2J Supply Company, Inc.
Technical Service Advisor HVAC - Dayton
2J Supply Company, Inc., Dayton, Ohio, United States, 45444
Overview
TERRITORY COVERS
- Columbus, Dayton and Cincinnati branches. Join
2J Supply , now proudly part of
Rheem Air Distribution , a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 60 years of trusted service,
2J Supply
has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors. Benefits
At 2J Supply, we continue to operate with a
small-company feel
but with the
resources and benefits of a large company —creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to: Building respectful relationships Acting with integrity Prioritizing service to others Striving for excellence Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers! We Offer
Competitive Salary Comprehensive Health, Dental, Vision, Life Insurance plans - Starts Day 1 Paid Time Off, Paid Holidays, and a Community Service Paid Day Tuition Reimbursement 401K with Day 1, Fully Vested 6% company match Profit Sharing Responsibilities
Provide remote technical support regarding product installation and services identifying and communicating technical risks, requirements, and issues or refer to alternative resources. Communicate effectively to people with various levels of knowledge to ensure appropriate usage and technical information supporting employees and customers. Develop positive, customer-centric relationships with Sales and Operations teams. Provide on-site customer visits and support to assist in technical direction and problem resolution and refer more complex issues to higher levels or manufacturers. Learn and apply approved software for load calculations and duct equipment planning. Provide training classes regarding product lines and application for certification credit or as a resource to improve product knowledge. Attend industry and key manufacturing training courses. Work directly with customers, vendors and internal teams to comply with product program application and execute technical specifications. Maintain timely and accurate records and prepare updates on products and features regarding problems or modifications to assist in the improvement of image and quality of products and services. Troubleshoot problems, answer questions and address customers regarding products provided and offer solutions. Utilize appropriate tools to track and update customer visits, inquiries and communication. Serve as a main trainer for the organization regarding detailed product training from the vendor and functioning as a “train the trainer” for the whole company and for customer certification maintenance. Perform other duties and responsibilities as required. Required Qualifications
4-5 Years HVAC industry experience, focused on unique product lines. Excellent verbal, written, listening and interpersonal skills. Valid unrestricted driver’s license Computer literate and able to learn manufacturer technical information and product specifications. Answer customer calls after hours on occasion. Drive to 2J branches and the locations of the customers for field visits. Effectively deal with a variety of people and difficult situations in a positive and open-minded manner. Proficient with Microsoft Office (Word, Excel, PowerPoint) Effectively multi-task and solve problems. Think critically and logically under pressure and work in a fast-paced environment. Preferred Qualifications
College degree in business management, marketing or related field Retail service repair HVAC knowledge Experience instructing, training or teaching in HVAC or a technical field. NATE certification Travel
This position requires up to 40% travel within a local geographical area. Occasionally travel is outside of the local area and overnight stay may be required. We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report. Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Wholesale
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TERRITORY COVERS
- Columbus, Dayton and Cincinnati branches. Join
2J Supply , now proudly part of
Rheem Air Distribution , a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 60 years of trusted service,
2J Supply
has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors. Benefits
At 2J Supply, we continue to operate with a
small-company feel
but with the
resources and benefits of a large company —creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to: Building respectful relationships Acting with integrity Prioritizing service to others Striving for excellence Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers! We Offer
Competitive Salary Comprehensive Health, Dental, Vision, Life Insurance plans - Starts Day 1 Paid Time Off, Paid Holidays, and a Community Service Paid Day Tuition Reimbursement 401K with Day 1, Fully Vested 6% company match Profit Sharing Responsibilities
Provide remote technical support regarding product installation and services identifying and communicating technical risks, requirements, and issues or refer to alternative resources. Communicate effectively to people with various levels of knowledge to ensure appropriate usage and technical information supporting employees and customers. Develop positive, customer-centric relationships with Sales and Operations teams. Provide on-site customer visits and support to assist in technical direction and problem resolution and refer more complex issues to higher levels or manufacturers. Learn and apply approved software for load calculations and duct equipment planning. Provide training classes regarding product lines and application for certification credit or as a resource to improve product knowledge. Attend industry and key manufacturing training courses. Work directly with customers, vendors and internal teams to comply with product program application and execute technical specifications. Maintain timely and accurate records and prepare updates on products and features regarding problems or modifications to assist in the improvement of image and quality of products and services. Troubleshoot problems, answer questions and address customers regarding products provided and offer solutions. Utilize appropriate tools to track and update customer visits, inquiries and communication. Serve as a main trainer for the organization regarding detailed product training from the vendor and functioning as a “train the trainer” for the whole company and for customer certification maintenance. Perform other duties and responsibilities as required. Required Qualifications
4-5 Years HVAC industry experience, focused on unique product lines. Excellent verbal, written, listening and interpersonal skills. Valid unrestricted driver’s license Computer literate and able to learn manufacturer technical information and product specifications. Answer customer calls after hours on occasion. Drive to 2J branches and the locations of the customers for field visits. Effectively deal with a variety of people and difficult situations in a positive and open-minded manner. Proficient with Microsoft Office (Word, Excel, PowerPoint) Effectively multi-task and solve problems. Think critically and logically under pressure and work in a fast-paced environment. Preferred Qualifications
College degree in business management, marketing or related field Retail service repair HVAC knowledge Experience instructing, training or teaching in HVAC or a technical field. NATE certification Travel
This position requires up to 40% travel within a local geographical area. Occasionally travel is outside of the local area and overnight stay may be required. We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report. Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Wholesale
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