Unified Collaboration Support Engineer (US)

Unified Collaboration Support Engineer (US) page is loaded## Unified Collaboration Support Engineer (US)locations: San Jose, CAtime type: Full timeposted on: Posted Todayjob requisition id: R-103804Unified Collaboration Support Engineer (US)1Top Skills: Detailed Job description: As a Collaboration Support Engineer, you will be primarily focused on technical support of the collaboration services. Be a core member of the collaboration team to enhance, design, implement, and support current and new collaboration services. Role & Responsibilities: Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team. Customer relationship management. Work collaboratively with the broader collaboration team. Assist with training for internal employees focused on supported platforms and products. Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions. Engage with technical staff to contribute to the technical strategy and design to meet business needs. Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance. Document and maintain Playbook for standard operating procedures and best practices for areas of responsibility. Ability to own an issue and drive the problem to a resolution within agreed SLA. Qualifications: As a Collaboration Support Engineer, you need a thorough understanding of Collaboration tools or similar platforms including Box, Zoom, Slack, Smartsheet, LucidSuite, SharePoint, Kaltura and Intranet (Unily). Ability to effectively present product and/or solution information to both a technical and non-technical audience. Up-to-date understanding of collaboration managed services offerings Knowledge in Service Now incident and change management platform. 5 8+ years of experience working in the Collaboration/IT fields. Strong aptitude and desire to learn new tools system design. Bachelor's degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience. Success in performing work and contributing to complex and/or large projects. Proficiency in authoring, editing and presenting technical documents. Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employees personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy. #J-18808-Ljbffr