VetJobs
On Site Fleet Dispatcher - Wixom, MI
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Full time Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about! A day-in-the-life of a Fleet Dispatcher As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location. In this role, you will also have the opportunity to: Monitor dispatched calls and take action to resolve and correct service or other potential problems Handle driver / customer escalations in accordance with established procedures Provide explanations to customers and reports / document service issues Close service requests using company electronic dispatching system Accept payment from members / customers, when necessary Reconcile and resolve rudimentary payment issues and maintain related records and files Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required Ensure proper maintenance of tow trucks, service vehicles and equipment Assist coworkers and less-tenured dispatchers, as necessary Hourly rate starting at $17.74. Overtime earning potential at time and a half the hourly wage Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am $250 Quarterly Perfect Attendance bonus Fully paid training Medical, dental and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more Job Code: Ins Insurance Company: AAA City: Wixom State: Michigan Minimum Education Required: High School/GED
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Full time Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about! A day-in-the-life of a Fleet Dispatcher As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location. In this role, you will also have the opportunity to: Monitor dispatched calls and take action to resolve and correct service or other potential problems Handle driver / customer escalations in accordance with established procedures Provide explanations to customers and reports / document service issues Close service requests using company electronic dispatching system Accept payment from members / customers, when necessary Reconcile and resolve rudimentary payment issues and maintain related records and files Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required Ensure proper maintenance of tow trucks, service vehicles and equipment Assist coworkers and less-tenured dispatchers, as necessary Hourly rate starting at $17.74. Overtime earning potential at time and a half the hourly wage Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am $250 Quarterly Perfect Attendance bonus Fully paid training Medical, dental and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more Job Code: Ins Insurance Company: AAA City: Wixom State: Michigan Minimum Education Required: High School/GED