within and beyond the scope of own responsibilities. Ability to provide direction and motivation and set an example through open communication and modeling best practices. Knowledge of marketing automation and integrations to Dynamics 365. 5 - 8 years of SAAS integrations/enablement experience. What we offer
Generous pay with bonus structure, independent environment without a lot of red tape where you are empowered to make decisions, substantial benefits package that includes: Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions. Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness. 401k program with employer matching 50% up to the first 10% of employee’s contributions. Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit. Access to EAP and concierge services. Pre-Paid Legal at no cost. Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time. Employee stock purchase plan. Learning and development opportunities galore. Tuition reimbursement. And much more! Winning culture, inclusive environment, and friendly people all over the world. A remote-friendly organization, with colleagues working remotely either part or full-time. As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting. What we expect from our employees
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About the company
SoftwareONE helps clients govern and manage software estate – be it licensing optimization, procuring effectively, or deploying a cloud-based solution.
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Joining our North American Marketing organization, this role will be responsible for ensuring the North American SoftwareOne organization is trained and enabled on our One|Sales (CRM) platform. In addition to training and enablement, this position will help to manage data quality in our systems and influence the development of new workflows and initiatives. This role will report to Marketing with cross-functional alignment to Global Marketing Operations and Global Sales Operations, North American Sales Leadership and Data and Analytics teams. This role will be located in our Headquarters in Milwaukee, WI on a hybrid work schedule. Role & Responsibilities
The ideal candidate has strong knowledge of Microsoft Dynamics 365, with the ability to educate sellers, marketers, and other departments within our North American region. Provide training on core and advanced system functionality for end users, maintaining and furthering the knowledge level of staff around the use of the CRM system. Act as the North American internal champion and point person for CRM, with a focus on enabling our users. Create and maintain CRM procedures, training, and processes. Partner and collaborate across multiple business functions to identify needs, optimizations, and best practices. Monitor and measure solution performance and staff adoption by reporting results and recommendations to management. Ensure data consistency and backup, redundancies. Account Mapping, Auditing, and Re-enforcing data quality. Monitoring global communications for bugs, changes, and initiatives being announced from our Global teams. Identify opportunities for growth, enhancing the platform and its integrated systems, and how to work with various stakeholders to make those changes possible. Administer the day-to-day of CRM, including but not limited to, reports and dashboards, managing workflows and marketing activity integrations. Refining existing workflows and influencing strategies. Ability to work independently and as part of a team. Demonstrated analytical and problem-solving skills. Ability to solve and troubleshoot practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to thrive in a fast-paced environment with constantly changing priorities. Ability to think and act independently, formulate, and support new ideas, and champion new initiatives within and beyond the scope of own responsibilities. Ability to provide direction and motivation and set an example through open communication and modeling best practices. Knowledge of marketing automation and integrations to Dynamics 365. 5 - 8 years of SAAS integrations/enablement experience. What we offer
Generous pay with bonus structure, independent environment without a lot of red tape where you are empowered to make decisions, substantial benefits package that includes: Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions. Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness. 401k program with employer matching 50% up to the first 10% of employee’s contributions. Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit. Access to EAP and concierge services. Pre-Paid Legal at no cost. Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time. Employee stock purchase plan. Learning and development opportunities galore. Tuition reimbursement. And much more! Winning culture, inclusive environment, and friendly people all over the world. A remote-friendly organization, with colleagues working remotely either part or full-time. As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting. What we expect from our employees
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About the company
SoftwareONE helps clients govern and manage software estate – be it licensing optimization, procuring effectively, or deploying a cloud-based solution.
#J-18808-Ljbffr