City of Alpharetta, GA
Overview
The City of Alpharetta is currently offering a hiring incentive of $5,000 for qualified candidates and 2 weeks of PTO upon hire. Starting salary is based on the Public Safety New Hire Pay Matrix. This Matrix is base pay only and does not include built-in OT for an 84 hour pay period. Under general direction of the Communications Shift Supervisor, receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include evaluating calls for proper action; initiating Police and/or Fire response by obtaining information required for dispatching field units; and entering data into a computer as it is being received. Job Family Concept
This job family consists of three levels of regular full time and part time emergency dispatcher work. Levels are distinguished based on the complexity of the work, required certifications, level of supervision received, and the degree of autonomy. This job family provides expertise and guidance in several areas including: Police dispatching Fire dispatching EMS dispatching Interagency coordination Accessing specialized computer aided dispatching systems Essential job functions & responsibilities
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position. Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio, telephone, and computer-aided dispatch (CAD); evaluates, categorizes, and prioritizes calls; confirms jurisdiction of requests; directs callers to other agencies as appropriate; takes/relays messages for department employees or other departments. Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest units; dispatches law enforcement units, ambulances, firefighters, wreckers, utility crews, medical examiner, helicopter emergency services or others as appropriate. Monitors all GCIC messages received and transmitted via the CJIS Network including but not limited to inquiries, entry, clear and hit confirmation of hot files. Completes 911 inquiries when applicable/required. Maintains communications with all parties involved in emergency situations; monitors status/location of emergency units; monitors safety and welfare of officers; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, utilities, businesses, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance. Responds to requests from law enforcement personnel for license plate, drivers license, criminal history, warrant, missing/wanted person, stolen property, or other information; transmits information to inquiring officers via radio/telephone; obtains/provides background information requested by certified personnel for purposes of employment, court, firearm licensing, or military background checks. Operates national/state criminal information computer systems to retrieve/update criminal information and motor vehicle/license records; locates, runs inquiries, and enters updates on data such as criminal histories, warrants, drivers license records, stolen property, or missing/wanted persons. Tests equipment and makes minor repairs on same or notifies supervisor when/if major repairs are required. Changes tapes on recording of radio traffic and telephone calls as needed. Notifies road department and other institutions of severe weather conditions and special instructions if necessary. Assists in the telephone/radio/computer training of new dispatch personnel. Performs related duties as required or assigned. Knowledge, Skills & Abilities
Knowledge of : The Police and Fire Department organization, procedures, and operating policies. Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts. The IAED emergency dispatch protocols. The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher. The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures. Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies. Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures. English usage, spelling, grammar, and punctuation. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Ability to : Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers. Exercise initiative in the improvement of Communications Center operations. Scan eight or more computer monitors rapidly to select pertinent information. Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial. Type and enter data accurately at a speed necessary for successful job performance. Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations. Multi-task by typing information into a database while simultaneously receiving processing audible information. Effectively utilize various 3rd party program systems to receive and process audio, text, photo, video, and live stream media. Work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays, overtime, and occasional on-call as needed. Communicate clearly and concisely, both orally and in writing. Attend offsite training, often requiring extended travel away from home. Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers. Levels and Competencies
Emergency Telecommunicator I and Emergency Telecommunicator II are described with responsibilities and minimum qualifications that vary by level. See original content for the detailed descriptions, including trainee status, supervision level, and required certifications. Qualifications
Minimum qualifications include a combination of education and experience sufficient to perform essential functions. Desirable candidates may have college-level coursework in public safety dispatching, and must be a United States citizen. Must have and maintain a valid drivers license. Certifications to attain within specified timeframes are listed below and include IAED Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch within 90 days; and Basic Communications Officer Certification, GCIC Operator Certification, and NIMS 100/200/700 within 180 days, where applicable. All minimum qualifications as Emergency Telecommunicator I/II as applicable Emergency Medical Dispatch Certification through IAED Emergency Fire Dispatch Certification through IAED Emergency Police Dispatch Certification through IAED Basic Communications Officer Certification through Georgia POST GCIC Operator Certification through GBI National Incident Management System 100, 200 & 700 Certifications Physical Demands
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Includes prolonged sitting, neck movements, fine motor skills, lifting up to 20-35 lbs, and occasional movements up to 50 feet. Vision: See in the normal range, with or without correction, and ability to read computer screens and printed documents. Hearing: Normal range with or without correction per standard. Sensory: Ability to tolerate sudden sounds in the office environment. Notice
This job description does not constitute an employment agreement and is subject to modification as needs change. The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by law, as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications. In compliance with the Drug-Free Workplace Act of 1988, the City is committed to a safe, drug-free environment. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages discussion of potential accommodations. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages discussion of potential accommodations with the employer. #J-18808-Ljbffr
The City of Alpharetta is currently offering a hiring incentive of $5,000 for qualified candidates and 2 weeks of PTO upon hire. Starting salary is based on the Public Safety New Hire Pay Matrix. This Matrix is base pay only and does not include built-in OT for an 84 hour pay period. Under general direction of the Communications Shift Supervisor, receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include evaluating calls for proper action; initiating Police and/or Fire response by obtaining information required for dispatching field units; and entering data into a computer as it is being received. Job Family Concept
This job family consists of three levels of regular full time and part time emergency dispatcher work. Levels are distinguished based on the complexity of the work, required certifications, level of supervision received, and the degree of autonomy. This job family provides expertise and guidance in several areas including: Police dispatching Fire dispatching EMS dispatching Interagency coordination Accessing specialized computer aided dispatching systems Essential job functions & responsibilities
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position. Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio, telephone, and computer-aided dispatch (CAD); evaluates, categorizes, and prioritizes calls; confirms jurisdiction of requests; directs callers to other agencies as appropriate; takes/relays messages for department employees or other departments. Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest units; dispatches law enforcement units, ambulances, firefighters, wreckers, utility crews, medical examiner, helicopter emergency services or others as appropriate. Monitors all GCIC messages received and transmitted via the CJIS Network including but not limited to inquiries, entry, clear and hit confirmation of hot files. Completes 911 inquiries when applicable/required. Maintains communications with all parties involved in emergency situations; monitors status/location of emergency units; monitors safety and welfare of officers; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, utilities, businesses, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance. Responds to requests from law enforcement personnel for license plate, drivers license, criminal history, warrant, missing/wanted person, stolen property, or other information; transmits information to inquiring officers via radio/telephone; obtains/provides background information requested by certified personnel for purposes of employment, court, firearm licensing, or military background checks. Operates national/state criminal information computer systems to retrieve/update criminal information and motor vehicle/license records; locates, runs inquiries, and enters updates on data such as criminal histories, warrants, drivers license records, stolen property, or missing/wanted persons. Tests equipment and makes minor repairs on same or notifies supervisor when/if major repairs are required. Changes tapes on recording of radio traffic and telephone calls as needed. Notifies road department and other institutions of severe weather conditions and special instructions if necessary. Assists in the telephone/radio/computer training of new dispatch personnel. Performs related duties as required or assigned. Knowledge, Skills & Abilities
Knowledge of : The Police and Fire Department organization, procedures, and operating policies. Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts. The IAED emergency dispatch protocols. The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher. The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures. Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies. Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures. English usage, spelling, grammar, and punctuation. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Ability to : Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers. Exercise initiative in the improvement of Communications Center operations. Scan eight or more computer monitors rapidly to select pertinent information. Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial. Type and enter data accurately at a speed necessary for successful job performance. Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations. Multi-task by typing information into a database while simultaneously receiving processing audible information. Effectively utilize various 3rd party program systems to receive and process audio, text, photo, video, and live stream media. Work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays, overtime, and occasional on-call as needed. Communicate clearly and concisely, both orally and in writing. Attend offsite training, often requiring extended travel away from home. Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers. Levels and Competencies
Emergency Telecommunicator I and Emergency Telecommunicator II are described with responsibilities and minimum qualifications that vary by level. See original content for the detailed descriptions, including trainee status, supervision level, and required certifications. Qualifications
Minimum qualifications include a combination of education and experience sufficient to perform essential functions. Desirable candidates may have college-level coursework in public safety dispatching, and must be a United States citizen. Must have and maintain a valid drivers license. Certifications to attain within specified timeframes are listed below and include IAED Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch within 90 days; and Basic Communications Officer Certification, GCIC Operator Certification, and NIMS 100/200/700 within 180 days, where applicable. All minimum qualifications as Emergency Telecommunicator I/II as applicable Emergency Medical Dispatch Certification through IAED Emergency Fire Dispatch Certification through IAED Emergency Police Dispatch Certification through IAED Basic Communications Officer Certification through Georgia POST GCIC Operator Certification through GBI National Incident Management System 100, 200 & 700 Certifications Physical Demands
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Includes prolonged sitting, neck movements, fine motor skills, lifting up to 20-35 lbs, and occasional movements up to 50 feet. Vision: See in the normal range, with or without correction, and ability to read computer screens and printed documents. Hearing: Normal range with or without correction per standard. Sensory: Ability to tolerate sudden sounds in the office environment. Notice
This job description does not constitute an employment agreement and is subject to modification as needs change. The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by law, as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications. In compliance with the Drug-Free Workplace Act of 1988, the City is committed to a safe, drug-free environment. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages discussion of potential accommodations. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages discussion of potential accommodations with the employer. #J-18808-Ljbffr