The TJX Companies, Inc.
Overview
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Retail customer experience coordinator
role at
The TJX Companies, Inc. At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes development. TJX is a Fortune 100 company and the world’s leading off-price retailer with brands including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Location: USA TJ Maxx Store 1341, Helena, MT Starting pay range: $14.00 to $14.50 per hour. Actual starting pay is determined by factors including relevant skills, qualifications, and experience.
Responsibilities
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging and interacting with customers and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience. Promotes a culture of honesty and integrity; maintains confidentiality. Takes an active role in training and mentoring Associates on front end principles; trains and coaches Associates on personalizing the customer experience while promoting loyalty programs. Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates. Addresses customer concerns and issues promptly, ensuring a positive customer experience. Ensures Associates execute tasks according to store plan; prioritizes as needed. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Provides and accepts recognition and constructive feedback. Partners with Management on Associate training needs to increase effectiveness. Ensures adherence to labor laws, policies, and procedures. Promotes credit and loyalty programs. Supports and participates in store shrink reduction goals and programs. Promotes safety awareness and maintains a safe environment. Other duties as assigned.
Qualifications
Available to work a flexible schedule, including nights and weekends. Strong understanding of merchandising techniques. Capable of multi-tasking. Strong communication and organizational skills with attention to detail. Able to respond appropriately to changes in direction or unexpected situations. Team player, working effectively with peers and supervisors. Able to train others. 1 year retail and 6 months of leadership experience.
Benefits and Additional Information
Benefits include: associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible for additional benefits based on service or hours: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided per plan terms and may change over time. Contact your TJX representative for more information. TJX is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or status in any protected group. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws. Applicants with arrest or conviction records will be considered for employment.
How to apply: Referrals increase your chances of interviewing at The TJX Companies, Inc. by 2x.
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Join to apply for the
Retail customer experience coordinator
role at
The TJX Companies, Inc. At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes development. TJX is a Fortune 100 company and the world’s leading off-price retailer with brands including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Location: USA TJ Maxx Store 1341, Helena, MT Starting pay range: $14.00 to $14.50 per hour. Actual starting pay is determined by factors including relevant skills, qualifications, and experience.
Responsibilities
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging and interacting with customers and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience. Promotes a culture of honesty and integrity; maintains confidentiality. Takes an active role in training and mentoring Associates on front end principles; trains and coaches Associates on personalizing the customer experience while promoting loyalty programs. Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates. Addresses customer concerns and issues promptly, ensuring a positive customer experience. Ensures Associates execute tasks according to store plan; prioritizes as needed. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Provides and accepts recognition and constructive feedback. Partners with Management on Associate training needs to increase effectiveness. Ensures adherence to labor laws, policies, and procedures. Promotes credit and loyalty programs. Supports and participates in store shrink reduction goals and programs. Promotes safety awareness and maintains a safe environment. Other duties as assigned.
Qualifications
Available to work a flexible schedule, including nights and weekends. Strong understanding of merchandising techniques. Capable of multi-tasking. Strong communication and organizational skills with attention to detail. Able to respond appropriately to changes in direction or unexpected situations. Team player, working effectively with peers and supervisors. Able to train others. 1 year retail and 6 months of leadership experience.
Benefits and Additional Information
Benefits include: associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible for additional benefits based on service or hours: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided per plan terms and may change over time. Contact your TJX representative for more information. TJX is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or status in any protected group. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws. Applicants with arrest or conviction records will be considered for employment.
How to apply: Referrals increase your chances of interviewing at The TJX Companies, Inc. by 2x.
#J-18808-Ljbffr